Welcome to MeFi Tech Support, how can you help me?

February 22, 2014 10:10 PM

I'm trying to access a website for an online game that's been recommended to me, and all I get is a white screen with broken images and broken links. I've tried from two computers and a mobile device, Chrome and Safari, I've cleared my caches and reset my browsers, and yes - I have tried turning off and on again.

I feel silly even asking this, I don't even know if I'm actually interested in the game. I'm just really frustrated. The website is www.thesettlersonline.com or .net. What I see is: this.

I can't ask their tech support because I can't log in. Apparently the site is only down for me.

posted by arcticwoman to Computers & Internet (7 answers total)

Can you load this in your browser?
posted by aubilenon at 10:21 PM on February 22, 2014

Is your mobile device connected to your wifi? If it is, try turning wifi off and reloading it, and see if you have the same issue.
posted by Jairus at 10:22 PM on February 22, 2014

Oh hey, their tech support thing has a faq:

I can only see a blank page instead of the game. Why is this?

In most cases this problem only occurs if a Ubisoft game has been used incorrectly in the past. In other cases, NoScript plugins account for the fact that you are seeing a blank site.

It's a long shot that you'd be using NoScript on all three devices and not think about it. My next guess is to try it from a different network.
posted by aubilenon at 10:24 PM on February 22, 2014

Response by poster: What does that mean, to try it from a different network? As in, a different WiFi network? What if I do take my laptop to the library and it works there, how do I then get it to work at my home?
posted by arcticwoman at 5:43 AM on February 23, 2014

What does that mean, to try it from a different network? As in, a different WiFi network? What if I do take my laptop to the library and it works there, how do I then get it to work at my home?

That's right, go to a friend's house or a coffeeshop or library to see if there is something wrong with your network that's preventing you from accessing the site. If it works at the library, then you know that the problem is not caused by your computer(s) and your next steps are to try a different wireless router (or reconfigure your router) or call your ISP and see if there is a problem on their side.
posted by martinX's bellbottoms at 8:02 AM on February 23, 2014

Are you able to load aubilenon's image link above?
posted by intermod at 9:35 AM on February 23, 2014

When I click on your link, it tells met that is the UK version (this was the .com version) and that I should click to go to the US link (which is the .net version). In BOTH cases, the URL resolved to add "/en" onto the end of the link. So maybe try that:
http://www.thesettlersonline.net/en for US
http://www.thesettlersonline.com/en for UK

Disclaimer: I have no idea if this is a reasonable suggestion or not, but it's quick to try and it can't hurt.
posted by CathyG at 11:34 AM on February 23, 2014