We've got a mac running OS 10.9.5, with a wireless keyboard. Every time we hit the n key OR the command key, it acts as if we've hit command-n. There is not a shortcut set up, I've already checked the system preferences. This behavior happens in every application. What on earth is going on?
The support warranty for my ipad 1.0 has expired. I need support but $30 is not reasonable. Where can I get great support for my ipad which is stalling in the same place every time I update it? [more inside]
How can I find my Macbook's serial number without the Macbook? [more inside]
I have no idea what to charge to be "on call" for a year, just in CASE a computer has a problem. [more inside]
I found a job posting from a Mac software developer for a support/QA guru that pretty much sums up exactly what I want in a job right now. However, circumstances are not right for this particular position. How can I still do this as a job? [more inside]
Mac OS X / Microsoft Office 2004 (Excel) crash and failed file recovery has left excel in an endless loop of restore and crash. Can anyone help me to find and delete the (unwanted) auto-saved excel sheet that is causing this problem? [more inside]
What are the core tech support skills needed to work in a school district and how can I improve those skills this weekend? [more inside]
I have to support my Dad with his new computer, and I can't do that just by phone or by driving over there every time he has a problem. Is Apple Desktop Remote a viable solution to help with this? [more inside]