How to get Aeron chairs fixed on-site?

July 31, 2010 3:03 PM

We have six Herman Miller Aeron chairs in varying states of disrepair in our office. Some need new parts and a couple don't tilt or raise properly, etc. Some were bought new and some were bought secondhand, and everything I've found online says to take them to a dealer, which I'd like to avoid (hassle, having no chairs for a while, etc). I'd like someone to come over and diagnose them and replace parts and/or fix them on-site (I'm in Manhattan). Anybody know a service that does this?
posted by notclosed to Grab Bag (3 answers total)

I'm sure YMMV, but when my Aeron needed repair, I called the local dealer and they sent someone out to repair it. They asked me to take photos of the damage and I emailed them to the rep, along with a description of the damage. They ordered replacement parts, then sent out their repair guy, who fixed it. All free of charge, since mine was within warranty. A friend who had an out-of-warranty chair that needed repair also got his repairs done on-site, but had to pay for it.
posted by Joh at 9:55 PM on July 31, 2010 [1 favorite]

Check with an OLDer office supply salesman who sells/sold Herman Miller. They are walking encyclopedias and Herman Miller is so respected and built to last...they are sure to have a suggestion.
posted by naplesyellow at 9:39 AM on August 1, 2010

Best answer: @Joh, thanks for the tip. This place is sending somebody over on Monday morning to do the "inspection." They'll also determine what's under warranty and what's not, etc.
posted by notclosed at 2:45 PM on August 5, 2010