What are airlines looking for when hiring for customer service?
May 12, 2015 8:23 PM   Subscribe

How do I get hired by an airline to work in customer service? I want to know what level of education and experience I need, what their ideal applicant looks like, and any pros and cons of the job.

Just looking for advice from people in the industry, current or prior.
posted by madmartigan3454 to Travel & Transportation (4 answers total)
Phone support or a role at the airport?
posted by good lorneing at 9:23 PM on May 12, 2015

I've known some people who have worked for a major American airline in airport support roles (e.g. gate agents). To my understanding they were hired through family connections, and none of them had any post-secondary education. Overall it seemed a good gig: unionized, very generous time off for maternal/paternal leave (~6 months), but the hours were often bad.
posted by crazy with stars at 5:56 AM on May 13, 2015

It also seems like you need to have the right temperament. From those I've talked to in the industry, it starts to wear on you if you're talking to people that are very pissed off for big chunks of the day, every workday.
posted by craven_morhead at 7:57 AM on May 13, 2015 [1 favorite]

Response by poster: Preferably face-to-face customer service at the airport.
posted by madmartigan3454 at 9:53 PM on May 13, 2015

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