Help, I think I've installed a virus
September 9, 2013 6:39 PM Subscribe
Setting up a new computer for my mother and stepfather I've accidentally installed a virus. After three hours of slogging through getting a new computer set up for them (why would we write down any of our passwords, the old now dead computer had them all saved) I tired and not paying attention downloaded Firefox for them. Problem: It wasn't from Mozilla, didn't realize until afterward that it was from something called ez-download. Internet says this is a Trojan. I've turned off the wifi and have windows defender running a scan. There is nothing on this computer from a software standpoint that needs to be saved. Computer didn't come with a windows8 disc but rather a partioned drive. If I run a reset to factory will that be easiest? Will it work? Halp!