Finding the threshold of when you're doing too much work for others.
August 1, 2013 1:09 AM Subscribe
I just started working at a medical supply company the past 2 months. I was fortunate to land the gig after being laid off from my previous job of 8 years. I have a pretty simple role: Call the doctor offices/clinics/hospitals and etc in order to obtain the necessary docs for insurance billing. We have moved into our own building in July, and our phone system has changed. Recently, I've been taking a lot of phone calls that belongs to other departments. I end up troubleshooting the issue for the patient before eventually transferring the call to the appropriate party. At times when I put the patient on hold and call one of my co-workers to explain what is going on, it seems like they don't want to take the call thus they tell me what to say or do. It's one of the more frustrating things at times when you're still new and trying to figure things out promptly without coming off as a total newbie. Every time I approach a certain person at work, she jokingly says "you're not looking for me right"? As much as I'd like to resolve an issue over the phone, I don't want to compromise my specific job duties for the sake of other people's convenience in not taking inbound calls. Maybe I just have to learn from experience on not biting more than I can chew in regards to the type of circumstance taking place. Anyone's 2 cents on the matter is much appreciated as always.