331 posts tagged with troubleshooting.
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Smearing / differential movement display problems on my LED TV?

My LED TV has always had a couple of (probably related) strange display issues. I'd like to know what this problem(s) is called so I can figure out if it can be fixed (and to avoid getting it in the next TV I buy - I might just trash this one!). See details below. [more inside]
posted by Mechitar on Nov 27, 2016 - 8 answers

My laptop keyboard is slowly dying. Help?

I've been using a laptop for a little over four years now (started Win7, is currently Win10; problems persisted throughout) and it has the strangest issues that have popped up over the years, which each on their own is a cute quirk, but all together is gradually making my computer unusable. Help? [more inside]
posted by brecc on Oct 1, 2016 - 7 answers

"We've thrown a rod", "Is that serious?", "Yep."

I have a 1998 Subaru Legacy Outback. I have what I suspect is a significant engine problem. I have data. I have a parts car. I could use some advice. [more inside]
posted by iconomicon on Aug 7, 2016 - 11 answers

How To Troubleshoot Anything (but mostly IT)

I'm looking for books, websites, software, cheatsheets or even training pgrograms that focus on the troubleshooting process in general. This is for a small software support team, but I'm not looking for anything that specific necessarily. [more inside]
posted by Doleful Creature on Jul 29, 2016 - 15 answers

Canon Scanner Troubleshooting

I have purchased a new scanner to scan our photos and photo slides, but my computer doesn't recognize that it's hooked up. Help? [more inside]
posted by China Grover on Jun 4, 2016 - 4 answers

Fast as a speeding bullet, it's Super Windows Process! How to catch?

WindowsFilter: All of a sudden, a super fast "MS-DOS"-like process has emerged that begins and quickly ends on my Windows 10 desktop. It seems to be encountering an error of some kind, near as my speed-reading can detect. I have no idea what this process is, and it happens every 30 minutes or so. If I am in a fullscreen program, it kicks me out to the desktop, sometimes disrupting or occasionally crashing the program. How do I best diagnose and solve this problem? [more inside]
posted by Keter on Apr 13, 2016 - 8 answers

Can't hear anything on Google Hangouts

I'm using a new MacBook Air. Audio works fine on every other app, but when I try to use Hangouts I can not hear anything. Other side can hear me. I've gone through the troubleshooting checklist. I've shut down Skype. I've tried Chrome, Firefox, and Safari. I can pick up my phone and join the same call and hear just fine, so it's not a firewall issue. "Don't use Hangouts" is not an option as I have a weekly call with a bunch of partner and the call is via Hangouts. Any Mac experts have an idea of what else I can try?
posted by COD on Mar 31, 2016 - 17 answers

What should I do with this iMac?

I have a 27" iMac I bought at the beginning of 2013. It's a top of the line, 3tb hybrid drive, 16gb RAM. It has problems though that can't seem to be fixed. [more inside]
posted by bondcliff on Mar 24, 2016 - 4 answers

What is the specific process that is draining my iPhone's cellular data?

Since late October/early November, my iPhone 6s (128 GB Verizon, not jailbroken) has been ruthlessly leaking cellular data for no obvious reason. After many days of troubleshooting, I narrowed the culprit down to the infuriatingly unspecific "Documents & Data" category in the iOS 9 “Settings/Cellular/System Services” settings. How can I determine specifically what “documents” and/or “data” is causing the data leak? [more inside]
posted by melorama on Dec 30, 2015 - 13 answers

Why does my tablet keep turning off

I have this tablet case. I have an Asus transformer pad minus they keyboard base. The case works fine one way, but the tablet sleeps if it's rotated 180 degrees in the case. [more inside]
posted by platypus of the universe on Nov 1, 2015 - 2 answers

Time for a new wifi router?

After years of trouble-free operation, my 4 year old Linksys N750 wifi router has begun having problems, mainly that it drops the internet connection on the 2.4 G band (but not the 5 G band curiously enough). That is to say, the 2.4G Wifi connection isn't itself lost, just that the 2.4G channel loses its internet connectivity. It seems to happen mostly in the evenings. Since my phone and the Wii we watch Netflix through can only use 2.4G, this has become very annoying. [more inside]
posted by aught on Aug 25, 2015 - 14 answers

Why doesn't my computer reliably connect to the internet?

My wireless network seems to work for every device we have except our actual computer. Please help. [more inside]
posted by meggan on Jul 28, 2015 - 11 answers

What caused these wires inside our TV to turn into charcoal?

We just bought a Vizio E550VL LCD TV on Craigslist. We tested it before buying it, of course, and it worked fine; we brought it home and watched an episode of Game of Thrones on it, and it continued to work fine. The next morning when we turned it on, the screen brightness starting flickering badly, and a little while later the screen stopped turning on at all. When we opened it up we found this charred wiring (note blackened housing and brown spots on circuit board.) What should we do? [more inside]
posted by fermion on Jun 16, 2015 - 11 answers

It's a Red Letter Day In My Office

Suddenly, in the middle of a print job, the printer stopped printing. And then things got strange. Help? [more inside]
posted by China Grover on May 4, 2015 - 4 answers

My Android phone has deleted Google Play Services. How can I fix it?

I have a Moto G running Android 4.4.4 that has a bad habit of occasionally deleting an app without provocation. This is a small bother normally (I just re-download the app), but this time, it has deleted Google Play Services, which is necessary for all kinds of things. How do I fix it? [more inside]
posted by ocherdraco on Apr 30, 2015 - 19 answers

GRR Stupid Samsung monitor!!! Why can't I turn it on?!? Help please!

I have a Samsung SyncMaster B2430 flat screen monitor. I use it as an external monitor with an ASUS laptop. Right now I am not using it because I CAN'T TURN IT ON. [more inside]
posted by crazylegs on Apr 24, 2015 - 5 answers

Why is InfoPath Designer barfing?

I made a form in InfoPath 2013 that submits to a Sharepoint library. I can open and submit it both via SharePoint and via InfoPath Filler. However, when I try to open the template file in InfoPath Designer it barfs with "InfoPath cannot load the view. The view may have been modified to contain unsupported HTML such as frames." Halp. [more inside]
posted by telepanda on Feb 13, 2015 - 1 answer

Vimeo for technophobes?

I'm using an up-to-date 2-year-old MacBook Air and I just can't manage to get Vimeo videos to load. Can someone help me fix this by speaking to me as if I am your elderly aunt's even older senile neighbor? [more inside]
posted by BlahLaLa on Feb 4, 2015 - 15 answers

Help me diagnose my scooter problem

I have a piaggio FLY 125cc scooter (automatic transmission) that started having problems the other day. I'm keen on trying to fix it myself but not sure where to start. More inside [more inside]
posted by postergeist on Feb 2, 2015 - 9 answers

Recommendation for a computer systems/networking engineer in London?

Help me find someone we can call in to troubleshoot our network problems. [more inside]
posted by pipeski on Jan 13, 2015 - 2 answers

Android phone being picky with video files

I'm trying to e-mail a couple of .mp4 videos to my girlfriend's LG G3 Android phone. The first one worked fine, but both of my attempts of the second video are apparently an "unsupported file type." I encoded the videos myself from QuickTime .mov source videos using Avidemux, and I'm at a loss as to why one works but the others don't. (technical info inside) [more inside]
posted by clorox on Dec 19, 2014 - 5 answers

Troubleshooting Gmail

Gmail is suddenly sending lots of important messages into my spam folder. I've followed the rudimentary steps I have found in their help area, but perhaps you can help me better? [more inside]
posted by BlahLaLa on Oct 4, 2014 - 9 answers

Desktop PC powering down shortly after powering on -- what next?

My four year old home-assembled Windows desktop PC was working fine until a recent move. Now, when I turn it on, it seems to be booting as usual but then powers down about 15-45 seconds after powering on. What's the likely problem? What do I do next? [more inside]
posted by Perplexity on Sep 2, 2014 - 20 answers

No power to car stereo or starter

While installing a new car stereo in my 1999 Saturn SW2, I screwed something up, as I no longer get voltage to the orange "constant power" wire (well, sometimes a mere hundredth of a volt!) to my car stereo, and my engine won't crank either! Yet all of my other electronics (headlights, air conditioner, etc.) work fine. Is there a blown fuse preventing power from getting to the starter and the car stereo? If so, where might the fuse be? The fuses in the fuse box are all fine.
posted by Eiwalker on Jul 9, 2014 - 2 answers

Can I use these things as external monitors?

I now have two PC laptops that are in the state of "it sounds like it's working but the screen is dead." I tried the take out the battery, hold down the power button trick, and the reboot and hit the F4/5/8 key on both to no avail. The next step in troubleshooting always seems to be connecting it to an external monitor. [more inside]
posted by Calicatt on May 23, 2014 - 3 answers

Help me fix my Mac!

My Mac won't wake up after going to sleep -- what's going on? [more inside]
posted by queens86 on Apr 25, 2014 - 9 answers

Can you make my CPU stop beeping in the night?

I bought a new Dell XPS 8700 last fall. Lately, the damn thing seems to work like an alarm clock ALMOST every night around three or four am. I wake up to hear three rapid beeps over and over. This lasts for about a minute. This happens even when I shut it down. [more inside]
posted by Brodiggitty on Mar 24, 2014 - 37 answers

Help figuring out Note 2 battery drain - details inside

I'm having trouble isolating the issue causing my Note 2 battery to drain, and I think it's related to the screen usage somehow. Details inside. [more inside]
posted by hootenatty on Feb 4, 2014 - 7 answers

Why is my newly build computers internet not working?

So, I just finished building a new computer and have installed windows, all the driver CDs, etc. Then I went to connect it to the internet so I could install some anti-virus software, download the rest of the drivers, etc and no dice. I feel bad having to ask for help, since I'm a computer geek, but well, it is ethernet straight into a modem; normally I just plug it in and it works. [more inside]
posted by Canageek on Jan 30, 2014 - 12 answers

Need help diagnosing and fixing laptop

I have an HP G42 14" laptop that has been intermittently failing to boot or wake up from sleep. Well, I think that's the problem. It's hard to tell because all I get is a black screen. No error messages or anything. [more inside]
posted by Shohn on Jan 24, 2014 - 5 answers

why do these sites never load?

Some sites never load on my ubuntu laptop. e.g. meetup.com, arxiv.org. why?! [more inside]
posted by bleary on Jan 7, 2014 - 14 answers

I'm having trouble seeing photo previews in the backend of foto database

Hi, my company has an online photo database I normally login with Chrome to view. I can't see any of the image preview thumbnails today for some reason and it's making me crazy. I've tried some different things and I'm out of ideas. Maybe you can help? [more inside]
posted by rabu on Dec 6, 2013 - 6 answers

Why won't this NASA site load properly?

Last week, I started getting errors whenever I tried to access the NASA Technical Reports Server from Chrome. And after a few days of it working just fine in Safari, it started doing the damn thing in that browser as well. What's going on here? [more inside]
posted by Narrative Priorities on Dec 5, 2013 - 2 answers

Wifi Woe

Having wifi troubles, don't know why. Help! [more inside]
posted by xenization on Nov 25, 2013 - 7 answers

What's happening to my USB ports and how do I make it stop?

My computer's rear panel USB ports periodically stop working -- even after replacing the motherboard. I'm at the limits of my diagnostic abilities here. Has anyone ever seen anything like this? [more inside]
posted by teraflop on Sep 9, 2013 - 9 answers

TF2 Troubleshooting

Why isn't Team Fortress 2 starting? For the past day or two, whenever I try to open up TF2 on my Windows 8 computer, I get a message that simply says "failed to start game (unknown error)". This seems to be a somewhat common problem but I can't find any answers for why this is happening or how to fix it. So far I have tried re-installing TF2, deleting the "appcache" folder, and verifying the game cache in Steam. Other than that, I have no idea what to do. Any suggestions?
posted by rossination on Jul 18, 2013 - 8 answers

OSX Networking Problem -After an hour or so my net connection just stops

I have a bug with my networking on OSX Mountain Lion, Put simply after an indeterminate, randomish amount of time (from 30 minutes to 10 hours) my laptop will simply stop loading or fetching new websites. This happens both over wired and wireless networks - In both cases the connection will appear to still be connected,but loading a webpage will just hang on "sending request" and a traceroute to google.com which works fine beforehand, just fails (nothing in terminal after the command). I've struggled but can't find much indication at all about this bug on the internet - can anyone help me fix this problem? [more inside]
posted by Another Fine Product From The Nonsense Factory on Jun 20, 2013 - 23 answers

MS Word / Excel 2011 for Mac catalog merge mystery

I have a batch of mixed-format data including long-form text fields, hyperlinks, number and plain text in an Excel doc. I have assembled a Word catalog merge file intended to allow me to proof the data manually. There are 42 records. On merge, the output document results in what appears to be the correct number of pages and records. However, records 28-42 do not appear to place any data in the destination document. [more inside]
posted by mwhybark on Apr 15, 2013 - 1 answer

How to troubleshoot intermittent drops in my internet connection?

How to troubleshoot intermittent drops in my internet connection? [more inside]
posted by ManInSuit on Feb 22, 2013 - 16 answers

What's wrong with my Macbook Pro?

I have a 13" Macbook Pro that I bought in late 2010. Lately, it's been doing some odd things. Occasionally it makes a sound that I can only describe as an "electronic fart". Like a short buzz that lasts less than a second. The second thing is that sometimes parts of the screen go black. These things only happen once every few days. [more inside]
posted by ohmy on Feb 19, 2013 - 9 answers

PC Troubleshooting Help Please?

My son's PC, a dual boot Ubuntu / Win 7 box that I built myself about 3 years ago will not boot. It was working fine last night. When you power up the CPU fan runs for less than a second then shuts down and nothing else happens. The motherboard LED does stay lit, so there is some power getting to the board. Am I correct in guessing that replacing the power supply is my most likely route to a fix?
posted by COD on Jan 26, 2013 - 4 answers

iLapse won't let me export all my pictures. Now what?

So I did a time-lapse and set the frame rate way too high. Now it will only export around 700 pictures to the camera roll and I can't figure out how to get the rest. Every time I get the photos from camera roll to iPhoto, iLapse just starts from the beginning again. So I can get the first 700 just fine, but not the rest. This sucks. Please tell me there's a solution! [more inside]
posted by guster4lovers on Jan 14, 2013 - 5 answers

I need help with an office phone

Good Morning Hive! I'm having a little trouble setting up my office phone. Here's the info: [more inside]
posted by oviedo on Jan 10, 2013 - 5 answers

Network switch can't access internet behind router

Why can't devices on my new 8-port switch get internet access on my network? I’ve got a new wired network set up in my house and am fine tuning it, getting everything to connect to the internet… Main computer and xbox are working (connected directly to D-Link DGL4300 Wireless router), but the Tivo and anything plugged into the new switch-based jacks aren’t getting to the internet, though they see the network. [more inside]
posted by Pantengliopoli on Jan 2, 2013 - 28 answers

Android site and app login problems

Android Login problems. I can't login to either Flickr or Tumblr using my android phone. I can login in just fine on my laptop but on my phone I am unable to login via the apps or direct to the websites via the browser. Does anybody have any idea why that would be the case? [more inside]
posted by srboisvert on Dec 19, 2012 - 5 answers

Why does iPad stop sending video to AppleTV when it auto-locks?

Apple TV + iPad troubleshooting: Suddenly, my iPad has stopped sending video to my Apple TV when it is in "lock" mode (or sleep or standby mode or whatever it's called). As recently as two days ago, this did not happen. Does anyone know how to fix this? [more inside]
posted by crLLC on Nov 20, 2012 - 1 answer

So how worried should I be by these fumes.

I just bought a 2007 Hyundai Elantra. I'm having some issues with fumes. [more inside]
posted by Rubbstone on Oct 6, 2012 - 4 answers

Why is my broadband acting weirdly?

Why does my wireless router stop some devices from accessing the web every now and then. [more inside]
posted by xchmp on May 17, 2012 - 4 answers

Ubuntu & Firefox troubleshooting

Yesterday, my firefox install on ubuntu started misbehaving. The bookmarks toolbar only shows up if I remove it and and add it again. There are no URLs in Address bar and no URL display down where the status bar used to be. Several plugins have stopped working without being disabled. Sometimes tabs can't be closed. No session management and on and on. The problem seems to be some interaction of a ubuntu update and firefox not cooperating. After googling I have nothing and am at a complete loss for how to fix it. Where do people turn for support for ubuntu firefox problems that don't require them to be on either development team? [more inside]
posted by srboisvert on Apr 17, 2012 - 8 answers

How to fix grainy display in Windows 7?

Suddenly text and logos look very grainy on my Windows 7 computer. [more inside]
posted by Jeanne on Apr 12, 2012 - 3 answers

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