I have no idea what to charge to be "on call" for a year, just in CASE a computer has a problem. [more inside]
posted by CommonSense on Aug 4, 2009 - 22 answers

I found a job posting from a Mac software developer for a support/QA guru that pretty much sums up exactly what I want in a job right now. However, circumstances are not right for this particular position. How can I still do this as a job? [more inside]
posted by anonymous on Jul 7, 2009 - 1 answer

Mac OS X / Microsoft Office 2004 (Excel) crash and failed file recovery has left excel in an endless loop of restore and crash. Can anyone help me to find and delete the (unwanted) auto-saved excel sheet that is causing this problem? [more inside]
posted by urban greeting on Dec 4, 2008 - 3 answers

What are the core tech support skills needed to work in a school district and how can I improve those skills this weekend? [more inside]
posted by fenriq on Oct 27, 2007 - 5 answers

I have to support my Dad with his new computer, and I can't do that just by phone or by driving over there every time he has a problem. Is Apple Desktop Remote a viable solution to help with this? [more inside]
posted by mikel on Apr 2, 2006 - 14 answers