I'm reading other peoples' mail, and it creeps me out.

May 17, 2013 12:41 PM

I have two gmail accounts. The one that's in a nickname never gets any mis-delivered mail, but the one that's in my actual name ([e-mail]) gets lots of mail that's clearly not mine. Some of it is fairly innocuous - like a distribution list for the ladies who put flowers on the altar at their church, and some quite a bit less so - like updates on a mental patient at a hospital in the UK. Just now, I got a paperless ticket for someone's flight on Southwest Airlines. Should I just delete this stuff, or is there something I can/ought to do?
posted by tizzie to Computers & Internet (48 answers total)

I have to deal with this from time to time. These days, I think a correspondence student mistyped his email address because I keep getting emails about assignments and job offers.

If the mail comes from a human being, I advise them of the error. If it comes from an automated source, I see what I can about being removed from the mailing. After that, if the emails keep coming, I ignore and delete them.
posted by Tanizaki at 12:46 PM on May 17, 2013 [3 favorites]

This happens fairly often to me, too. If it stuff from a machine (no reply address) I usually just mark it as spam. If it seems like there's a live sender at the other end, I'll usually just send a very short "you're using the wrong address" message back, which usually fixes the problem. And yeah, I just delete errant messages.
posted by AwkwardPause at 12:46 PM on May 17, 2013

Best answer: I get a fair amount of this stuff (my Gmail account name is a not-uncommon combination of partoffirstname and partoflastname, by sheer coincidence), and I just have a standard email that sits in my Drafts folder:

"You have sent this message to an incorrect email address. The [insert name here] that you intended to send it to is not at this email address. I do not know another email address for that person. I have deleted your email and any attachments. Have a pleasant day."

And then another one, in case they get agita about it (which happens a few times a year).

"I do not know another email address or any other contact information for that person. I am blocking your email address and will not receive nor be able to respond to any further emails from you. I hope you will be able to find that person's contact information. Have a pleasant day."

I cut and paste as necessary, and kerplonk.
posted by Etrigan at 12:46 PM on May 17, 2013 [10 favorites]

I get this exact same thing and have tried repeatedly to notify the sending party(s) that there's been a mistake - that the mis-placement of a "." in my gmail address is getting me personal mail meant for someone else. It hasn't worked. In fact, no one on the other end even acknowledges getting the message.

I gave up and just ignore it. I can't bring myself to delete them though - some of them look like they're coming from an elderly person and someday I'll figure out where to send them all.
posted by jquinby at 12:47 PM on May 17, 2013

tried repeatedly to notify the sending party(s) that there's been a mistake - that the mis-placement of a "." in my gmail address is getting me personal mail meant for someone else

You know Gmail completely ignores all dots before the @, yes?
posted by flabdablet at 12:49 PM on May 17, 2013 [12 favorites]

For stuff that looks like it'd be important if it got lost (people trying to set up coffee dates or business meetings), I try to email the sender to let them know that I'm not who they're looking for (unfortunately, the airline ticket is hard to do that with.) The online clothes shopping order confirmations from that lady in Pennsylvania who shares neither of my names or even my initials go straight to trash.

My favorite is the kid who apparently tried to come up with as many variations on "firstname.lastname" to get in a book report, including "initiallastname" which corresponded to me. I read it and told him it was pretty good (but that I was not his teacher), and he seemed pleased.
posted by kagredon at 12:50 PM on May 17, 2013 [5 favorites]

I routinely get travel documents, bank notices, employment memos, etc for two married/related individuals who have my very common name combination (X. LASTNAME and Y. LASTNAME). I have tried contacting the individuals directly, I have sent registered mail to both of their employers, called both of their offices, etc.

Unfortunately, both are corporate stooges for large southwestern banks who don't take kindly to some uppity Northerner calling about email. I ended up setting up fairly effective gmail filters and using its "unsub" and "this is spam" to filter out the unwanted cruft.

YMMV
posted by vkxmai at 12:50 PM on May 17, 2013

Response by poster: Thanks, all - that's helpful. But stuff like this plane ticket - do you suppose the person who needs it actually got it?
posted by tizzie at 12:51 PM on May 17, 2013

But stuff like this plane ticket - do you suppose the person who needs it actually got it?

Generally, anything that's sent to an email address is replicable in another area, like a company's website or (in this case) the ticket counter at the airlines. Whoever ordered this will most likely try to remedy this situation via the channels available to them. I wouldn't worry that something you do is going to keep this person from flying.
posted by xingcat at 12:55 PM on May 17, 2013 [5 favorites]

Thanks, all - that's helpful. But stuff like this plane ticket - do you suppose the person who needs it actually got it?

Probably not, but they should still be able to show up on the day and get on the plane with ID. Hopefully, they'll realize ahead of time that they didn't get the email and follow up with the carrier, but you might still receive a reminder email or two.
posted by kagredon at 12:55 PM on May 17, 2013

If they didn't get it, they'll go looking for it, and there will be no issues.

I'd just ignore all of this stuff.
posted by Admiral Haddock at 12:55 PM on May 17, 2013

With the plane ticket, I'd call the airlines and explain the snafu. Southwest should have an alternate means to contact the customer, like a phone number.
posted by spinifex23 at 12:55 PM on May 17, 2013

You could call the airline and let them know they have the wrong email address for their customer on ticket # such-and-such on flight # so-and-so. Maybe it won't help, but at least conceivably they could try contacting the customer in another manner, such as by phone.
posted by Flunkie at 12:57 PM on May 17, 2013 [1 favorite]

I seem to get a lot of this stuff. My general rule is to politely notify the sender if it looks like it came from a real person and mark the other stuff as spam. I've never had anyone be disagreeable about it and I've gotten more than a few thank you messages back. I also got an invitation to come to the party anyway but that would have required a trans-Atlantic flight.
posted by maurice at 12:59 PM on May 17, 2013

Happens to me all the time.

I have called a hotel once b/c there was a very expensive reservation that got sent to me, and I was like . . this is not okay. It was enough money that I felt it was good to contact them.

There is one lady from Australia whose mail I used to get on the regular, but not so much any more. We are pretty much friends at this point. The world is odd.

For all other senders, I just say, "I'm sorry, you've reached the wrong party."

If I'm really annoyed, I'll say "please tell this person to stop using this email address if you manage to contact them." and I'll explain how google does it (first.last is the same as [e-mail]).
posted by Medieval Maven at 1:01 PM on May 17, 2013

I frequently get mis-sent emails. Once I tried contacting the company who sent something important, and they said to fix it I'd have to call them (and I think also fax them something proving I was not the other person and so on). Forget it.

To me, this emphasizes the importance of DOUBLE OPT-IN for everything. It drives me nuts that companies are so irresponsible. (And it affects them, too, because you know most erroneous recipients just click the spam button, and that's going to affect delivery of the company's mail at some point).
posted by wintersweet at 1:05 PM on May 17, 2013 [3 favorites]

If it's something important, I'm nice about it once and try to get things routed properly. If it persists, your golf outing gets rescheduled even if you are from a big three automaker who's executives have time to send 30+ people multiple emails a day about golf.

I got an email from the PR person for an NHL team saying they would be happy to hook up a disabled child with some tickets and a meet and greet. As a hockey fan, I thought that was cool, so I worked with their PR people to find the right email address. They sent me some swag as a thanks.

Filters are your friend, here.
posted by boba at 1:13 PM on May 17, 2013 [2 favorites]

I have a common first and last name and get this a lot. N'thing the strategy of letting people know if it's a real person, and deleting it otherwise (not marking as spam, because it's not spam per se, and I don't want to teach gmail's spam filter that).

There is a "canned responses" feature in Labs that lets you reply with a preset message with a couple of clicks.
posted by quaking fajita at 1:14 PM on May 17, 2013

So this one time I received a very long email from a hard-working hospitality manager from a hotel in Florida to which I had never visited explaining in great detail how very sorry he was that the service at his hotel had not been up to par and gave his assurances that all future visits would not be met with the same problems.

'Ah,' I said to myself, 'Florida Tevin is up to his old tricks again and giving people my email to people by mistake.' Except I kept reading the email and it turns out that, looking between the lines, Florida Tevin is a major asshole and gave this poor hospitality guy a major hard time.

I wrote back, 'Hi, this is not the person you are trying to reach but it sounds like you're doing some awesome customer service and this guy is a serious asshole. Good luck!' and some other encouraging stuff I don't remember.

A few hours later I get an email back, 'Thank you so much for letting me know. If you are ever in Florida, here is [contact information] get in touch and I'll give you a free nights stay.'

TL;DR - sometimes these email mistakes can lead to free shit.
posted by Tevin at 1:20 PM on May 17, 2013 [18 favorites]

You know, I tried for a while to let the other guy or at least his BMW dealership, his bank, etc., know, but everyone I ran into seemed confused or got angry like I was trying to run some hustle by saying "NO STOP SENDING ME THIS GUY'S EMAILS" and I just don't feel like dealing with it anymore.

Could be worse, though, a buddy of mine had this happen to him and the guy was ordering some very serious and very hardcore sex toys. Knowing exactly what your doppelganger likes getting shoved in which orifice is pretty gross. It got to be an occasion, though, like "Let's see what Other Brian has ordered now! Oh look, cock rings and 55 gallons of lube!"
posted by Ghostride The Whip at 1:23 PM on May 17, 2013 [2 favorites]

Oh, do I have a lot of stories I could tell on this topic. I have a [e-mail], and I am the protector of all FIRST.LASTS in the world. I use my powers for good. I probably have enough tales for a documentary by now.

I am convinced that there must be a bug in some email client or system such that FIRST.LAST## (where a number is appended to the email) gets cropped off to everything before the number. And actually, in the last case I recently experienced where I helped a guy get a job since all his potential employers were emailing me instead, it was actually that--he had a number that was getting cut off the end.

Maybe it is the code for some sort of web form that has some bug or error that omits everything like that. The only other thing I have thought of is that maybe there is some other bug related to when gmail was called googlemail in some countries. In any event, I now know people with my name everywhere in the world. And I know far too much about them all. And they are lucky that I am super nice to all those who share my name!

My M.O. is to ignore everything except things that could really affect people drastically: so, I will help out the guy that might miss a job interview, but I will not bother with the one who spams me with updates from his tennis club.
posted by This_Will_Be_Good at 1:23 PM on May 17, 2013 [9 favorites]

I get these all the time, too. If it seems to be a personal email from a live human (I got one that was basically an effort to touch base with somebody who'd been sick from somebody else who had been sick, and it seemed quite legit), I write back and say, "Different person -- I'm not the one you want." And I usually get a nice note back. I did try in one case to get a businessperson to stop giving out my e-mail address as hers, which she or someone who worked for her was clearly doing, and got a snippy letter from her staff informing me that they would never do that and they knew her address just fine.

Aaaaand then I got an email update from her company itself, which I only received because they thought my address was her address (she's the boss). So I forwarded it back to them and said, "As you can see, you do, at some level in some database, think this is her email address. As you can see, it's not."

I haven't gotten anything else intended for her since.
posted by Linda_Holmes at 1:26 PM on May 17, 2013

If the plane ticket is from Southwest, they will be able to get the ticket at the airport with their credit card, or by logging into Southwest's website. They can also go back and submit a correct email address and have it re-sent. Do not waste your time calling Southwest. They don't need the email you got at all.
posted by AppleTurnover at 1:27 PM on May 17, 2013

I've dealt with this situation for years after finding the other person's e-mail address on her work site. She has continued to give out the wrong email address. I don't know why she can't figure out what her actual gmail address is SINCE I KNOW IT. Anyway, for about a year I forwarded her everything that she got. After that I gave up. It's not my problem she apparently keeps giving out the wrong address.

The person should be able to print out a ticket at the airport with id. So don't worry too much about that.
posted by fluffy battle kitten at 1:32 PM on May 17, 2013 [1 favorite]

To specifically address the patient in the mental hospital, if this is from a professional treating that person it almost certainly breaks the confidentiality policy at that institution. If they don't stop after you've notified them you aren't whoever they're trying to contact you could (and I would) try to find a contact for someone in authority at the hospital to report it.

Of course if it's a family member/friend who thinks they're updating another family member/friend on how the patient is doing that's different but I think I would try harder to sort that one out.
posted by *becca* at 1:33 PM on May 17, 2013 [1 favorite]

Just yesterday I got an e-ticket confirmation that was forwarded from one Dept of Justice attorney to another, or so he thought. So now I'm wondering if it should worry me that my email address is apparently in the Outlook address book of a DOJ attorney that I do not know!

I've had my Gmail address since it was in beta - so it is a common abbreviation for my name. I get email for other people with my name all the time. I normally ignore it.
posted by COD at 1:41 PM on May 17, 2013 [1 favorite]

This happened to me constantly. I had [e-mail]. Unfortunately the problem got quite bad and some people were outraged that, to their thinking, I had hacked their email.

I have since switch to a new gmail account(name+random digits) and set up a permanent vacation message on the old one. As a nice bonus, my spam level has dropped to near zero.
posted by chairface at 1:46 PM on May 17, 2013

I did a Lexis search for the other person, contacted her, and got her to change her gmail account, and then forwarded all the emails to her. Seemed the most direct way to do it. She promised to send me anything she got that should have gone to me, but I haven't received any yet.
posted by Ideefixe at 1:56 PM on May 17, 2013

I am lucky in that most of the Jessamyns whose email I have gotten are 1) decent folks 2) findable on the internet and 3) not weird cranky people. So this happens to me maybe once or twice a week, enough so that I use the "canned responses" gmail thing (maybe it is available in labs?) and have a "You probably intended to send this to another Jessamyn. I do not think I know you. Please check your address book and resend" If I know the other Jessamyn's address, I will sometimes cc her. Every now and again someone will fight with me about it and I will explain what happened. One time another Jessamyn actually mistyped her own email address leading to some very confused students. Very rarely someone is actually looking for the other living Jessamyn West (about my age, lives in the Pac NW) and thinks I am her. More rarely people are looking for the deceased author and are possibly unclear how email works.

I do, however, believe that this is generally not my problem so while I'll send an initial email I won't really go through any heroics (will not call anyone on the phone and argue with phone reps) and I figure that people will manage, even with stuff like boarding passes.
posted by jessamyn at 2:10 PM on May 17, 2013 [2 favorites]

Here's a similar question I asked a few years ago. Short summary: this happens all the time, and mostly can be ignored.

Following up to that question, I now have a form email I send if it seems like particular individuals will miss something important or get screwed over in some way if they don't realize that it is misdirected. I'm also fairly aggressive with google's unsubscribe/report spam mechanism (which actually seems to work pretty well for the more commercial variety of misdirected email, except lately for the very persistent NRA?). The form letter says approximately, "Hi, I'm afraid you have the wrong email. It is probably something like firstname.smith@gmail, or firstinitial.smith@gmail, but not simply "[e-mail]" or "firstname [e-mail]" with a space. Best, john". (Example using "john smith" instead of my actual name, which is thankfully much less common.) If individuals ignore this more than once or twice, I stop bothering. I think the suggestion of corrected emails keeps me from getting some kind of account hacking accusation.

I would personally just ignore/delete a plane ticket because they are so easily reprinted at the airport.
posted by advil at 2:18 PM on May 17, 2013

Same as everyone else - I ignore the automated stuff like plane tickets and if it's a more personal thing I will reply and say "I am not the person you intended to reach - just thought you should know so you can get in touch with the correct person." I still get every flight confirmation on JetBlue for a dude named Kevin (he really likes to go to Florida a lot), and every so often I get emails for the other woman with exactly my name who lives 5 blocks from me, but usually after I reply to the personal ones it doesn't happen again from that sender.
posted by bedhead at 2:38 PM on May 17, 2013

One of my domains gets a lot of misdirected email from members of a whole school district whose domain is one character different. I sort of see it as a teaching opportunity—I write back and CC the correctly typed address as well, so everyone gets what occurred and gets the relevant confirmation of their conference attendance or whatever it might be, and maybe develops some small appreciation for proper spelling... Often I'll get back a quick "Oh thanks, sorry!" kind of email, although sometimes the administrator or teacher will continue to send emails in error after that, which I'll just try to forward on, CCing both the sender and the intended recipient at the correct domain.

It's more difficult with the Gmail address I have that has this issue; there's a guy who believes my address is his, and he's used it for things like Staples purchases and even for getting quotes from an insurance agent, but I don't know how to get in touch with him directly. I've written back to the insurance agent to let him know that I've received this information in error, and to please call his client to let him know, but I've never gotten a response. I haven't heard from the agent in a while, though, so hopefully he got the message!
posted by limeonaire at 3:00 PM on May 17, 2013 [1 favorite]

If it's registering for a website or some sort of mailing list, I unsubscribe or delete as needed. If it's instructions for reporting to a sensitive military facility or an invitation to a VP-level meeting at Microsoft (both of which I've gotten) I usually reply and inform the sender of the problem.
posted by valkyryn at 3:25 PM on May 17, 2013

This happened to me with my firstnamelastname@gmail address - I once didn't get an airline's alteration to a flight intinerary because it had probably gone to firstname_lastname@gmail, or something similar. Gmail doesn't recognise periods, hyphens or underscores in email addresess. So it's a crapshoot whether you get your mail or not, or if you get mail for someone else.

I got so peed off with it that I now use firstnamelastname+unique number@gmail and as far as I know, my mail no longer goes astray, nor do I get mail for someone else through that account.
posted by essexjan at 4:11 PM on May 17, 2013

I've gotten some interesting examples of this over the years, including a draft of a Pentagon white paper and a number of emails with instructions for appearances in America's Next Top Model. The Pentagon one freaked me out, I instantly deleted it and hyperventilated for a bit while I worried if the Feds would come knocking on my door. When I got another but not work-related email from the same address a couple weeks later I emailed back and got a polite response and no more emails. The ANTM people were a little trickier, they had to update the contestant's email address in several places.

But yeah, mostly party invites and dry cleaning bills.
posted by cali at 4:26 PM on May 17, 2013 [1 favorite]

I get email for a distant cousin who shares my first initial and last name, and who keeps leaving the 88 off the end of her gmail address. I blew this off for a long time, but when I got a copy of her ultrasound report detailing when she would need to show up for an amnio to rule a chromosomal anomaly in or out, I managed to find her husband's contact info to let him know.

She vigorously blames the Internet for forgetting to include the numbers. I hate to say it, but I think she might be kind of dumb. Anyway, it almost never happens anymore.
posted by KathrynT at 4:27 PM on May 17, 2013

"I do not believe that I am the person that this email was intended for. Please double-check the email address you have on file, and please remove this email address from your distribution list. Thank you."

Short and sweet.
posted by vignettist at 4:31 PM on May 17, 2013

Every year I get emails from rich dudes planning fishing trips in Alaska, complete with pictures of their adventures the year before. I emailed them ages ago that they had the wrong address. I think they just enjoy taunting me. Bastards.
posted by Admira at 4:39 PM on May 17, 2013 [1 favorite]

Happens to me all the time, generally several times a week. Everything from getting some idiot signing up for Ashley Madison with my email over and over again (grrr) to getting someone's plane tickets or the shipping notice for their new gadget. I used to actually go out of my way to respond back and try to straighten things out.

But since one woman accused me of hacking her email and made a big stink of it with Google (for a user name I've had since beta), I've decided it's not worth it. Anything that's not for me goes straight to trash, and I add the sender to a "never show me this content" filter. It might inconvenience someone slightly, but life is too short to try to fix other people's mistakes...
posted by gemmy at 7:43 PM on May 17, 2013

When I'm feeling feisty, I send cat videos in response to misdirected email. Other times, I basically ignore it, as there are roughly 20 people who think they have my email address.
posted by ktkt at 8:52 PM on May 17, 2013

This happens to me constantly. I mean, constantly. And companies are driving me nuts when they don't use verification emails. Companies such as Walmart, various banks, airlines, Pottery Barn, Crate and Barrel... the list goes on.

I am, apparently, the type of person who cares if people appropriately reach the people they're trying to get a hold of. I have a canned response that goes like this:

I'm sorry, but I believe you have sent me an email in error. Please double-check the address for the person you were trying to reach by contacting them through another method, such as over the phone. This address ( name @gmail.com) has belonged to me for over seven years. Please remove me from your address book to prevent this from happening again.

Thanks very much,

Real Name
name @gmail.com
Montreal, Canada

I add my real name and city because that tends to not encourage people saying "lol, gtfo, i know ur u!!!!" responses.

As for non-personal emails:

- Lists: I unsubscribe wherever possible. Many say "ten days" to implement your request, which, btw, I think is ridiculous.
- Banks: I actually called a bank FOUR TIMES over the course of a week and then had to send a SNAIL MAIL letter to stop getting account notifications. Took me six weeks, but I think it's worked.
- Other: If it's from an email address that states it is not monitored but there's no unsub, I'll try to find a contact email on the webpage and send that a similar email to the canned response.

Finally, I also use the priority inbox, which is very helpful in many cases, but isn't perfect.

I strongly feel as though someone needs to fix this kind of ridiculous error. It's the modern-day equivalent of a wrong phone number, but since it's not live-time communication, there's no easy way to inform the individual that they misdialed or someone mistakenly gave out the wrong number. Drives. me. crazy.

So yeah, that's what I do. I feel your pain and I wish I could just ignore all emails, but something in me is wired to not let me do so. :/ I hope you're able to do just that. It'll make life easier. :)
posted by juliebug at 10:23 PM on May 17, 2013 [2 favorites]

Gmail doesn't recognise periods, hyphens or underscores in email addresess. So it's a crapshoot whether you get your mail or not, or if you get mail for someone else.

It really isn't, because it ignores dots and won't allow hyphens and underscores in a username either; so if you create [e-mail], nobody else can subsequently get [e-mail] - all such variants are yours.

If your Gmail address is [e-mail] and you're getting spurious mails addressed to [e-mail], it's not because somebody else owns [e-mail] - it's because the sender has used the wrong address; perhaps they meant [e-mail].
posted by flabdablet at 12:52 AM on May 18, 2013

Gmail doesn't recognise periods, hyphens or underscores in email addresess. So it's a crapshoot whether you get your mail or not, or if you get mail for someone else.

I got so peed off with it that I now use firstnamelastname+unique number@gmail and as far as I know, my mail no longer goes astray, nor do I get mail for someone else through that account.

This is misinformation, Google is smarter that this. Periods are effectively filtered out on receipt and so [e-mail] is exactly the same as [e-mail] or any other variant, once you have registered one you have all the others.

A quick test on one of my gmail addresses replacing a '.' (which did work) with a '-' resulted in an error, so I suspect the '-' character is recognised, significant, and not filtered out. I would imagine '_' is treated similarly.

The [e-mail] is not universally recognised in that some email validation schemes think '+' is illegal, but on receipt gmail treats '+' and everything after it until '@' as a comment (as it should). So [e-mail] is identical in effect to [e-mail]. I use this for tracking which **&^%$£@ is sending me spam.
posted by epo at 6:17 AM on May 18, 2013

Mod note: Folks, please don't start a derail about gmail's addressing scheme, for whatever reason that seems to be a flashpoint in these sorts of threads.
posted by jessamyn (staff) at 6:19 AM on May 18, 2013

I get these too-- medical documents, court documents, info on children going to private schools. All of it is super confidential stuff that, in my mind, should NEVER be sent to an un-verified email address, but the few times I have tried to correct it (by sending the "you are reaching the wrong firstnamelastname" email) there has been little result.

The one time I sort of gleefully ignored emails was when this douchebaggy bigshot exec at some oil company (I know, my ideological biases could not be more evident) kept emailing me trying to get hunting licenses in Texas. I don't live in Texas, nor do I know anything about hunting licenses. I should have corrected him, but the more insulting he got over the lack of responses the less invested I was in letting him know his emails were going astray.
posted by a fiendish thingy at 10:02 AM on May 18, 2013 [1 favorite]

This thread just makes me happy that I've never gotten email for anyone else and I have a simple "common first name+partial common last name"@gmail.com construction too.
posted by AppleTurnover at 11:52 AM on May 18, 2013

Response by poster: Thanks for all the replies. Interesting to see that this is really a common problem! I'm going to delete the airline ticket, since that seems to be the consensus. The canned reply is a good idea. I've grafted together several of your suggestions to keep in the Drafts folder. Thanks!
posted by tizzie at 4:08 PM on May 18, 2013

I am convinced that there must be a bug in some email client or system such that FIRST.LAST## (where a number is appended to the email) gets cropped off to everything before the number.

I get occasional misdirects to my gmail account, which uses the same username I use here. In one case it led me to discover that some forum/web listerv type software will not show a full email address of members unless you are logged in. So if a post was from "[e-mail]" it would display as "[e-mail]" unless you were a member of the forum and logged in. Not a bad idea in theory except that it would also hyperlink the obfuscated email address so some people would just click it and send mail, gmail would toss out the dots, and the mail ends up in my inbox.

Overall I get email intended for others infrequently enough, so if it's anything personal/important I usually respond back to the sender to let them know of the error and they are usually appreciative. Anything I else I either unsubscribe or ignore.
posted by mikepop at 6:29 AM on May 20, 2013