What's wrong with my domain?
October 17, 2011 10:35 AM   Subscribe

My website's domain is not resolving after ≈60 hours. The test link from the hosting service is working fine. The nameservers are correctly assigned over at my registrar. What gives?

OK, I'm new to this whole webmastering thing, and I'm a bit confused. I registered a domain with NameCheap early last week, and signed up for hosting over at LaughingSquid. I went over to NameCheap and set my domain's DNS hosting to the servers indicated by LaughingSquid, NS1.LAUGHINGSQUID.NET and NS2.LAUGHINGSQUID.NET. This was on Friday. It's now Monday, and I can't access my site.

The hosting page that Laughing Squid has for me over at websitesettings.com has a temporary link (a subdomain of websitesettings.com) which works fine and shows the "Hello World" index page. Also, if I do a WHOIS on my domain I get a whois record which lists the laughingsquid DNS servers. Still, I can't access my site through its domain.

I'm not sure what's going on here and I don't know how to proceed. I have a help desk ticket in at LaughingSquid but I figure you guys are likely to respond a heck of a lot faster. If anyone can help, I'd love some advice.
posted by Scientist to Computers & Internet (9 answers total) 3 users marked this as a favorite
If you drop the domain name here it might help. You can do a nslookup here http://network-tools.com/nslook/

That tells you which IP your domain is currently assigned. Take that IP and drop it back into that same tool, see if it gets a laughing squid server.
posted by bitdamaged at 10:42 AM on October 17, 2011

For example I drop bitdamaged.com in there and I get, I take that IP number and drop it back in here

And I get xxx.xxx.dreamhost.com where dreamhost is my current host.
posted by bitdamaged at 10:45 AM on October 17, 2011

BTW The Whois stuff looks correct which lifts the burden off namecheap, this looks like a laughingsquid issue. Could be two places, 1. Laughinsquid doesn't have the DNS properly configured, or 2 doesn't have the named virtual host set up correctly. If the name -> IP -> name trick gives you back a launghing squid host then its probably problem 2.

Note the name --> IP --> name thing isn't guaranteed (it might point to some strange hostname thats not "laughingsquid.com").
posted by bitdamaged at 10:48 AM on October 17, 2011

Response by poster: I wasn't sure if it was cool to drop domain names (especially since I might eventually make some money off of this) but it's just at the Hello World stage so, sure. The domain is designconsensus.org.

If the mods want, I'll shift that over to my profile. I have done an nslookup and got nothing back, "Name server failed".
posted by Scientist at 10:50 AM on October 17, 2011

Response by poster: Definitely spelled correctly and I don't see anything fishy about the registration (I only *paid* for it a week ago, shouldn't be expired!). Also I should mention that I briefly had it pointed to wordpress.com's nameservers, and that worked fine after a day or so of propagating. Switching it to LaughingSquid's nameservers seems to have borked it, though.
posted by Scientist at 11:03 AM on October 17, 2011

I just did an nslookup directly to ns1.laughingsquid.net:

derek@www:~$ nslookup designconsensus.org ns1.laughingsquid.net
Server: ns1.laughingsquid.net

** server can't find designconsensus.org.equilibri-yum.com: REFUSED

"equilibri-yum.com" is the domain of my machine that the query was run from. Compare to:

derek@www:~$ nslookup laughingsquid.net ns1.laughingsquid.net
Server: ns1.laughingsquid.net

Name: laughingsquid.net

So, talk to laughingsquid.net -- it looks like, even if the ns1.* and ns2.* are set up correctly with your domain registrar, ns1.laughingsquid.net doesn't have the domain zone file set up properly and isn't responding to dns queries for your domain name.
posted by AzraelBrown at 11:15 AM on October 17, 2011 [1 favorite]

Echoing AzaraelBrown. It looks like the problem is on laughingsquid's end.
Look at the 2nd failure on the dnssy report - their servers did not respond.
posted by fragmede at 11:21 AM on October 17, 2011

I took off the "." from an A record in the zone file on my own DNS server, and this is the response I got:

derek@ns1:~$ nslookup equilibri-yum.com

*** Can't find equilibri-yum.com: No answer

I'm running BIND, but there's a variety of other DNS servers that may respond differently; the REFUSED was more interesting to me -- their DNS must be set to only respond to domain names that it thinks are local. My guess is LaughingSquid doesn't have the domain name set up -- or maybe they have it misspelled in their records.

Scientist: if you have some sort of control panel to set up your own DNS manually with LaughingSquid, you might be missing some records -- make sure there's at least one A record for the domain itself, and an A or maybe a CNAME for the www.* subdomain. You should be able to resolve even if there's no A for the domain name itself sans subdomains, but their DNS might be choking at that point.
posted by AzraelBrown at 11:42 AM on October 17, 2011

Response by poster: Turns out to be a stupid error on my part. LaughingSquid got back to me and said that since I was on one of their cloud hosting programs I should use a different set of DNS servers, which they gave me the addresses to. So it should be all cleared up!

Sorry for wasting everyone's time (and my question for the week), but thank you all for your valiant efforts in puzzling this out for me.
posted by Scientist at 12:37 PM on October 17, 2011

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