Need Help With Myspace song files
January 12, 2018 8:59 AM   Subscribe

I have an old myspace account that I uploaded my music to. I can't access the account anymore (I don't even remember the email/password combo). I could play the songs a few months ago but before I could download them the songs stopped playing.

Basically I need help from people to see if A) can they play them and B) if you can are you the type who can help me download them?

My rig: MacBook Pro, with the fancy touchbar, MacOs 10.12.6 (Sierra) Firefox, Safari and Chrome can't play the files. Neither can an iPhone.

My page is here:


yeah yeah I should have had backups but I lost the backup drives a few years ago to a water leak :-(
posted by Annika Cicada to Technology (6 answers total) 2 users marked this as a favorite
Best answer: Right now, when the browser tries to load the m4a audio files, the server is coming back with a 503 error, meaning something is mucked up with their CDN. You can view this by opening inspect in Chrome or the Web Console in FF and going to the network tab. When you click play, you'll see the request go out and get a 503 response. Until they fix the CDN, unless someone know how to bypass it and get to the origin host (which is probably firewalled off from the internet), I don't think anyone's going to be able to get the files. I tried slapping an extra GET variable to see if that would do so but no luck.
posted by Candleman at 10:08 AM on January 12, 2018 [1 favorite]

Best answer: "youtube-dl" can download Myspace music (because of course it can) but I'm getting 503 over here too:

$ youtube-dl -v
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: [u'-v', u'']
[debug] Encodings: locale UTF-8, fs utf-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2018.01.07
[debug] Python version 2.7.10 (CPython) - Darwin-17.3.0-x86_64-i386-64bit
[debug] exe versions: none
[debug] Proxy map: {}
[MySpace] 37049368: Downloading webpage
[debug] Default format spec: best/bestvideo+bestaudio
[debug] Invoking downloader on u''
[download] Got server HTTP error: HTTP Error 503: Service Not Available. Retrying (attempt 1 of 10)...
[download] Got server HTTP error: HTTP Error 503: Service Not Available. Retrying (attempt 2 of 10)...
ERROR: Interrupted by user

$ curl -I
HTTP/1.1 503 Service Not Available
Cneonction: close
Content-Type: text/html; charset=iso-8859-1
Date: Fri, 12 Jan 2018 18:11:12 GMT
Server: ECAcc (cha/8198)
Content-Length: 0

That "Cneonction: close" is suspicious. Hard to tell if the CDN is just messed up or if they nuked the files and didn't bother updating the site.
posted by neckro23 at 10:17 AM on January 12, 2018 [1 favorite]

Response by poster: sad face

Thanks for the info on the server response.
posted by Annika Cicada at 10:30 AM on January 12, 2018

FWIW, that typo is a Netscaler typo, so it's not indicative of anything other than that they're running old gear. You might set up a site monitoring service (or cron job) to check one of the URIs for the m4a files to send you an alert if it does start getting a non-503 response.
posted by Candleman at 10:50 AM on January 12, 2018 [1 favorite]

Yeah, if they weren't 503ing, you could use the Grab Any Media extension to scan for and download the files via RTMPE streaming. Looks like you're not the only one whose stuff isn't loading. I checked, and my stuff isn't anymore either (luckily I have backups, though). I tried what they suggested there, loading your profile in Firefox, but that's not fixing a 503 error.

I don't know if they even have customer service anymore, but I guess you could try this phone number. I'm guessing only real tech support could help with this, not their "community of experts." Unfortunately, the Archive Team (looks independent and not affiliated with's Archive-It Team) wasn't able to get this stuff.

If you can get back into the account, though, maybe some of the stuff this guy wrote a few years ago might still be applicable. Edit: I don't think it is. You might start trying old combinations of username/email address/password if you want to try to get back in anyway. Password reset does indeed work if you still have access to your old email account, and you only have to know your username or your email address used. There is also a manage music page if you get back in where it provides a download link. But unfortunately, the download links still error out for me; there is definitely something wrong with their CDN for legacy content.

So I guess we're back to "try customer service"?
posted by limeonaire at 10:52 AM on January 12, 2018 [1 favorite]

Heh, I also like how when you're on the site and you've logged in, there's no way to sign out. Actually visiting this page is the only way I've found to do it. (Note: If you go to that link you will be logged out, so save your username and password before you do if you get back in.)

One other thought: Maybe trying the parent company might yield some results. Viant contact info is here.
posted by limeonaire at 11:14 AM on January 12, 2018

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