How to get Dell to follow through with their warranty promises, when they insist the problem is "software related"? PS They installed the problematic software. [more inside]
Is there a good ticket/support/bug management system that builds a queue out of incoming emails? [more inside]
What are the core tech support skills needed to work in a school district and how can I improve those skills this weekend? [more inside]
[Ohgodno!Filter] My iBook G4 has for months been making a weird sound when I move it, but today something in the vicinity of the hard-drive has started to make a sharp rhythmic whine/scrape when the laptop is tilted. Is there any hope other than bringing it into the shop? [more inside]
YahooMail problems. I signed up for the 2gb yahoomail account, but very often it treats me as if I am still a regular free user and shows me I am 600% over the limit. During that time, all email sent to me gets bounced back to the sender. I've tried to find a yahoo status page (like this one for ebay) to see what is up. Is anyone having these problems? Is there a Yahoo Status page?
Whenever I right-click in a folder window, Windows Explorer hangs for about 30 seconds. Same thing if I select a file and hit the delete key. The right-click keyboard key: same thing. Eventually, I do get my right-click menu and can use it, but the lag is making me insane. I've done my Google homework and there's [more inside]. [more inside]