Experience with Intelliflix dvd rental?

February 8, 2006 5:11 AM

I joined Intelliflix (previously known as dvdbarn) online dvd rental service late last year. I was wondering if anybody had similar experiences like mine with Intelliflix's rental service.

First two, three months everything was working fine. But after that I started to have problems. Almost every single dvd takes few weeks to a month to show up as returned, after i dropped them off at the post office. I cant seem to get an answer from them why this is happening. They just say they are looking into it, delays happen, etc. etc. Are they throttling my queue ? I cant believe it is the USPS to blame.

Also, every time i respond to an open ticket it generates a new ticket and every time it is a different guy answering and he has no clue on what the ongoing discussion is about. They also dont let you open more than one tickets at a time! If you have two DVDs missing or damaged, you can only complain about one at a time.

Unfortunately I have a prepaid one yr subscription. It was a bad idea.

posted by flyby22 to Sports, Hobbies, & Recreation (5 answers total)

no experience here - first i have ever heard of them. but here: a google search for "Intelliflix sucks" (12 hits) vs. "Intelliflix is great" (28 hits) - although most of the "sucks" pages hit seem to be more recent. so maybe they recently started sucking?
posted by chr1sb0y at 5:58 AM on February 8, 2006

Perhaps they're growing in customers much faster than they're growing in employees? I'm thinking there's a pretty good chance they're just backlogged to hell.
posted by antifuse at 6:11 AM on February 8, 2006

I suggest asking for the rest of your year's membership to be refunded, and join another service. There's no reason for you to pay for a service you're more or less unable to use.
posted by boomchicka at 6:20 AM on February 8, 2006

I'm not sure where you live, but I love Greencine.
posted by 445supermag at 12:44 PM on February 8, 2006

Sounds like NetFlix. I live within a very few miles of a distribution center. When I first joined I could drop 3 DVDs in the mail and 2 days later receive 3 more. No more, I might receive 1 after 2 days and then the others the next day, or it might take longer. Of course if we both did our part as fast as we could (i.e. me watching them and mailing them back the day I receive them) then they would lose money on postage alone.
posted by JamesMessick at 6:12 AM on February 10, 2006