How to be an instant therapist?
August 31, 2016 3:34 AM Subscribe
As part of my job I have to work on a hotline dealing with members of the public including distressed, angry and possibly abusive callers. I don't feel I have the social skills to be naturally good at this but we weren't given a choice. What tips and tricks have you got for me? What do you wish you had known before starting a role like this one?