Stories about user interface failures with big consequences
December 21, 2019 5:29 PM Subscribe
I am fascinated, both personally and professionally, by stories about complex systems that, in a crisis, fail primarily or partially because of poor interface design. Examples include this NY Times article about the Notre Dame fire detection system and this ProPublica story about the deadly touch screen steering system on U.S. Navy destroyers . Are there any other super-detailed stories in this vein?