Help me stay on good terms with my customer after my boss screws them!
November 25, 2009 5:32 AM Subscribe
My boss is going to end a contract with one customer, although the customer would want to go on using our services. Boss's decision is because the service in question is not profitable enough anymore. I'm in charge of this contract and like the customer ie. all the people there who I work with. I think the feeling is mutual. These people also have some expertise and contacts I would like to maybe use some day. So how do I come out of this still being (business-) friends with them?