I have a friend who has become totally reliant on an e-mail account, which was provided by an internet service provider which she has just left to go to a new ISP. She uses Outlook 2003 as her e-mail client program. Unfortunately, she is now finding that after moving to this new ISP that although she can receive e-mails absolutely fine, she cannot send e-mails. [more inside]
posted by conrad101 on Feb 7, 2013 - 16 answers

I need to brush up on and refresh my memory of various topics in the area of IT technical support for an interview. Can you help? [more inside]
posted by karizma on May 19, 2011 - 5 answers

Windows training and support, how do I record windows to show other people what I did while in windows? (free or cheap preferred!) I want to be able to do training demos AND have users show me how they caused a bug to surface. (two different applications, same idea -- more below) [more inside]
posted by santogold on Sep 10, 2010 - 6 answers

I'm clueless. I have an ADSL modem and two computers. Despite having both a USB and Ethernet connection, only one works at a time. Help! [more inside]
posted by csjc on Jul 10, 2010 - 9 answers

Can you recommend a good computer maintenance/support company in London that can give my parents' probably ~decade-old Windows PC a thorough checkup - clean out any malware, unnecessary toolbars and startup items that are slowing their computer down - for a reasonable price? (Around how much would it cost?) [more inside]
posted by catchingsignals on May 17, 2010 - 8 answers

How to get Dell to follow through with their warranty promises, when they insist the problem is "software related"? PS They installed the problematic software. [more inside]
posted by BusyBusyBusy on Mar 19, 2010 - 15 answers

I'm looking for a reputable computer repair shop in the Phoenix, AZ area. I lent my Compaq laptop (running vista) out to a friend and now it's totally owned by virii, and I don't have the time, patience, wherewithal to fix this level of problem. Is there a good, independent (not Best Buy) place in town to get this looked at and potentially fixed for a reasonable price? Again, I'm not interested in fixing it myself, I'd rather pay someone else to be frustrated for me.
posted by chlorus on Jan 25, 2010 - 10 answers

The number five suddendly won't work on my laptop, can I program a key combination to paste it whenever I need it? [more inside]
posted by BobsterLobster on Mar 10, 2008 - 12 answers

MS Excel Problem: CAN ANYONE PLEASE HELP? I am a very average PC user having unable to open spreadsheets. I borrowed a copy of MS Office Professional from a friend, but it did not install Excel properly. I no longer have access to those installation CDs. Whenever I try to open a spreadsheet, it prompts me for the CD's. So I bought Excel 97, installed it fine, but still when I try o open a spreadsheet it automatically tries to open it with the XP Professional version... How so I get around this to just use the Excel 97 version now on my computer??
posted by writingjulie on Oct 29, 2007 - 9 answers

Succour for Aged Computers Filter: I've got an old computer that is having two problems. 1) When it boots up, it always asks to go into safemode. This is an old problem. 2) when it boots up, I can use the kb to select safemode (or not) or make selections in the bios, but when XP loads up, mouse and kb aren't working! [more inside]
posted by By The Grace of God on Jul 19, 2007 - 7 answers

What should I install on my sister's computer when we meet up for an hour or so; in two categories free and not-so-free [more inside]
posted by trashcan on Jul 16, 2007 - 19 answers

Looking for a quality computer store in Brisbane, Australia that can provide a customized computer and great support. Difficulty: Currently living in Seattle. [more inside]
posted by mikw on Jun 12, 2007 - 4 answers

Why is my computer suddenly grumpy, slow, and generally uncooperative? [more inside]
posted by chefscotticus on Sep 6, 2006 - 14 answers

Please help recommend a solid, mid-range laptop for a friend with excellent tech support options and good longevity. [more inside]
posted by hamster on Aug 15, 2006 - 26 answers

Riddle me this: there are two Windows XP computers (desktop and laptop) on the same Internet connection, behind the same router, connecting wirelessly to it. The laptop often (but not every time) takes a really long time (30 seconds+) to send email and connect to certain websites. The desktop never has this problem. What's going on? [more inside]
posted by frenetic on Feb 10, 2006 - 10 answers

Alienware laptop: I need/want to see the temperature that my laptop is running at. Recently it seems to be hotter than usual. Does anyone know stats for Alienware laptops? (board details, etc...?) Or of applications/hardware that monitors this sort of thing?
posted by nosophoros on Feb 5, 2006 - 6 answers

Can anyone suggest some good php/mysql ticketing systems to review? 'Tis for tech support tickets. Thanks.
posted by pissfactory on Jul 27, 2005 - 16 answers

Computer fixing frustrations - what to do when you've replaced (pretty much) every part and the problem continues? (more inside) [more inside]
posted by Mossy on Sep 15, 2004 - 9 answers