I administer the publication sales website for the non-profit I work for, and probably one of the biggest customer service issues we encounter is users being confused by the registration and log-in process. I want to propose a better process, but am hampered by my personal unfamiliarity with web design, and the complication of having a different process for signing on for multiple user types. [more inside]
What am I and where should I go? [more inside]
I want to read web sites by flipping through a series of letter-size pages (like you do with PDFs), instead of scrolling one long page. Right now I'm just printing sites as PDFs and reading them in Acrobat, but is there a way to make the browser do it instead? [more inside]
I am designing a website for a set of museum exhibits. The curator designed the museum panels so two items are displayed on each panel and the viewer experiences them in each other's context. If we were making a book instead of a website, we would place these items on facing pages. What is the equivalent of facing pages in web layout? Can you think of websites that pair items so they are experienced together (i.e. without scrolling down)? [more inside]
Steering wheels are an odd invention: a round object that you rotate clockwise or anti-clockwise based on whether you want to move a car left or right. The rotating of a wheel doesn't really match up with what you are trying to accomplish (unless you're used to it). [more inside]
Recommendations for articles / books on library usability research in the past? [more inside]
I am now responsible for the content of several large websites. There is no CMS; I have to email updates to offshore contractors. The UX design is...not good. What workflow practices should I adopt to make the best of this situation? As a word person, not a visual designer, how can I equip myself with the necessary UX design and information architecture skills to nudge future versions of the websites towards actually meeting our users' needs? [more inside]
I'm trying to organize a user research project to be based on NYC and am finding it difficult to find a good facility/lab for this. Any suggestions or pointers to an online resource with a list? I saw a list on Greenbook but it was very short and only a few responded to me. [more inside]
I'm currently working on an app that does search in a limited domain (travel). The current interface is via a dialog textbox, where the user enters sentences or phrases as queries. While natural language offers lots of flexibility I'm realizing this kind of interface is inherently problematic. First, parsing the natural language can be tricky as there are many possibilities. Second, and probably more important, it's a blind interface. We have various types of data and functionality on how to search and present it. It becomes a kind of guessing game whether the user can form a search query that will hit our data and search capabilities. Unless they happen to hit pay dirt it becomes frustrating for the user. At the same time it feels like the user isn't seeing the best of what we can do for them. I'm sure I'm not the first to run into this. Do you have experience/ideas/research on how to improve/replace such an interface? Thanks
I just moved from Movable Type to a category-based Wordpress site and am now having redirect issues. Help me push my users to the right place!
I just moved from Movable Type to a category-based Wordpress site and am now having redirect issues. Help me push my users to the right place! [more inside]
Please recommend some blogs on current trends in web usability and user-centric design. [more inside]
Looking for statistics on how long visitors will spend looking for information on a website [more inside]
What's the best way to get some user interface design training? [more inside]
How to set up a simple usability test station? I'm thinking a laptop with the webcam recording the user's face + a screen recorder. Anything like this already out there? [more inside]
Cheap screencast app with simultaneous webcam and audio recording for OSX? A few more catches, too... [more inside]
Is it possible to record video from two sources simultaneously on a Mac and/or sync up the video somehow? [more inside]
The school I'm currently attending offers users of their website the option to 'Disable Rollover Menus' on some pages but not all. Why? [more inside]
I want to switch to windows by title on Windows. [more inside]
I frequently need to schedule phone calls across multiple international time zones. Can you recommend an online meeting planner or world clock with a pleasant Web 2.0-style interface? All the ones Google throws up have ugly design, clunky menus, pop-up ads, buggy java-based clocks and other olde-webbe annoyances. I use them every day and they drive me mad. Surely there's a modern alternative that's clean, fast and functional?
What other career fields can I explore? [more inside]
Every time I try to get a RDBMS for home use, I run into a problem that is so boring or annoying to deal with that I give up. [more inside]
Can anyone recommend a talented public speaker in the NYC/Boston/Philly/DC/NJ area who can talk to our audience (an NYC non-profit usability professionals' association) about usability, who would be available from March of 2011 onwards? I'm particularly interested in finding people who specialize in designing things like cockpit controls for aircraft, nuclear plant dashboards, radar systems for the military and/or meteorological systems, and the like. I'm a big fan of author and researcher Gary Klein and have asked for his help as well. I'd be grateful for any leads. Thank you.
Web Usability Filter: Acronyms. I'm looking for web standards (end-user impact and best implementation) for using phrases and their associated acronyms multiple times on a long page of content. [more inside]
What are the best ways to use crowdsource and get accurate feedback on a new startup idea? Trying to look beyond in person focus groups, two way mirrors, etc. Are there any success stories in the recent social media universe?
Where can I find benchmark reports and general best practices about company career websites? [more inside]
My Google-fu has failed me. Where can I buy very small, adhesive dots which I can stick to buttons/etc. to improve their usability? [more inside]
Looking for job experiences involving human factors or education that will help me decide which field of study to pursue.
Pre-Graduate School Question: I am interested in both human factors and education/education administration. Do you have a job related to either of these fields in some way? Can you provide a small window into this current or past job and help me decide which (if either) field to pursue? [more inside]
What are the best examples of B2B websites capable of converting visitors to customers? [more inside]
Is there a technical term for these problematic color combinations? [more inside]
I am interested in learning more about legitimate old-school marketing applied to the web, including how it relates to SEO, web analytics, usability testing, email campaigns, social media, etc. I'm looking for books and other resources to help me learn the basics of both technology and philosophy. [more inside]
Seeking suggestions for remote desktop services to assist an elderly computer user. [more inside]
Is there evidence that the average computer user is familiar with context menus? [more inside]
Can you help me find a recent blog post arguing that less detailed icons are better at representing broad concepts? [more inside]
Is it common for corporate websites to have targeted, orphan pages when no other capabilities exist?
Is it common (or even good practice) to use a corporate website to post targeted orphan pages because there isn't another solution? [more inside]
I'm looking for a non-interactive screencasting tool for use in my application. I'm doing some usability testing where I cannot be physically present on-site, and I want to record the sessions while my program is in use. Any ideas? [more inside]
Have you seen any clever ways that keyboard shortcuts have been exposed or suggested? [more inside]
Software for simple usability tests. [more inside]
Is there a gallery like cssmania.com for web applications? Not marketing websites, web application UIs similar to this list from Jakob Nielsen? [more inside]
What is the preferred order of comments in a blog? Oldest on top, or newest on top? [more inside]
Is now a good time to get into the online advertising business for an "interactive" agency? What's the forecast for this industry? [more inside]
I'd like to add captions to my YouTube videos and preferably not do it by hand. YouTube recommends this software but I have a Mac. Is there something free or cheap I can use? Any other tips? Thanks.
Form plus function, please. Recommend some blogs that you like for their successful combination of design plus usability. [more inside]
Arabic web design and website usability: what should be taken into account? [more inside]
I'm a jack-of-all-trades type of guy interested in getting into product design/usability/human factors. I'm somewhat convinced getting a degree in industrial engineering is a good start. Any other paths to consider before I commit to that? [more inside]
What are some good “think tank” exercises for my team to get them to brainstorm a bit on some new initiatives for our major retail website? [more inside]
ArchitectureFilter: What evidence supports the use of open plan offices, from a worker productivity perspective? [more inside]
Help me convince my company to put Human Factors Engineering (or User Centered Design) into their software CMMI process.
I am trying to educate and convince my company of the value of incorporating Human Factors Engineering (aka Human Systems Integration or User Experience) and User Centered Design into their software engineering processes and the software lifecycle. [more inside]
I have noticed that there seems to be a split between some banks/financial institutions who maintain complex security around their on-line account access and others who seem to have actively migrated towards a much simpler approach. Is there any evidence that the "simple" approach is either more or less secure than the "complex" one? [more inside]
I seem to have stopped form spammers from cluttering a business inbox. Have I set myself up for some more mysterious problem down the road? [more inside]
I'm looking for good examples of animated/interactive product user guides or instructions, preferably in Flash. [more inside]
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