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I would like to create an online troubleshooting "tree" in which users needing tech support get directed to different pages with further suggestions and questions depending on their answers to earlier questions, similar to (but hopefully more useful than) the Microsoft Windows troubleshooter. If they are unable to resolve the problem themselves, I would like to be sent an email or for a ticket or spreadsheet row to be created with the answers they provided. [more inside]
posted by espertus on Feb 25, 2012 - 9 answers

My IT Help Desk is stumped - can you help me? My computer is making what I can only describe as a hardware beep that I can't turn off. Muting Windows and disabling all system sounds doesn't work. Yet the beep only happens when I do certain things with the software - at first, it was only when trying to save a document into my virtual system in Word, but recently it's every time an email arrives in Outlook, which is just awful. This didn't used to happen, but once, many months ago, I accidentally pressed a random combination of keys and it started. I have no idea how to turn it off - and neither do the IT people. System details inside. [more inside]
posted by Dasein on Feb 17, 2012 - 10 answers

I am interested in working for Apple as an AppleCare At-Home Advisor. Although the position works from home, the job description states that you must live within 100 miles of certain US cities (e.g. SLC, Columbus) Do they ever hire anyone outside those cities? Any other ideas for jobs supporting Apple products from home? If it matters, I'm in Pittsburgh, and I'm not a student.
posted by skidoom on Feb 13, 2012 - 1 answer

Should my Mom let a tech support guy access her computer remotely? [more inside]
posted by teragram on Dec 20, 2011 - 10 answers

My WordPress site got hacked. Who can I pay to fix it? [more inside]
posted by eugenen on Dec 15, 2011 - 3 answers

Does anyone have simple paper-based technical support ticket they could share? I've become the default tech support person and the interruptions are making it difficult to get my own work done. A Word or Excel document I could edit would be great. [more inside]
posted by fishpatrol on Dec 2, 2011 - 7 answers

My iPhone is suddenly working five times as fast. Great! How can I keep it from slowing down again? [more inside]
posted by theodolite on Sep 27, 2011 - 8 answers

A family member struggles with computer skills, but is self-employed and uses email frequently for his work. He has a Mac and a paid Google Apps account. Can you recommend a trustworthy person or service based in LA (or advice on finding one) he could hire to help him with managing his Mac, Google Apps, and other basic computer needs?
posted by Meg_Murry on Aug 21, 2011 - 11 answers

Is my (partner's) laptop display kaput? It alternates between a blank screen (although the backlight is on) and strange wavy pink-green effects. The system outputs to an external monitor, and I've updated the bios and display drivers. I have also taken off and apart the screen to check the cable connections, with no change. What's happened? Motherboard? Display? Cable? Specs inside. [more inside]
posted by Wulfhere on Jun 10, 2011 - 3 answers

Who in the Dallas, TX area (deliberately vague; I'm willing to drive) can repair my broken laptop AND answer my questions about it, especially how it got that way? Even just "this guy I know" would be perfectly fine; I've learned my lesson about the big-name places. [more inside]
posted by jinjo on May 18, 2011 - 1 answer

It's all gone dark here....My Acer Aspire One AOD150 is just out of warranty and the screen will not wake up from sleep. I'm out of tricks and wondering if it's just time to buy a new lappy. [more inside]
posted by teleri025 on Apr 11, 2011 - 6 answers

Wondering if I am definitely dealing with a bad system board or if there is any other possibility. (more inside) [more inside]
posted by Raichle on Mar 9, 2011 - 5 answers

PlayStation3 has stopped playing with Netflix. I have done the fixes I found on internet and set a help request to Playstation. However, if y'all have the solution, it would saving me waiting for Playstation to get back to me. [more inside]
posted by crush-onastick on Feb 19, 2011 - 4 answers

I have a small but growing IT tech-support firm. We need a cost-effective way to track client contacts, technician time, and the work performed for clients. [more inside]
posted by BigLankyBastard on Jan 14, 2011 - 13 answers

How can I make it clear to users what pieces of a database I've changed so that they don't assume everything going forward that is wrong with it is because I've 'done something'? [more inside]
posted by anonymous on Jan 12, 2011 - 16 answers

eBay's support system is driving me nuts, and now my account has been suspended for something that is completely not my fault. Is there a more direct line to eBay I can try to complain? [more inside]
posted by divabat on Dec 8, 2010 - 15 answers

Why is gmail sending me calendar invites to strangers' pet grooming appointments? [more inside]
posted by jessamyn on Oct 28, 2010 - 23 answers

Internet Explorer 8. It's got the ability to delete individual items in address bar history by clicking little icons in the history list. I want it to stop. [more inside]
posted by disclaimer on Oct 26, 2010 - 2 answers

Help me identify the magical usb device that keeps disconnecting from my PC... [more inside]
posted by sodium lights the horizon on Oct 11, 2010 - 5 answers

How do I get my browser(s) to stop back tracking? When I use both Firefox and Chrome on my office computer, the browser will automatically flip back to the previous page (as if I hit the "back" button) after about 30 seconds. It will actually keep doing it until it gets back to the first page I opened in the browser. It doesn't happen with all web pages (Gmail and Metafilter seem fine), but it's particularly a problem with media sites (e.g. local newspapers, the Atlantic, Good Magazine). I mostly get around it by holding 'ctrl' when I click a link so it opens in a new tab and can't back track. But it's a pain in the butt. Is there a way to stop this?
posted by dry white toast on Jul 30, 2010 - 15 answers

GoDaddy just employed some Jedi mind tricks to con me into a $150 Paypal charge. How do I recoup this money? [more inside]
posted by gacxllr9 on Jul 6, 2010 - 20 answers

When trying to boot my computer, I am getting a Grub Error 21. I have tried several methods to fix and none of them have worked. I am at wits end. [more inside]
posted by hellojed on Jun 23, 2010 - 21 answers

Weird internet blockage—problem resolved, but mystery remains. Macintosh and Time Warner cable internet inside… [more inside]
posted by klangklangston on May 13, 2010 - 3 answers

Please explain to me exactly what is going wrong with my laptop, why doing a particular thing fixes it, and what I need to do to keep it from continually happening, or getting worse. [more inside]
posted by Mizu on May 4, 2010 - 10 answers

Can you help my mom? She's locked herself out of her msn.com email account. [more inside]
posted by anastasiav on Mar 26, 2010 - 6 answers

How to get Dell to follow through with their warranty promises, when they insist the problem is "software related"? PS They installed the problematic software. [more inside]
posted by BusyBusyBusy on Mar 19, 2010 - 15 answers

How do I set a new default alarm sound on my Verizon Blitz phone? [more inside]
posted by EtzHadaat on Mar 3, 2010 - 0 answers

Help me re-find the most helpful tech website ever. It all started with a search for how to remove GoogleToolbarNotifier Task Manager process list... [more inside]
posted by undercoverhuwaaah on Feb 25, 2010 - 8 answers

How can I help those less-technically inclined to think more abstractly about using a computer? Also, what's the best way to introduce smarter behaviors to avoid problems down the road and encourage them to learn and explore on their own? [more inside]
posted by cgomez on Feb 24, 2010 - 28 answers

Manhattan tech support places who will work on a netbook running ubuntu? [more inside]
posted by anonymous on Feb 24, 2010 - 8 answers

When did you have a great interaction with technical support, and what did the technician do to make the experience better? In-person encounters preferred, but call-ins also welcomed. [more inside]
posted by d. z. wang on Dec 25, 2009 - 23 answers

Will Apple be replacing my 2 yr old Macbook Pro with a totally new machine? [more inside]
posted by pianohands on Sep 11, 2009 - 11 answers

Three times this month: we lose dial tone. We call to complain. Their automated system runs an automated "line test," which fixes the problem. Is the excuse Verizon just gave me for why we this keeps happening plausible? [more inside]
posted by ook on Sep 2, 2009 - 10 answers

Please help me diagnose this PC issue. Long story inside. [more inside]
posted by owtytrof on Aug 22, 2009 - 7 answers

My company is looking at adding a "chat with tech support online" feature from our support website. I have dug around on the intertubes and found a lot of marketing material, but would like to know if any folks here have experience with implementing that kind of product and are willing to make recommendations.

Our Requirements are fairly simple: It has to be hosted on site (so no external providers), and has to integrate with IIS. Any suggestions?
posted by Lord Widebottom on Jul 20, 2009 - 6 answers

My laptop's been infected by something that is interfering with all the usual solutions. Please help! [more inside]
posted by Rhaomi on Jan 25, 2009 - 30 answers

Through a long series of circumstances, I need to reencode my entire .mp3 music collection. I would like to reencode them at the same bitrate, but am getting very strange results when I do. Please help! [more inside]
posted by WidgetAlley on Dec 15, 2008 - 10 answers

Does the Blackberry 8310 curve's browser have a maximum password length? [more inside]
posted by bofe on Dec 2, 2008 - 2 answers

Are there any remote help companies that I could earn residual income for by signing people up for their service? (not just disguised as a BS affiliate program) [more inside]
posted by schindyguy on Oct 30, 2008 - 1 answer

VistaFilter: Since installing Service Pack 1, I have had multiple crashes, many of which generate the message "Host process for Windows services has stopped working," cause a BlueScreen error, and reboot. When I attempted to uninstall SP1, Stage 1 got to 98% and then I got the message "Service Pack did not uninstall. Reverting changes. Do not turn off your computer." This stayed up for about 30 minutes; after it rebooted itself, things appear to be OK (for now, anyway). HP Pavilion desktop dual-core system (model a6120n), 2GB memory, Vista Home Premium. [more inside]
posted by catlet on Oct 22, 2008 - 5 answers

I am trying to figure out what do with my life after college for money and in general. I have a couple ideas like remote tech support and web development, please give me your wise advice (very long explanation) [more inside]
posted by schindyguy on Oct 10, 2008 - 13 answers

ParentTechSupportFilter: My father has a virus. *sigh* before I send him to Geek Squad, what else should I tell him to do that he hasn't done already? [more inside]
posted by micawber on Aug 15, 2008 - 15 answers

How can I get Apple to REALLY fix my computer? (Previously) [more inside]
posted by Xurando on Aug 10, 2008 - 8 answers

How to Run A Business Providing Freelance Home Tech Support? [more inside]
posted by kandinski on Jul 25, 2008 - 15 answers

Is there a good ticket/support/bug management system that builds a queue out of incoming emails? [more inside]
posted by c:\awesome on Jul 3, 2008 - 16 answers

I can fix my sister's iMac, but she doesn't want me to. Do I go behind her back and get it running again? [more inside]
posted by hellojed on Jun 30, 2008 - 28 answers

Please help with slogan ideas for my technical support team. [more inside]
posted by waraw on May 29, 2008 - 16 answers

Help my buy a new laptop battery! [more inside]
posted by kingjoeshmoe on May 10, 2008 - 7 answers

Experiences with remote desktop software for help desk troubleshooting? [more inside]
posted by enfa on Mar 5, 2008 - 14 answers

Can anyone help me with installing older Bioware games (BG2, NWN and expansions) on a new Mac Powerbook? [more inside]
posted by jeff-o-matic on Feb 5, 2008 - 8 answers

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