Redirect Confusion in Chrome
December 19, 2016 4:37 PM Subscribe
There is a specific website that I visit that I have to log in to. On my home network, Chrome throws me an error message when visiting any part of the website that the page redirects me too many times. Yet when I use Chrome at work (with the same user profile), the site remembers my log in/password (as I've instructed Chrome to do so) and I am able to browse the site just fine. Any ideas as to what's going on?
Chrome's only suggestion is to clear my cookies, which I've done on my home network multiple times to no avail. I'm baffled.
Chrome's only suggestion is to clear my cookies, which I've done on my home network multiple times to no avail. I'm baffled.
I get this trying to log into Kaiser's member services. My only solution has been to use an incognito window.
posted by ApathyGirl at 6:36 PM on December 19, 2016
posted by ApathyGirl at 6:36 PM on December 19, 2016
It sounds like maybe the site had a buggy 301 permanent redirect at some point (might be as simple as a page that accidentally redirected to itself), and your copy of Chrome at home has that redirect cached while your work one doesn't. Try nuking your browser cache.
posted by neckro23 at 10:11 PM on December 19, 2016
posted by neckro23 at 10:11 PM on December 19, 2016
Response by poster: The error message is:
"The www.XXXXXXXXXXX.net page isn’t working
www.XXXXXXXXXXXX.net redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS"
Same behavior in an incognito window. I guarantee that I have no proxy. In addition to clearing cookies, I have cleared cache.
posted by kuanes at 1:48 AM on December 20, 2016
"The www.XXXXXXXXXXX.net page isn’t working
www.XXXXXXXXXXXX.net redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS"
Same behavior in an incognito window. I guarantee that I have no proxy. In addition to clearing cookies, I have cleared cache.
posted by kuanes at 1:48 AM on December 20, 2016
Try flushing your DNS cache (different from your browser cache) and changing your DNS provider
posted by AFABulous at 9:02 AM on December 20, 2016 [1 favorite]
posted by AFABulous at 9:02 AM on December 20, 2016 [1 favorite]
If this is Chrome, you can also try hitting F12 to open the developer tools, then right-click on the Refresh button and select "Empty cache and hard reload". (No, the Refresh button is not in the developer tools, but this right-click menu only appears when the tools are open.)
When you say that the site remembers your username and password, do you mean that (1) it automatically populates those fields on the login screen, or that it (2) just bypasses that and show the site proper, already logged in?
In case (2), my fear is that being properly logged in is the only thing protecting you from the redirect loop. Unfortunately the way to test this would be to clear your cookies at work. If you get stuck in the redirect loop at work as well, then that would prove it. :-/
Failing that, I would need to make absolutely sure that you are visiting the same URL in both locations, and then find out exactly where these redirections are taking you. Check browser extensions, are they the same on both browsers? What happens if you disable them all? Is Chrome up to date in both locations? What happens in other browsers?
posted by qntm at 6:05 PM on December 20, 2016
When you say that the site remembers your username and password, do you mean that (1) it automatically populates those fields on the login screen, or that it (2) just bypasses that and show the site proper, already logged in?
In case (2), my fear is that being properly logged in is the only thing protecting you from the redirect loop. Unfortunately the way to test this would be to clear your cookies at work. If you get stuck in the redirect loop at work as well, then that would prove it. :-/
Failing that, I would need to make absolutely sure that you are visiting the same URL in both locations, and then find out exactly where these redirections are taking you. Check browser extensions, are they the same on both browsers? What happens if you disable them all? Is Chrome up to date in both locations? What happens in other browsers?
posted by qntm at 6:05 PM on December 20, 2016
This thread is closed to new comments.
posted by TestamentToGrace at 5:02 PM on December 19, 2016