Word 2008 suddenly not working on Yosemite Mac
May 21, 2015 11:53 PM Subscribe
Word 2008 has stopped opening on my mid-2012 Macbook Pro, running Yosemite 10.10.3. Just bounces a couple times in the dock and then hangs; Microsoft Error Reporting hangs too.
No recent software changes that I'm aware of, at least affecting Word. Just happened this last Monday, and I've been cobbling together stuff through LibreOffice since then.
I would prefer to get this program going again rather than having to install some new version.
Other info:
1) I have a full, nightly backup (TimeMachine on a NAS), but have quite a few updated files since then. Is there a way to selectively restore just Word from a previous backup?
2) While this was a registered version (and some kind of serial number pops up on the brief load screen), it was years ago and I don't have any sort of box (it wasn't even me who actually bought it and installed it).
3) This is the console log:
5/21/15 11:42:32.496 PM Microsoft Word[15627]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 0 CarbonCore 0x961ff291 ___Gestalt_SystemVersion_block_invoke + 135
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 1 libdispatch.dylib 0x9877e0b5 dispatch_once_f + 251
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 2 libdispatch.dylib 0x9877f0d8 dispatch_once + 31
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 3 CarbonCore 0x9617869d _Gestalt_SystemVersion + 1050
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 4 CarbonCore 0x961777c0 Gestalt + 150
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 5 Microsoft Word 0x0064fa0c wdCommandDispatch + 3357284
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 6 Microsoft Word 0x00ad240c wdCommandDispatch + 8086628
5/21/15 11:42:32.724 PM Microsoft Word[15627]: OTAtomicAdd32 is deprecated and will be removed soon. Please stop using it.
5/21/15 11:42:36.022 PM Microsoft Word[15627]: GetScaledBatteryInfo is unimplemented and will be removed soon. Please stop using it.
5/21/15 11:42:49.200 PM Microsoft Word[15627]: objc[15627]: Hash table corrupted. This is probably a memory error somewhere. (table at 0xa0d66a08, buckets at 0x5883400 (262144 bytes), 128 buckets, 6 entries, 3 tombstones, data 0x100 0x30307374 0x100 0x7060405)
5/21/15 11:42:49.200 PM Microsoft Word[15627]: Microsoft Word(15627,0xb0093000) malloc: *** error for object 0x5007000: pointer being freed was not allocated
*** set a breakpoint in malloc_error_break to debug
5/21/15 11:42:49.200 PM Microsoft Word[15627]: objc[15627]: autorelease pool page 0x5822000 corrupted
magic 0x00000000 0x04f110e2 0x04f2d053 0x04f20017
should be 0xa1a1a1a1 0x4f545541 0x454c4552 0x21455341
pthread 0x4f2801c
should be 0xb04a3000
I assume that from the "corrupted" and misread OS version in there, that means that Word itself is corrupted. I've run the disk repair and permission repair utilities already.
Anybody else dealt with anything like this? Suggestions?
No recent software changes that I'm aware of, at least affecting Word. Just happened this last Monday, and I've been cobbling together stuff through LibreOffice since then.
I would prefer to get this program going again rather than having to install some new version.
Other info:
1) I have a full, nightly backup (TimeMachine on a NAS), but have quite a few updated files since then. Is there a way to selectively restore just Word from a previous backup?
2) While this was a registered version (and some kind of serial number pops up on the brief load screen), it was years ago and I don't have any sort of box (it wasn't even me who actually bought it and installed it).
3) This is the console log:
5/21/15 11:42:32.496 PM Microsoft Word[15627]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 0 CarbonCore 0x961ff291 ___Gestalt_SystemVersion_block_invoke + 135
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 1 libdispatch.dylib 0x9877e0b5 dispatch_once_f + 251
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 2 libdispatch.dylib 0x9877f0d8 dispatch_once + 31
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 3 CarbonCore 0x9617869d _Gestalt_SystemVersion + 1050
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 4 CarbonCore 0x961777c0 Gestalt + 150
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 5 Microsoft Word 0x0064fa0c wdCommandDispatch + 3357284
5/21/15 11:42:32.507 PM Microsoft Word[15627]: 6 Microsoft Word 0x00ad240c wdCommandDispatch + 8086628
5/21/15 11:42:32.724 PM Microsoft Word[15627]: OTAtomicAdd32 is deprecated and will be removed soon. Please stop using it.
5/21/15 11:42:36.022 PM Microsoft Word[15627]: GetScaledBatteryInfo is unimplemented and will be removed soon. Please stop using it.
5/21/15 11:42:49.200 PM Microsoft Word[15627]: objc[15627]: Hash table corrupted. This is probably a memory error somewhere. (table at 0xa0d66a08, buckets at 0x5883400 (262144 bytes), 128 buckets, 6 entries, 3 tombstones, data 0x100 0x30307374 0x100 0x7060405)
5/21/15 11:42:49.200 PM Microsoft Word[15627]: Microsoft Word(15627,0xb0093000) malloc: *** error for object 0x5007000: pointer being freed was not allocated
*** set a breakpoint in malloc_error_break to debug
5/21/15 11:42:49.200 PM Microsoft Word[15627]: objc[15627]: autorelease pool page 0x5822000 corrupted
magic 0x00000000 0x04f110e2 0x04f2d053 0x04f20017
should be 0xa1a1a1a1 0x4f545541 0x454c4552 0x21455341
pthread 0x4f2801c
should be 0xb04a3000
I assume that from the "corrupted" and misread OS version in there, that means that Word itself is corrupted. I've run the disk repair and permission repair utilities already.
Anybody else dealt with anything like this? Suggestions?
I would just start using the Office 2016 Preview which is basically Office 2013. The UI is better than 2010's and gets you rolling. It works fine on my 2012 MacBook Yosemite. My only caution is that Excel is weirdly buggy.
posted by jadepearl at 4:19 AM on May 22, 2015
posted by jadepearl at 4:19 AM on May 22, 2015
Response by poster: Arg, I was hoping not to have to pay for Microsoft Word a second time. LibreOffice's formatting seems to suck; Word's sucked too but at least I was used to how it sucked.
posted by klangklangston at 3:36 PM on May 22, 2015
posted by klangklangston at 3:36 PM on May 22, 2015
The Office preview is free for now and can be installed alongside your existing installation. You can use it until Microsoft updates your existing version of Word and fixes the bug.
posted by 4ster at 4:03 PM on May 22, 2015
posted by 4ster at 4:03 PM on May 22, 2015
This thread is closed to new comments.
posted by bwonder2 at 12:09 AM on May 22, 2015