Up the Creek w/o a T-Mobile Brand Paddle
June 26, 2005 1:32 PM Subscribe
A very good friend of mine had her cellular telephone stolen the other day, and by the time she noticed this and reported the theft to T-Mobile, the thief had made many hundreds of dollars worth of calls to a foreign nation. After many calls back and forth, T-Mobile says they are doing her a great favor by waiving 25% of the costs but she is responsible for the rest. Is this right? Why would they treat a supposedly valued customer of several years this way? The T-Mobile reps tell her there is no appeal process or ombudsman; does anyone know if this is really true?