I have no idea what to charge to be "on call" for a year, just in CASE a computer has a problem. [more inside]
posted by CommonSense on Aug 4, 2009 - 22 answers

[Ohgodno!Filter] My iBook G4 has for months been making a weird sound when I move it, but today something in the vicinity of the hard-drive has started to make a sharp rhythmic whine/scrape when the laptop is tilted. Is there any hope other than bringing it into the shop? [more inside]
posted by Marquis on Oct 22, 2007 - 15 answers

I have to support my Dad with his new computer, and I can't do that just by phone or by driving over there every time he has a problem. Is Apple Desktop Remote a viable solution to help with this? [more inside]
posted by mikel on Apr 2, 2006 - 14 answers

Apple thinks I've registered an iPod. I haven't. Do I bother correcting them? If so, how? [more inside]
posted by electric_counterpoint on Dec 22, 2005 - 7 answers