Honest, honey, I've never even met that other iPod!
December 22, 2005 5:37 PM Subscribe
Apple thinks I've registered an iPod. I haven't. Do I bother correcting them? If so, how?
Just received an early Xmas gift -- a 4GB black iPod Nano(!). I registered with Apple maybe a week ago. This being my first iPod, and, indeed, only Apple product, I set up a new account with their site, then gave them the serial number on the back of the iPod. They sent me an email confirming it and suggesting I visit iTunes. So far, so good.
Fast forward to this evening. To the same address (I used the Gmail trick), I received an almost-identical confirmation email from Apple. This time, though, it listed the products I've got registered as my iPod Nano (correct serial number) and another iPod with no model given, just a second serial number.
Needless to say, I haven't bought exactly a second iPod just yet.
Apple's support site, upon my entering the supplied serial number, tells me that I've registered a 5G iPod, which was purchased on Dec. 2, 2005 and still has 344 days of warranty.
Is there any downside to Apple thinking I've got a second iPod? Hell, is there any morally defensible, nominally legal upside? I didn't see any easy place in the email or on the support site to correct their records, but I figured i'd bring my case here.
Just received an early Xmas gift -- a 4GB black iPod Nano(!). I registered with Apple maybe a week ago. This being my first iPod, and, indeed, only Apple product, I set up a new account with their site, then gave them the serial number on the back of the iPod. They sent me an email confirming it and suggesting I visit iTunes. So far, so good.
Fast forward to this evening. To the same address (I used the Gmail trick), I received an almost-identical confirmation email from Apple. This time, though, it listed the products I've got registered as my iPod Nano (correct serial number) and another iPod with no model given, just a second serial number.
Needless to say, I haven't bought exactly a second iPod just yet.
Apple's support site, upon my entering the supplied serial number, tells me that I've registered a 5G iPod, which was purchased on Dec. 2, 2005 and still has 344 days of warranty.
Is there any downside to Apple thinking I've got a second iPod? Hell, is there any morally defensible, nominally legal upside? I didn't see any easy place in the email or on the support site to correct their records, but I figured i'd bring my case here.
1. Find a broken ipod
2. Spoof the serial number label
3. ????
4. Fraud!
posted by cellphone at 6:52 PM on December 22, 2005
2. Spoof the serial number label
3. ????
4. Fraud!
posted by cellphone at 6:52 PM on December 22, 2005
Are you popular enough that someone could have bought you another xmas iPod that you don't know about?
posted by biffa at 3:15 AM on December 23, 2005
posted by biffa at 3:15 AM on December 23, 2005
Bit of a weird situation - and one which sounds like a mistake on their part, that is probably migh-on impossible to turn to your own advantge unfortunately.
Of course, you could ring the tech support and reference your iPod and complain that it doesn't work. After answering lost of questions and getting the techies scratching their heads, you could let slip that you don't actually have one... hence why it won't work properly. But that's just mean, especially to poor phone support technicians at Christmas. :-)
posted by Chunder at 4:31 AM on December 23, 2005
Of course, you could ring the tech support and reference your iPod and complain that it doesn't work. After answering lost of questions and getting the techies scratching their heads, you could let slip that you don't actually have one... hence why it won't work properly. But that's just mean, especially to poor phone support technicians at Christmas. :-)
posted by Chunder at 4:31 AM on December 23, 2005
I'd email the support address related to their website. To me, it sounds like some of their database insertion, query, or more likely business logic code has been confused by your use of the gmail address trick and has somehow messed with their record of your registered products.
posted by mikeh at 11:12 AM on December 28, 2005
posted by mikeh at 11:12 AM on December 28, 2005
This thread is closed to new comments.
Worst case scenario, someone's warranty was accidentally assigned to the wrong person and they won't get the support they need. If you consider that, I'd say it's reasonable to suggest you call Apple Support to get it straightened out. Being a good citizen and all.
posted by deadfather at 6:41 PM on December 22, 2005