Should I return my stuff?
May 28, 2011 9:17 AM   Subscribe

I ordered a product that can be damaged by heat. The company I ordered it from shipped it from Arizona, and as I just found out, did not include an ice pack with it. It's been in Arizona, where temps are over 100 for two days so far according to the tracking information. I'm thinking of returning it. Is this unnecessary?
posted by long haired child to Food & Drink (7 answers total)
Hmm. Did they offer an ice-pack option when you ordered? I don't know anything about theh product, but if shipping things from Arizona without ice packs is SOP for these dudes, then maybe you don't have to worry too much.
posted by box at 9:33 AM on May 28, 2011

I don't see anything on your linked-to packaging that suggests it will be irreparably damaged by heat, just to store it in a cool, dark place. Pretty much everything does better when stored in a cool, dark place. It's likely not sitting in direct sunlight out there in Arizona, but in a warehouse someplace. I have no idea if/how/to what extent your Cinnamon Tingle (*snicker* is it seriously called that?) will be damaged, but if you feel uncomfortable about how it has been shipped and/or handled, I think you would be well within your rights to return it. My guess, though, is that it will be perfectly fine.
posted by phunniemee at 9:45 AM on May 28, 2011

It looks like there is contact information for the company that made it. I'd call them and see what they say.
posted by goggie at 9:47 AM on May 28, 2011

I bet it will be ok. It's amazing what can be shipped across country and make it - I ordered 4 tomato seedlings from Oregon and they did just fine despite sitting in a cardboard box for 6 days.
posted by yarly at 10:01 AM on May 28, 2011

See this previous thread.

Unless the product was shipped from the factory in a reefer truck, and stored in a cold, air-conditioned warehouse in Arizona before being shipped to you (both extremely unlikely), it's already been through much, much worse.

If the product's damaged, by all means return it. However, it's silly to start fretting about that now.
posted by schmod at 10:21 AM on May 28, 2011

I've never heard of butter oil, but the reason people tell you to keep cod liver oil in a cool, dark place is in order to reduce oxidation. If you just leave oil (particularly high-iodine oils like linseed) sitting around, it reacts with the oxygen in the air and spoils. Both light and heat accelerate the process.

That said, I don't think you should worry about this oil because oxidized oil has a very distinct taste. Once you get the package and taste the oil, you won't have any trouble deciding whether you need to request a refund.
posted by d. z. wang at 10:22 AM on May 28, 2011

Nthing that it should be ok. I've had experiences where several things that were heat sensitive made it across country just fine. If you get it and something seems off, ask for a refund, but otherwise, enjoy your "Cinnamon Tingle!"
posted by SNWidget at 10:43 AM on May 28, 2011

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