Application Manager isn't managing
July 4, 2012 1:06 PM Subscribe
How can I re-set Adobe Application Manager to recognize when there are updates available again?
I posted this question on Adobe's user boards and have heard nothing but chirping crickets. Hopefully, someone here might be able to help me.
A week or two ago, I noted on an Adobe security blog that the new security updates for both Illustrator and Photoshop were available for download. So, I went ahead and downloaded and manually installed the updates. No problems. Install went cleanly and the apps ran great.
A couple of days later, though, Adobe Application Manager pops-up telling me that there are updates for Illustrator and Photoshop. I run the AAM updates, the installs fail and hose both Illustrator and Photoshop. "Hose" as in "won't launch".
I replace the broken apps with pre-security-update versions I had on a backup drive, and both are happily working again, though they are both now back at the pre-security-update versions (15.0.2 and 12.0.4 respectively). I assumed Application Manager would now see the apps needed updated and would correctly apply the security updates. However, AAM reports that all apps are up-to-date. Um...no. They aren't
I'm pretty reluctant to manually run the security updates again, since it's now obvious that AAM doesn't recognize any updates other than those run through AAM itself, and I risk hosing the apps again. But, it seems obvious that AAM isn't recognizing that the apps need updated. Is there a way to re-set AAM...get it to re-build whatever database it references in order for it to recognize and apply the security updates? Something short of re-installing CS5, hopefully.
specs:
Mac OSX 10.6.8
CS 5
Thanks
I posted this question on Adobe's user boards and have heard nothing but chirping crickets. Hopefully, someone here might be able to help me.
A week or two ago, I noted on an Adobe security blog that the new security updates for both Illustrator and Photoshop were available for download. So, I went ahead and downloaded and manually installed the updates. No problems. Install went cleanly and the apps ran great.
A couple of days later, though, Adobe Application Manager pops-up telling me that there are updates for Illustrator and Photoshop. I run the AAM updates, the installs fail and hose both Illustrator and Photoshop. "Hose" as in "won't launch".
I replace the broken apps with pre-security-update versions I had on a backup drive, and both are happily working again, though they are both now back at the pre-security-update versions (15.0.2 and 12.0.4 respectively). I assumed Application Manager would now see the apps needed updated and would correctly apply the security updates. However, AAM reports that all apps are up-to-date. Um...no. They aren't
I'm pretty reluctant to manually run the security updates again, since it's now obvious that AAM doesn't recognize any updates other than those run through AAM itself, and I risk hosing the apps again. But, it seems obvious that AAM isn't recognizing that the apps need updated. Is there a way to re-set AAM...get it to re-build whatever database it references in order for it to recognize and apply the security updates? Something short of re-installing CS5, hopefully.
specs:
Mac OSX 10.6.8
CS 5
Thanks
Response by poster: Unfortunately, all that does is launch Application Manager, which gives me the "All apps up-to-date" message again.
posted by Thorzdad at 2:06 PM on July 4, 2012
posted by Thorzdad at 2:06 PM on July 4, 2012
Maybe double check the preferences in Application Manager that all the apps are checking for updates? Sorry I couldn't be more help, that's all I can think of!
posted by blacktshirtandjeans at 2:29 PM on July 4, 2012
posted by blacktshirtandjeans at 2:29 PM on July 4, 2012
Response by poster: They're all checked. I've done the obvious stuff. My thought is that something happened during the failed update that re-wrote some deep-buried dataset or pref file for AAM that says it accomplished the update.
posted by Thorzdad at 3:03 PM on July 4, 2012
posted by Thorzdad at 3:03 PM on July 4, 2012
Since you have a valid license key, why not just start over and download the latest version of CS5 from Adobe?
There are instuctions here though I haven't actually tried them.
posted by rockindata at 4:38 PM on July 4, 2012
There are instuctions here though I haven't actually tried them.
posted by rockindata at 4:38 PM on July 4, 2012
Response by poster: I have install discs for CS5, so there's no need to download anything. But, I was really hoping to avoid re-installing it.
posted by Thorzdad at 5:52 AM on July 5, 2012
posted by Thorzdad at 5:52 AM on July 5, 2012
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Under the Help menu, there is an Updates… option, maybe run the updater from there and see if it brings up the correct update.
posted by blacktshirtandjeans at 1:58 PM on July 4, 2012