Will Apple be replacing my 2 yr old Macbook Pro with a totally new machine? [more inside]
posted by pianohands on Sep 11, 2009 - 11 answers

Please help me diagnose this PC issue. Long story inside. [more inside]
posted by owtytrof on Aug 22, 2009 - 7 answers

My company is looking at adding a "chat with tech support online" feature from our support website. I have dug around on the intertubes and found a lot of marketing material, but would like to know if any folks here have experience with implementing that kind of product and are willing to make recommendations.

Our Requirements are fairly simple: It has to be hosted on site (so no external providers), and has to integrate with IIS. Any suggestions?
posted by Lord Widebottom on Jul 20, 2009 - 6 answers

My laptop's been infected by something that is interfering with all the usual solutions. Please help! [more inside]
posted by Rhaomi on Jan 25, 2009 - 30 answers

VistaFilter: Since installing Service Pack 1, I have had multiple crashes, many of which generate the message "Host process for Windows services has stopped working," cause a BlueScreen error, and reboot. When I attempted to uninstall SP1, Stage 1 got to 98% and then I got the message "Service Pack did not uninstall. Reverting changes. Do not turn off your computer." This stayed up for about 30 minutes; after it rebooted itself, things appear to be OK (for now, anyway). HP Pavilion desktop dual-core system (model a6120n), 2GB memory, Vista Home Premium. [more inside]
posted by catlet on Oct 22, 2008 - 5 answers

Experiences with remote desktop software for help desk troubleshooting? [more inside]
posted by enfa on Mar 5, 2008 - 14 answers

I'm going to be visiting my in-laws this weekend, in part to treat their ailing computer, which sounds to be suffering from a myriad of malware. I want to make sure I have the complete set of tools I need. More details inside. [more inside]
posted by monju_bosatsu on Aug 20, 2004 - 9 answers