How to get Dell to follow through with their warranty promises, when they insist the problem is "software related"? PS They installed the problematic software. [more inside]
posted by BusyBusyBusy on Mar 19, 2010 - 15 answers

Succour for Aged Computers Filter: I've got an old computer that is having two problems. 1) When it boots up, it always asks to go into safemode. This is an old problem. 2) when it boots up, I can use the kb to select safemode (or not) or make selections in the bios, but when XP loads up, mouse and kb aren't working! [more inside]
posted by By The Grace of God on Jul 19, 2007 - 7 answers

Please help recommend a solid, mid-range laptop for a friend with excellent tech support options and good longevity. [more inside]
posted by hamster on Aug 15, 2006 - 26 answers

I know what's wrong with my Dell computer - I need to repair reinstall. But of course, Dells don't come with a Windows install disc, so I'm waiting for them to send me one [two weeks and counting...], but the tech support rep is contradicting himself and I don't know what to do. [more inside]
posted by Chorus on May 26, 2006 - 26 answers