I'm a web designer and a new client is interested in a CRM (Client Relationship Management). I've never used them (though have used plenty of CMSes). She's mentioned SalesForce and I've taken a scoop through their site. I'm wondering a) what other CRMs MeFites can recommend and b) if anyone has any first-hand experience with SalesForce itself and can offer any opinion. Thanks.
1) Are there any internet payment methods besides PayPal that are gaining market share? 2) Are you aware of any web services that handle the fulfilment side of selling intellectual property (e.g. download & payment collection)? If it makes any difference, I'm in Canada and server is Unix and in USA. Thanks!