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6 posts tagged with support and email. (View popular tags)
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Collaborative Inbox, Email Ticketing Tracking

I'm helping a non-profit organization that gets dozens of inquiries a day distribute the workload among a number of volunteers (around 70). I wanted to use Google's Collaborative Inbox for this, as it allows multiple users to respond from the same email address, mark message status (complete, requires response, does not require response), and assign messages to a particular user. The crucial feature it lacks is automatic assignment to particular support volunteers based on keywords or email address received from (e.g. support+metalworkers@union.org goes into the same inbox as all the others, but is auto-assigned to the volunteer who specializes in metalworkers). What alternatives to Google Groups are there for this scenario? Free options are ideal, but we have a budget in the tens of dollars a month if required.
posted by wobdev on Jun 26, 2014 - 2 answers

Changed ISP unable to send email with e-mail account of old ISP

I have a friend who has become totally reliant on an e-mail account, which was provided by an internet service provider which she has just left to go to a new ISP. She uses Outlook 2003 as her e-mail client program. Unfortunately, she is now finding that after moving to this new ISP that although she can receive e-mails absolutely fine, she cannot send e-mails. [more inside]
posted by conrad101 on Feb 7, 2013 - 16 answers

Since it's a tech support question about Google, you can just post it anywhere and they'll find it, right?

I deleted 267,000 messages from my gmail account and now, when I log in, I see a Temporary Error (500) / Numeric Code 93 message. Emails sent to me are bouncing. It's been five days. [more inside]
posted by ph00dz on Aug 19, 2009 - 14 answers

Outlook Express ate some of my mail... why, and why only some of it?

Outlook Express (Win XP) deleted some of my inbox... a few months worth of mail. Not your standard "lost my whole folder" corrupted-file type of problem, I'm suddenly missing the last 4 months of mail. Desperate! [more inside]
posted by cloudscratcher on Oct 17, 2007 - 9 answers

Network tech support brain-twister

Riddle me this: there are two Windows XP computers (desktop and laptop) on the same Internet connection, behind the same router, connecting wirelessly to it. The laptop often (but not every time) takes a really long time (30 seconds+) to send email and connect to certain websites. The desktop never has this problem. What's going on? [more inside]
posted by frenetic on Feb 10, 2006 - 10 answers

Providing customer support via email

Email ticketing and CRM - out of about a billion solutions, which one's right for me? [more inside]
posted by Leon on May 8, 2005 - 8 answers

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