CD downer
September 10, 2009 7:37 AM   Subscribe

I'm having a problem installing Family Tree Maker 2010 - and I am getting an error message I don't understand.

I have a CD for FTM2010 (I don't have a version of it on my computer right now). When i insert the CD, I get a message saying my DLA files aren't up to date. I think the system requirements are met (Windows XP Service pack 2).
Any ideas what is wrong? I tried it on my work computer and it began installing immediately.
posted by chickaboo to Computers & Internet (11 answers total)
Where did you get the software from?
posted by devnull at 7:57 AM on September 10, 2009

What's the text of the error message that you get?
posted by Tapioca at 8:03 AM on September 10, 2009

Are you running Roxio DLA (Drive Letter Access)?
posted by JaredSeth at 8:36 AM on September 10, 2009

Response by poster: Software is from ancestry. uh. what is that (roxio dla)?
posted by chickaboo at 8:43 AM on September 10, 2009

DLA lets you access CD and DVD media as if they were hard drives. It's been known to cause problems with some installers, so I'd look for a method to disable it, even if only temporarily, and try the install again.
posted by JaredSeth at 8:49 AM on September 10, 2009

Oh, and I've seen it come pre-installed on PCs from certain vendors. Look to see if you have Roxio DVD burning software installed...if so, there's a good chance you have DLA as well.
posted by JaredSeth at 8:53 AM on September 10, 2009

Response by poster: I know i don't have any DVD burner.
posted by chickaboo at 8:54 AM on September 10, 2009

CD burning then? Roxio does both.

I'd just go look at your Add and Remove Programs Control Panel and see if Roxio Drive Letter Access or Roxio Drag-to-Disc is installed, as those are the only "DLA" programs I've heard of that can affect installations.
posted by JaredSeth at 9:02 AM on September 10, 2009

Response by poster: ok and then click disable or whatever?? I will try it.
posted by chickaboo at 9:16 AM on September 10, 2009

Well, you wouldn't be able to disable it from that Control Panel but it would confirm it's installed. If it is, you can find instructions for disabling that service here.
posted by JaredSeth at 9:27 AM on September 10, 2009

Response by poster: Thanks that worked.
posted by chickaboo at 12:31 PM on September 11, 2009

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