Applecare about to expire - last minute diagnostics?
May 12, 2014 8:19 AM   Subscribe

My Applecare for my Macbook Pro will expire in a month. I haven't used it for anything save a replacement charger, but I'm wondering whether there are any diagnostic tests or lists of common problems I can check against to see whether there are any repairs I should ask for. It's totally fine if the answer is a simple "no" - I understand for hardware, if it doesn't fail right out of the box or in the first few uses, it's probably fine. I just want to double check!
posted by estlin to Computers & Internet (8 answers total) 9 users marked this as a favorite
You can run the Apple Hardware Test (AHT).
posted by nanook at 8:25 AM on May 12, 2014

Go ahead and get another new charger right now, even if the one you're using is fine, because those things are designed to fail. (I did this at my local store's suggestion.)
posted by lesli212 at 8:37 AM on May 12, 2014

Is there cable fraying on your charger? You could ask about another replacement charger.

Are any keys failing on your keyboard? You could ask about a new top case.

When you plug the charger into your MBP, does the LED change color to indicate that it is charging? If not, you might ask about a hardware check and replacement of the power unit.

Personally, I haven't had much luck with the AHT disc reporting problems, even when there really were problems to be found. You could schedule an appointment at a local Apple Store and ask staff for a hardware check. They might find something with their diagnostics that you can't. It can't hurt.

Some of this work could take a few days of your computer being in the repair shop. You'll want to make a backup, beforehand, just to be safe.
posted by Blazecock Pileon at 9:19 AM on May 12, 2014

Take it to the Genius Bar and say the battery doesn't seem to be holding a charge for very long. They'll run a battery test and possibly swap it for a new battery.
posted by covercash at 9:35 AM on May 12, 2014

Here is a list of things to do when you are buying a used MB, same applies in your case.

Here is how to run AHT.

Here is how to determine battery cycle count.
posted by rada at 10:04 AM on May 12, 2014

Battery test, definitely. Coconut Battery is the easiest way to get the cycle count and charge level with guidance on what's problematic. The battery swap on a unibody MBP takes about 15-20 minutes at an Apple Store if they're not too busy. I believe it's a "store's call" whether it's covered, but I got my replacement under AppleCare.
posted by holgate at 11:14 AM on May 12, 2014

FWIW they won't replace the battery if it's older than one year. They're not designed to last as long as the machine itself.
posted by radioamy at 1:36 PM on May 12, 2014 [1 favorite]

I got a battery replacement under AppleCare on a two-year-old MBP. The charge level dropped pretty drastically in the month or so before I took it in (3500 MAh to around 1000) which might have swayed it towards being a warranty repair, but I went in expecting to pay the standard replacement fee and ended up having it covered.
posted by holgate at 3:15 PM on May 12, 2014

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