Recommendations for hosted business email (excluding Google Apps and Exchange)?
February 14, 2011 3:53 PM Subscribe
Could you please recommend a reliable email hosting provider (non-Exchange) that provides excellent customer support? This will be for a business in the US with about 25 users, and we'd be switching over the mail server for an existing domain. We've looked into Google Apps for Business, but the support area comes up short. Here's a list of the things we're looking for...
- Prompt, effective support via email tickets and phone. Ideally responses via email within 24 hours for general questions, and faster responses for critical issues. Immediate support available via phone (not just for emergency/service down issues). If phone service isn't available, then the email support needs to be especially reliable and fast. (I know good hosted email doesn't require much support when things are going well, but when there's a problem or I have a question, I would like to be able to communicate with a human and receive a reply asap.)
- Access via IMAP, POP, webmail (must support all three); SMTP; all support secure access e.g. TLS/SSL.
- Email aliases and email forwarding.
- For mailbox quota and file attachment limits - this is somewhat flexible. e.g. 1 Gb should be more than plenty, and as long as the send/receive for attachments is at least 10 Mb that should be okay.
- Spam and virus filtering, with notification if a message has been blocked. That is, if messages are determined by their service to be spam or a virus, then (1) the message goes into a spam/junk folder (or the message is marked as "Spam" in the subject), or (2) the message is blocked and an automatic alert is sent to the recipient. In other words, if a message is deleted or quarantined by the system because of a spam/virus trigger, then we can know what happened to it (it doesn't just get silently deleted with no notifications).
- A way to test the email functionality with the custom domain (before switching the MX records) by sending email to a temporary test domain. This is a super bonus feature, and it's something I really like about Google Apps.
- A trial option, or at least pro-rated billing so if we sign up to a service and it doesn't work out, we can cancel without having to absorb the full annual fee.
- DomainKeys Identified Mail (DKIM) support.