My phone connects to wifi but won't load internet. Hope me?
September 27, 2011 4:17 PM Subscribe
My phone connects to my home wifi network but won't load webpages/get internet. How can I fix this? Also, can anyone confirm that this won't be a hardware issue? There's a short window in which I could possibly exchange the phone, but I'd rather not if it's not a flaw in the phone.
details:
-Phone is a Motorola Triumph (Android OS), purchased last week, and I've had the problem from the start. (Can't return it easily, and besides, this seems like it's not a hardware issue.)
-Home network is an open wifi network with no MAC filtering.
-Router is a Comcast Wireless-G Cable Gateway, model WCG200-CC
-Other devices (Windows laptop, my previous android phone) connect to the wifi network with no problem.
-the phone connects to other open wifi networks and is then able to load pages with no problem (although I've only tried this briefly at the library and then a coffeeshop.)
-phone does all internet-y things just fine when I turn off the wifi and just use 3G.
-I tried doing things like power-cycling the router and the phone, and disconnecting from and "forgetting" the network and then reconnecting, but none of those helped permanently.
Bizarre wrinkle I've noticed: Over the past few days I've noticed that sometimes, using the Youtube app, I can watch YouTube videos when the phone shows it's connected to wifi (rather than 3G) even though I couldn't load pages in the built-in browser or in Opera or get a connection in Facebook Mobile. And then immediately afterward I can load pages on the browser just fine. A bandwidth monitoring app I installed suggests that these did indeed use wifi for data rather than the cellular connection.
details:
-Phone is a Motorola Triumph (Android OS), purchased last week, and I've had the problem from the start. (Can't return it easily, and besides, this seems like it's not a hardware issue.)
-Home network is an open wifi network with no MAC filtering.
-Router is a Comcast Wireless-G Cable Gateway, model WCG200-CC
-Other devices (Windows laptop, my previous android phone) connect to the wifi network with no problem.
-the phone connects to other open wifi networks and is then able to load pages with no problem (although I've only tried this briefly at the library and then a coffeeshop.)
-phone does all internet-y things just fine when I turn off the wifi and just use 3G.
-I tried doing things like power-cycling the router and the phone, and disconnecting from and "forgetting" the network and then reconnecting, but none of those helped permanently.
Bizarre wrinkle I've noticed: Over the past few days I've noticed that sometimes, using the Youtube app, I can watch YouTube videos when the phone shows it's connected to wifi (rather than 3G) even though I couldn't load pages in the built-in browser or in Opera or get a connection in Facebook Mobile. And then immediately afterward I can load pages on the browser just fine. A bandwidth monitoring app I installed suggests that these did indeed use wifi for data rather than the cellular connection.
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posted by needs more cowbell at 4:57 PM on September 27, 2011