Will Apple be replacing my 2 yr old Macbook Pro with a totally new machine? [more inside]
posted by pianohands on Sep 11, 2009 - 11 answers

Three times this month: we lose dial tone. We call to complain. Their automated system runs an automated "line test," which fixes the problem. Is the excuse Verizon just gave me for why we this keeps happening plausible? [more inside]
posted by ook on Sep 2, 2009 - 10 answers

Please help me diagnose this PC issue. Long story inside. [more inside]
posted by owtytrof on Aug 22, 2009 - 7 answers

My company is looking at adding a "chat with tech support online" feature from our support website. I have dug around on the intertubes and found a lot of marketing material, but would like to know if any folks here have experience with implementing that kind of product and are willing to make recommendations.

Our Requirements are fairly simple: It has to be hosted on site (so no external providers), and has to integrate with IIS. Any suggestions?
posted by Lord Widebottom on Jul 20, 2009 - 6 answers

My laptop's been infected by something that is interfering with all the usual solutions. Please help! [more inside]
posted by Rhaomi on Jan 25, 2009 - 30 answers

Through a long series of circumstances, I need to reencode my entire .mp3 music collection. I would like to reencode them at the same bitrate, but am getting very strange results when I do. Please help! [more inside]
posted by WidgetAlley on Dec 15, 2008 - 10 answers

Does the Blackberry 8310 curve's browser have a maximum password length? [more inside]
posted by bofe on Dec 2, 2008 - 2 answers

Are there any remote help companies that I could earn residual income for by signing people up for their service? (not just disguised as a BS affiliate program) [more inside]
posted by schindyguy on Oct 30, 2008 - 1 answer

VistaFilter: Since installing Service Pack 1, I have had multiple crashes, many of which generate the message "Host process for Windows services has stopped working," cause a BlueScreen error, and reboot. When I attempted to uninstall SP1, Stage 1 got to 98% and then I got the message "Service Pack did not uninstall. Reverting changes. Do not turn off your computer." This stayed up for about 30 minutes; after it rebooted itself, things appear to be OK (for now, anyway). HP Pavilion desktop dual-core system (model a6120n), 2GB memory, Vista Home Premium. [more inside]
posted by catlet on Oct 22, 2008 - 5 answers

I am trying to figure out what do with my life after college for money and in general. I have a couple ideas like remote tech support and web development, please give me your wise advice (very long explanation) [more inside]
posted by schindyguy on Oct 10, 2008 - 13 answers

ParentTechSupportFilter: My father has a virus. *sigh* before I send him to Geek Squad, what else should I tell him to do that he hasn't done already? [more inside]
posted by micawber on Aug 15, 2008 - 15 answers

How can I get Apple to REALLY fix my computer? (Previously) [more inside]
posted by Xurando on Aug 10, 2008 - 8 answers

How to Run A Business Providing Freelance Home Tech Support? [more inside]
posted by kandinski on Jul 25, 2008 - 15 answers

Is there a good ticket/support/bug management system that builds a queue out of incoming emails? [more inside]
posted by c:\awesome on Jul 3, 2008 - 16 answers

I can fix my sister's iMac, but she doesn't want me to. Do I go behind her back and get it running again? [more inside]
posted by hellojed on Jun 30, 2008 - 28 answers

Please help with slogan ideas for my technical support team. [more inside]
posted by waraw on May 29, 2008 - 16 answers

Help my buy a new laptop battery! [more inside]
posted by kingjoeshmoe on May 10, 2008 - 7 answers

Experiences with remote desktop software for help desk troubleshooting? [more inside]
posted by enfa on Mar 5, 2008 - 14 answers

Can anyone help me with installing older Bioware games (BG2, NWN and expansions) on a new Mac Powerbook? [more inside]
posted by jeff-o-matic on Feb 5, 2008 - 8 answers

How can I give a company a lot of bad publicity? I am a bitter customer who wants other people to reconsider before buying from HP. [more inside]
posted by scission on Jan 29, 2008 - 14 answers

My browsers frequently try to load the wrong page. They invent web addresses based on other open pages. What's happening? I don't think it's spyware. [more inside]
posted by Yogurt on Nov 20, 2007 - 13 answers

Why did Greasemonkey stop working? [more inside]
posted by SansPoint on Nov 7, 2007 - 3 answers

What are the core tech support skills needed to work in a school district and how can I improve those skills this weekend? [more inside]
posted by fenriq on Oct 27, 2007 - 5 answers

[Ohgodno!Filter] My iBook G4 has for months been making a weird sound when I move it, but today something in the vicinity of the hard-drive has started to make a sharp rhythmic whine/scrape when the laptop is tilted. Is there any hope other than bringing it into the shop? [more inside]
posted by Marquis on Oct 22, 2007 - 15 answers

Unable to view preview pictures on webpages [more inside]
posted by slowtree on Jun 21, 2007 - 3 answers

Yahoo user IDs make me enraged. Help before I lose my shit! [more inside]
posted by serazin on Jun 6, 2007 - 14 answers

What's it like to have a short range traveling job? [more inside]
posted by gnomeloaf on May 22, 2007 - 10 answers

Why can't I get to Metafilter any more? [more inside]
posted by Eddie Mars on May 4, 2007 - 20 answers

I need advice on purchasing a laptop from a company other than Dell. Price is not and option, and I have two criteria: 1) Windows XP pre-installed, and 2) Telephone and email technical support that are competent in product information, and are technically savvy. [more inside]
posted by voxpop on Apr 6, 2007 - 24 answers

AcronymFilter: SATA RAID on PCI. I had one, now it's broken. [more inside]
posted by notsnot on Mar 21, 2007 - 11 answers

Why am I the only person not allowed to see this particular page? My computer refuses to load it more than a third of the way. [more inside]
posted by Famous on Feb 27, 2007 - 11 answers

Why does my monitor randomly give out on me? Furthermore, why does it say "NO VIDEO INPUT" when I turn it on after starting my computer up? [more inside]
posted by champthom on Jan 12, 2007 - 2 answers

My Mac Mini shut off when the powerstrip got unplugged. Now when I power it on it loads up the "Bluetooth Setup Assistant" and keeps searching for bluetooth mice - which I don't have any. The Dock is gone and the top white menu bar is only partially painted. [more inside]
posted by ao4047 on Dec 28, 2006 - 15 answers

IdiotFilter, Windows XP. I was trying to make it stop telling me, every single day, that my password was about to expire and would I like to change it. [more inside]
posted by scratch on Dec 19, 2006 - 11 answers

Windows XP, Celeron 700, 384ish meg RAM, brand new Seagate 7200 400gig drive. at some point in the recent past, my pc developed a habit of spontaneously rebooting if i rapidly scroll through a folder with a large number of images in it before windows has had a chance to render all of the thumbnails. [more inside]
posted by radiosilents on Dec 3, 2006 - 5 answers

Looking for a computer / networking person in the San Fernando Valley to help my parents out from time to time. [more inside]
posted by rbs on Sep 27, 2006 - 4 answers

All the audible.com audiobooks vanished from my iTunes library, and iTunes won't let me re-import them. [more inside]
posted by grumblebee on Sep 17, 2006 - 17 answers

I've started a new job doing tech support for an ISP and have quite a lot of downtime between calls. What can I do on the internet that will make me smarter and/or better at my job? [more inside]
posted by speranza on Sep 4, 2006 - 7 answers

How can I remotely access my clients' PCs for tech support and troubleshooting? [more inside]
posted by cebailey on Aug 31, 2006 - 13 answers

Windows XP Registry - What tools can be used to analyse ntuser.dat hives? [more inside]
posted by Leud on Aug 31, 2006 - 4 answers

TechSupportFilter: having problems with an ata harddrive [more inside]
posted by willmillar on Aug 23, 2006 - 9 answers

3rd gen 20 gig iPod on the fritz. Seemingly a software problem. All you appletastic MeFites, I invite you inside. [more inside]
posted by viachicago on Jul 24, 2006 - 7 answers

Help me get Windows XP Pro on my HP dv8000 laptop. It has something to do with SATA, I can't figure it out -- tech support is not helpful. [more inside]
posted by geoff. on Jul 11, 2006 - 3 answers

How hard is it to do a manual registry cleaning and is it worth paying HP $45 to help me? [more inside]
posted by amethysts on Jun 27, 2006 - 5 answers

Yet another tech support question: Help me get my router to play nice! [more inside]
posted by kingjoeshmoe on Jun 13, 2006 - 7 answers

Is there a good piece of software (either for WindowsXP, or web based) specifically used for tracking customers, invoices, and jobs for someone doing freelance computer tech support? [more inside]
posted by nitsuj on Apr 26, 2006 - 7 answers

iPod issue for a friend. [more inside]
posted by crunchland on Mar 20, 2006 - 7 answers

I'm trying to help someone fix her computer. She rebooted when her system got bogged down, and then when restarting, somehow logged into an account called Sarah.SARAH instead of just Sarah. [more inside]
posted by voidcontext on Feb 25, 2006 - 25 answers

Elite Tech Support Needed. Where does what's left of this plugin live? This one is elusive.... [more inside]
posted by tiamat on Feb 22, 2006 - 6 answers

Does Comcast hate World of Warcraft? [more inside]
posted by dagnyscott on Jan 3, 2006 - 10 answers