Funny/completely unprofessional ticket resolution codes?
August 10, 2009 9:30 AM Subscribe
Do you have any funny ticket resolution codes at your company? I think everyone knows the classic id-10-t and pebcak errors, but a friend of mine just sent me a screenshot of his company's ticket system and it has entries like "Dry your eyes, princess" and HTFU (Harden the F UP). Have you seen other funny/completely inappropriate ones? (Please don't tell me this is a terrible business practice-- I'm sure it is, but I don't care.)
This post was deleted for the following reason: I'd love to see someone round these up on their blog or something, but this is pretty much straight-up chatfilter. -- cortex
We used to use "Layer 8 Problem" to denote user error. It was obscure enough that even if someone (ie, a manager) got a copy of the whole ticket, it wasn't seen as immediately insulting.
posted by Oktober at 9:50 AM on August 10, 2009 [2 favorites]
posted by Oktober at 9:50 AM on August 10, 2009 [2 favorites]
I worked at a big independent video store in Boston in the mid 90's. It used VideoTrace software, a big, ugly DOS based rental tracking system. Each customer had a screen with a comment field, and they were pretty hilarious and frightening ("Told him not to return any more tapes with lube handprints on them LAST WARNING!", that sort of thing). Until somebody accidentally typed "This guy is a total FELCHBAG" into the comment field for the TRANSACTION - not the customer - and it printed out on his receipt.
We had more standard codes too, but the only one I can recall was a "B&T", which was a the type of customer typified, and unwittingly named, by a gentleman who asked us where we kept the movies with "blood AND tits".
posted by dirtdirt at 9:55 AM on August 10, 2009 [2 favorites]
We had more standard codes too, but the only one I can recall was a "B&T", which was a the type of customer typified, and unwittingly named, by a gentleman who asked us where we kept the movies with "blood AND tits".
posted by dirtdirt at 9:55 AM on August 10, 2009 [2 favorites]
While absolutely professional, medical Read Codes are just so totally comprehensive that they descend into hilarity. You can code a patient for "mauled by tiger" (does it matter that it was a tiger?), "injured in accident involving space vehicle" (again, medically does it matter if you're hit by a bus or a slow-moving shuttle?).
posted by Coobeastie at 10:00 AM on August 10, 2009 [1 favorite]
posted by Coobeastie at 10:00 AM on August 10, 2009 [1 favorite]
picnic - problem in chair, not in computer.
posted by jerseygirl at 10:01 AM on August 10, 2009 [2 favorites]
posted by jerseygirl at 10:01 AM on August 10, 2009 [2 favorites]
we have two that spring to mind the informal:
we refer to a question to which there cannot possibly be a rational asnwer as a 404. (geek humor)
and formal:
we have a product called FU. (the designers swear its supposed to stand for "frame micro controller" and that the letters are actually "Eff Mu" but of course its typed "Eff Uuu"
never fails to elicit a chuckle.
posted by chasles at 10:02 AM on August 10, 2009
we refer to a question to which there cannot possibly be a rational asnwer as a 404. (geek humor)
and formal:
we have a product called FU. (the designers swear its supposed to stand for "frame micro controller" and that the letters are actually "Eff Mu" but of course its typed "Eff Uuu"
never fails to elicit a chuckle.
posted by chasles at 10:02 AM on August 10, 2009
Not exactly the same, but I do remember a classic bug ticket in Apple's RADAR bug tracking system: "Screen is blurry after 12 beers."
posted by mosk at 10:03 AM on August 10, 2009 [1 favorite]
posted by mosk at 10:03 AM on August 10, 2009 [1 favorite]
At an old company I worked at, accounts were closed with the group set to "Wanker" for system abuse offenses such as sending spam or other TOS violations. The best and worst part was when Tech Support would get a call from said wanker and they would tell the customer "yeah, you're accounts closed, looks like you're set to 'Wanker'." Even though they were explicitly instructed not to.
posted by [insert clever name here] at 10:07 AM on August 10, 2009 [1 favorite]
posted by [insert clever name here] at 10:07 AM on August 10, 2009 [1 favorite]
I used to work in the collection department of a law firm and filled the "paperless file" with goofiness. I once ended the description of a debtor's payment schedule with "and then the world will explode with contentedness" and another with "whatever. She'll deal."
I also used "CA$$$$$H" and "Excelsior!" a lot.
posted by Lucinda at 10:14 AM on August 10, 2009
I also used "CA$$$$$H" and "Excelsior!" a lot.
posted by Lucinda at 10:14 AM on August 10, 2009
This thread is closed to new comments.
'They include British emergency-room acronyms such as UBI (for "Unexplained Beer Injury"), PAFO ("Pissed And Fell Over") and ATFO ("Asked To F... Off"), not to mention Code Brown, referring to a faecal incontinence emergency.'
posted by boosh at 9:49 AM on August 10, 2009 [1 favorite]