Need a work/security waiver for tampered computer equipment for a computer repair business
May 1, 2011 7:05 AM Subscribe
I have a challenge in our computer repair storefront. We recently had an issue wherein someone tried to scam us on an iPhone repair.
We want to add a waiver on our intake sheet. I was curious as to if anyone could point me to a "boilerplate" well written template to incorporate into our Terms of Service to address how to proceed with equipment that has been tampered with or wherein the customer has attempted something such as a laptop hardware upgrade and items are broken or missing. It might also be broadly worded to protect us against things such as people asking us to crack the passwords on laptops they cannot provide a receipt for :)
Hopefully I have described what we need. I am thinking surely there is something like this out there that is readily available and legally sound. I am trying to follow the KISS rule if possible.
We want to add a waiver on our intake sheet. I was curious as to if anyone could point me to a "boilerplate" well written template to incorporate into our Terms of Service to address how to proceed with equipment that has been tampered with or wherein the customer has attempted something such as a laptop hardware upgrade and items are broken or missing. It might also be broadly worded to protect us against things such as people asking us to crack the passwords on laptops they cannot provide a receipt for :)
Hopefully I have described what we need. I am thinking surely there is something like this out there that is readily available and legally sound. I am trying to follow the KISS rule if possible.
A little more context would help. What was the iphone repair scam? What problems does it create when you're given more-busted-than-typical stuff to work on?
posted by jon1270 at 7:13 AM on May 1, 2011
posted by jon1270 at 7:13 AM on May 1, 2011
Find an attorney who specializes in Consumer Protection law to help guide you. Your state/jurisdiction might have specific laws regarding Terms of Service for contracted repair work, best to make sure your 'boilerplate' conforms to the law. A call to your local Bar Association with a brief description of what you need should help you get referrals.
posted by kuppajava at 8:14 AM on May 1, 2011
posted by kuppajava at 8:14 AM on May 1, 2011
When you say scam, do you mean someone brought in a functioning iPhone and tried to game you into giving them a new one?
posted by patronuscharms at 8:53 AM on May 1, 2011
posted by patronuscharms at 8:53 AM on May 1, 2011
You might take a look at what the big boxes use - I'm sure the Geek Squad has some sort of disclaimer thing you sign. If that doesn't work for you, consider what you need to disclaim to protect yourself.
posted by chrisinseoul at 11:22 AM on May 1, 2011
posted by chrisinseoul at 11:22 AM on May 1, 2011
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posted by Old'n'Busted at 7:12 AM on May 1, 2011