I need to brush up on and refresh my memory of various topics in the area of IT technical support for an interview. Can you help? [more inside]
posted by karizma on May 19, 2011 - 5 answers

My HP Pavillion dv4000 is not allowing me to log into the computer. It did this once before saying i lost my password and i had to have my ex do some trickery and it was fine. Now it is doing it all over again. This time I did not have a password..it has just locked me out completely. [more inside]
posted by eve28 on Jun 17, 2007 - 9 answers

Where can I find the best, proven basic ICT/Internet literacy workshops? Where can I find the best, proven models for providing limited technical support over the phone and via email? [more inside]
posted by By The Grace of God on Oct 5, 2006 - 1 answer

I have a complex shareware program and would like to provide online help -- less complicated than a "knowledgebase" but better organized than a rambling FAQ. Have you all seen any ubercool online support pages? Where? [more inside]
posted by rolypolyman on Jun 4, 2005 - 4 answers