How to Restart My Print Spooler (without it stopping again)
September 10, 2009 11:55 AM Subscribe
Printer Problems: Spooler SubSystem App has encountered a problem and needs to close.
Attempts to manually restart the print spooler unsuccessful because after I try to print anything it stops again and I get the same error message. Cannot seem to delete current printer and reload for same reason. Printer is a HP LaserJet 1020. Any ideas on how to fix this myself before I load the whole thing up to the repair shop?
Have you reinstalled the printer drivers? If you're on Vista, the general printer driver auto-detects it when you plug it in (at least, this is how my parent's HP 1350 works). Unplug and replug the cable at the printer while the machine is on. If you're on XP, you'll have to download the drivers from HP's website.
I haven't seen your exact error message before, but just doing the old unplug/replug has fixed other semi-regular print spooler and print queue screwups.
posted by Kwine at 12:33 PM on September 10, 2009
I haven't seen your exact error message before, but just doing the old unplug/replug has fixed other semi-regular print spooler and print queue screwups.
posted by Kwine at 12:33 PM on September 10, 2009
Try these:
Link1
Link2
From Link2:
I should have come back and posted this, but what I discovered is if I stripped the actual driver files out of the lj1020_1022-HB-pd-win32-enp.exe provided from HPs website using WinRAR and then manually added the printer and told it the specific driver to use everything worked fine, and is still working to this day.
This was of course done after removing the offending printer and its drivers from Windows, including from the registry.
Whatever you do, don't use the HP .exe and the little program they give you that finds and adds the printer.
posted by clanger at 12:33 PM on September 10, 2009
Link1
Link2
From Link2:
I should have come back and posted this, but what I discovered is if I stripped the actual driver files out of the lj1020_1022-HB-pd-win32-enp.exe provided from HPs website using WinRAR and then manually added the printer and told it the specific driver to use everything worked fine, and is still working to this day.
This was of course done after removing the offending printer and its drivers from Windows, including from the registry.
Whatever you do, don't use the HP .exe and the little program they give you that finds and adds the printer.
posted by clanger at 12:33 PM on September 10, 2009
When you reinstall the driver, don't use the disk that came with the printer. Go to HP's site and get the driver there. HP has a terrible habit of including all sorts of crap with their printer software and I've had nothing but trouble from it. What you want is the "basic" driver or "plug and play driver" not the "full software driver" that comes on CD.
This is the link for XP and Vista.
posted by anti social order at 1:50 PM on September 10, 2009
This is the link for XP and Vista.
posted by anti social order at 1:50 PM on September 10, 2009
Response by poster: For reference, fixed the problem with this:
http://support.microsoft.com/kb/324757
posted by The Gooch at 2:44 PM on September 10, 2009
http://support.microsoft.com/kb/324757
posted by The Gooch at 2:44 PM on September 10, 2009
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posted by Liver at 12:25 PM on September 10, 2009