Two-sided printing issues with Mac OS Sierra upgrade

December 21, 2016 5:19 PM

I upgraded to Sierra on my iMac. Immediately the printer and computer couldn't communicate and I couldn't scan (printing worked, though). After many long and many conversations with Mac and HP tech support, we figured out a workaround. Now, I just noticed that when I print multiple page Word documents, it only prints 2-sided. The Print dialogue box no longer has the two-side box option. I've again talked to Apple and HP and have looked online into known issues between Sierra and Word, all to no avail Any ideas, anyone? Thanks.
posted by holdenjordahl to Technology (5 answers total)

Hard to tell without more details.

- What exact model of printer is it? HP makes a lot of printers.
- How is it connected to the Mac? (USB cable, wireless, something else?)
- What is the workaround that you are using?
- Do you have the same problem when you print from other apps, like Safari or TextEdit?
posted by xil at 5:38 PM on December 21, 2016

Response by poster: Hello xii.
Officejet 5740.
Wireless.
Scan each page individually and then combine them in Adobe, which is a royal pain.
Nope, TextEdit still has the two-sided option. It's just Word. (Chrome is my browser, if that's relevant.)
Thank you.
posted by holdenjordahl at 6:01 PM on December 21, 2016

Sometimes the two-sided option is under Layout in the print dialog - change from long- or short-edge binding to "none"
posted by gac at 6:24 PM on December 21, 2016

Best answer: It works, gac - thanks!
posted by holdenjordahl at 6:58 PM on December 21, 2016

Response by poster: Actually, one more question.
Any way to make it a default setting instead of having to choose it each time?
Thank you.
posted by holdenjordahl at 7:31 PM on December 21, 2016