Corrupt Photoshop CS3/CS4 files
March 2, 2009 7:41 AM   Subscribe

I tried installing Photoshop CS4 several times on my Macbook Pro and each time, the icon showed up as a circle with a line through it (see this screenshot). I gave up and am trying to reinstall Photoshop CS3 and it is telling me it's already installed (even though I already uninstalled it).

Help! Something is corrupt and is preventing me from installing CS4 or CS3. How can I completely wipe my computer of everything Adobe and start over?
posted by ascetic to Computers & Internet (7 answers total) 1 user marked this as a favorite
Stupid question - have you actually tried clicking the icon?
posted by Cat Pie Hurts at 7:51 AM on March 2, 2009

Response by poster: Yes. I forget what exactly it said, but something about that file type not being supported by the system.
posted by ascetic at 7:55 AM on March 2, 2009

If a package tells you its already installed when you have uninstalled it, you may try looking in /Library/Receipts and removing the corresponding receipt.
posted by NucleophilicAttack at 8:01 AM on March 2, 2009

Response by poster: Following your advice, I just looked in there. There were a bunch of .pkg files but none were related to Adobe Products. =\
posted by ascetic at 8:03 AM on March 2, 2009

Best answer: Adobe uses their own custom installer, so nothing will be founf in Library/Receipts

This script from Adobe should help with the cleanup. This is the CS3 version.
posted by Cat Pie Hurts at 8:09 AM on March 2, 2009

Response by poster: CPH, you are my savior! That did the trick. Muchas gracias!
posted by ascetic at 8:21 AM on March 2, 2009

I see this happen with a lot of new installs. I don't know why it happens with some and not with others, but logging out and back in again fixes it.
posted by TruncatedTiller at 10:08 AM on March 2, 2009

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