6 posts tagged with support and techsupport.
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Warranty hacks -- How to get them to do what we paid them to do?

How to get Dell to follow through with their warranty promises, when they insist the problem is "software related"? PS They installed the problematic software. [more inside]
posted by BusyBusyBusy on Mar 19, 2010 - 15 answers

Ticket system that runs off emails

Is there a good ticket/support/bug management system that builds a queue out of incoming emails? [more inside]
posted by c:\awesome on Jul 3, 2008 - 16 answers

Help me add to my tech support skills.

What are the core tech support skills needed to work in a school district and how can I improve those skills this weekend? [more inside]
posted by fenriq on Oct 27, 2007 - 5 answers

Repairing a whining iBook?

[Ohgodno!Filter] My iBook G4 has for months been making a weird sound when I move it, but today something in the vicinity of the hard-drive has started to make a sharp rhythmic whine/scrape when the laptop is tilted. Is there any hope other than bringing it into the shop? [more inside]
posted by Marquis on Oct 22, 2007 - 15 answers

Yahoo Mail doesn't acknowledge that I'm a premium user.

YahooMail problems. I signed up for the 2gb yahoomail account, but very often it treats me as if I am still a regular free user and shows me I am 600% over the limit. During that time, all email sent to me gets bounced back to the sender. I've tried to find a yahoo status page (like this one for ebay) to see what is up. Is anyone having these problems? Is there a Yahoo Status page?
posted by quibx on Jul 19, 2004 - 0 answers

Right click freeze up, what is happening

Whenever I right-click in a folder window, Windows Explorer hangs for about 30 seconds. Same thing if I select a file and hit the delete key. The right-click keyboard key: same thing. Eventually, I do get my right-click menu and can use it, but the lag is making me insane. I've done my Google homework and there's [more inside]. [more inside]
posted by scarabic on Jan 7, 2004 - 14 answers

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