Can't open Quick Books!.......Help!
July 24, 2015 12:26 PM Subscribe
While on vacation a month, or so, ago my laptop froze up & I was stuck with a blue screen resulting in a trip to the local computer repair shop yet all was well by the next day.
Ever since then, however, it's been getting progressively harder and taking longer to open my QuickBooks program but it always seemed to open......until today.
After repeated reboots I continue to get a "QuickBooks has stopped working" message.
Any ideas? Thanks in advance!
A.
Make sure you have a backup of the QB files. Get these first off your computer. Not sure if the HD is dying or if it is just a Windows thing. You could try un-installing and re-installing QB and see if this makes any difference. But if you HD is dying - use the opportunity to upgrade to an SSD and you will be the happy, despite the pain.
posted by nostrada at 1:57 PM on July 24, 2015
posted by nostrada at 1:57 PM on July 24, 2015
Copy any auto backups QB has made as well. Your current company file may be corrupted
posted by snuffleupagus at 7:56 PM on July 24, 2015
posted by snuffleupagus at 7:56 PM on July 24, 2015
I agree with Chocolate Pickle.
Your hard drive has grown one or more bad sectors in regions occupied by various parts of QuickBooks.
It probably grew some in some region occupied by parts of Windows as well - hence the bluescreen. Windows has inbuilt protection mechanisms that can re-write certain system files from internal backups on a reboot, and rewriting bad sectors on a drive will force the drive to re-map them to spare sectors, which works around the fault.
After you've backed up all your QB company files (use Windows Explorer for this, not QuickBooks itself) and anything else you care about to an external drive, you can use PassMark DiskCheckup to read your internal drive's SMART logs and find out what its current Uncorrectable Sector Count, Current Pending Sector Count and Reallocated Sector Count are. You want the Raw Value for these items - don't worry about their entries in the Value, Worst and Threshold columns.
If there are only a handful of uncorrectable and pending sectors, and less than about twenty reallocated sectors, then your drive is probably just showing normal wear and tear and not worth panicking about just yet; reinstalling QuickBooks will almost surely fix your issue. If that works, then re-running DiskCheckup afterwards should show you that the uncorrectable sector count and the current pending sector count have both dropped to zero; the reallocated sector count will probably have increased.
If you go this way, use DiskCheckup regularly (every couple of weeks) to make sure the reallocated sector count isn't growing much. Once that count hits about 50, or if it starts growing at about one per week or faster, replacing the drive is certainly your best option.
It's worth understanding that even a trouble-free drive can go completely belly-up at any moment. If you're not regularly and conscientiously backing your valuable data to a drive that does not spend most of its time connected to your computer, you're doing it wrong. If you're determined to do it wrong regardless, then at the very least use something like Dropbox or Crashplan to keep stuff you care about backed up online.
If DiskCheckup shows no reallocated, pending or uncorrectable sectors, my next bet would be faulty RAM. Fixing that might be as easy as polishing its edge connectors carefully with a pencil eraser, but it usually turns out to require replacement. Fortunately, most RAM these days comes with a lifetime warranty. Unfortunately, actually jumping through the hoops required to exercise that might well cost you more time than the price of a replacement RAM stick would justify.
posted by flabdablet at 10:36 PM on July 24, 2015
Your hard drive has grown one or more bad sectors in regions occupied by various parts of QuickBooks.
It probably grew some in some region occupied by parts of Windows as well - hence the bluescreen. Windows has inbuilt protection mechanisms that can re-write certain system files from internal backups on a reboot, and rewriting bad sectors on a drive will force the drive to re-map them to spare sectors, which works around the fault.
After you've backed up all your QB company files (use Windows Explorer for this, not QuickBooks itself) and anything else you care about to an external drive, you can use PassMark DiskCheckup to read your internal drive's SMART logs and find out what its current Uncorrectable Sector Count, Current Pending Sector Count and Reallocated Sector Count are. You want the Raw Value for these items - don't worry about their entries in the Value, Worst and Threshold columns.
If there are only a handful of uncorrectable and pending sectors, and less than about twenty reallocated sectors, then your drive is probably just showing normal wear and tear and not worth panicking about just yet; reinstalling QuickBooks will almost surely fix your issue. If that works, then re-running DiskCheckup afterwards should show you that the uncorrectable sector count and the current pending sector count have both dropped to zero; the reallocated sector count will probably have increased.
If you go this way, use DiskCheckup regularly (every couple of weeks) to make sure the reallocated sector count isn't growing much. Once that count hits about 50, or if it starts growing at about one per week or faster, replacing the drive is certainly your best option.
It's worth understanding that even a trouble-free drive can go completely belly-up at any moment. If you're not regularly and conscientiously backing your valuable data to a drive that does not spend most of its time connected to your computer, you're doing it wrong. If you're determined to do it wrong regardless, then at the very least use something like Dropbox or Crashplan to keep stuff you care about backed up online.
If DiskCheckup shows no reallocated, pending or uncorrectable sectors, my next bet would be faulty RAM. Fixing that might be as easy as polishing its edge connectors carefully with a pencil eraser, but it usually turns out to require replacement. Fortunately, most RAM these days comes with a lifetime warranty. Unfortunately, actually jumping through the hoops required to exercise that might well cost you more time than the price of a replacement RAM stick would justify.
posted by flabdablet at 10:36 PM on July 24, 2015
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posted by Chocolate Pickle at 1:17 PM on July 24, 2015