Multiple NSF charges for one payment
May 21, 2014 10:03 PM   Subscribe

I am pissed that I got THREE non-sufficient fund charges from my bank for the same single payment that did not go through. What can I do about this?

My checking account was overdrawn (because of a whole big set of issues I won't go into here).

I had a payment to one of my credit card companies set to pay online. The payment didn't go through, unsurprisingly, so I got a NSF. But what does surprise me and piss me off is that the credit card company tried to get paid two more times in quick succession (without any further input from me, in other words I didn't go back online and try to pay them again yet) before the check I'd deposited in my bank to replenish my balance cleared. This means a total of $75 in NSF for what should have been one transaction.

What can I do about this if anything? Is this something the bank should not allow, or is this totally the credit card company's issue for re-submitting over and over in short order?
posted by mysterious_stranger to Work & Money (7 answers total) 1 user marked this as a favorite
Call your bank. They'll usually refund charges like this at least once.
posted by empath at 10:04 PM on May 21, 2014 [3 favorites]

I agree, call your bank and focus on the multiple fees for the one nsf--they are usually willing to preserve goodwill with you. Be polite; it is reasonable for you to ask and for them to agree.
posted by Anitanola at 10:24 PM on May 21, 2014

Resubmitting an ACH that was denied for NSF is pretty standard. The account holder authorized the transaction and often the NSF is simply a timing thing. The money the account holder intended to have in the account isn't there yet (deposit didn't clear, check came late, etc.) Automating resubmission is a standard function of recievables management software.

Your credit card company can explain their policy on resubmitting when an ACH payment is denied. It may also be in your cardholder agreement.
posted by 26.2 at 11:16 PM on May 21, 2014 [1 favorite]

How soon was "quick succession?" These good recommendations are even better if it was a matter of minutes or an hour or two.

In the days of checks, it was common for a payee to present a check for payment again, perhaps the following day, for the reasons stated above.
posted by megatherium at 4:14 AM on May 22, 2014

Call the bank. If you're not habitual, and if you have a reason, they'll usually work with you. Be super polite and start off effusive, "I sure hope you can help me. I made a huge error in my checkbook and I bounced a check that was an automatic ACH. Now, I've got three NSF charges." Then wait while they look up your account, see that this isn't normal for you, and then get permission to reverse the charges.
posted by Ruthless Bunny at 5:57 AM on May 22, 2014

Don't call, go in and complain in person. If you call, you get some bored phone support rep who probably won't help you.

I've never had this sort of thing reversed over the phone, but i've never had them deny reversing it in person... and i've done it 4-5 times in the past 5 years or so.
posted by emptythought at 11:31 AM on May 22, 2014

Call and ask for a refund and don't be afraid to ask for a manager if the first person can't/won't do it. Be insistent yet polite.
posted by shoesietart at 10:37 PM on May 22, 2014

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