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helping others while maintaining my own sanity

I have a friend who is having a horrible life right now and I want to be supportive but I am also having a horrible life right now. How can I help but not put my own mental health at risk? [more inside]
posted by kanata on Jul 11, 2014 - 16 answers

Antenna Support Group

We've got a fancy new window antenna and so far are getting nothing but snow. I think we need to raise our game a level to finding a really good online discussion group with lots of people with lots of different televisions. [more inside]
posted by tafetta, darling! on Jul 5, 2014 - 8 answers

Collaborative Inbox, Email Ticketing Tracking

I'm helping a non-profit organization that gets dozens of inquiries a day distribute the workload among a number of volunteers (around 70). I wanted to use Google's Collaborative Inbox for this, as it allows multiple users to respond from the same email address, mark message status (complete, requires response, does not require response), and assign messages to a particular user. The crucial feature it lacks is automatic assignment to particular support volunteers based on keywords or email address received from (e.g. support+metalworkers@union.org goes into the same inbox as all the others, but is auto-assigned to the volunteer who specializes in metalworkers). What alternatives to Google Groups are there for this scenario? Free options are ideal, but we have a budget in the tens of dollars a month if required.
posted by wobdev on Jun 26, 2014 - 2 answers

Recommend helpdesk solution for chat and e-mail support with ticketing?

I work for a small eCommerce company that provides customer support via live chat and e-mail, and relies heavily on it. The people who chat with the agents are not necessarily people who have bought or sold anything or even used the site yet, so being able to ask questions in real time could help them decide whether to use our site. We would like to implement a helpdesk solution that does chat very well and can provide good analytics so that we can assess agent ratings, why the customer contacted us, and issues that are driving up volume. It also has to be a third-party cloud-based solution because we don't have the resources to set it up on our own system. Do you have any recommendations? [more inside]
posted by Lush on Jun 4, 2014 - 5 answers

What kind of painting/mixed media support am I looking for?

I want to combine the perfect smoothness of parchment with the thickness of 140lb watercolor paper, so that I can use watercolors as well as undiluted acrylic paint in the same piece without the support becoming warped. [more inside]
posted by macinchik on May 31, 2014 - 8 answers

Chair: Comfortable, Under $100, Supports 260/330, and Can Be Put Away?

I'm looking for recommendations for a chair, but it needs to fufill four requirements. I need it to be very comfortable. I would like to be able to put it away out of sight easily, so bonus if it's foldable or compactable (but of the two, comfort is more important than put-away-ibility). I would like it to be under $100 if that's possible, but could go a bit above if needed. And finally, in a perfect world it could hold a 330-lb. man (me), but it at least needs to hold someone in their 260s. [more inside]
posted by WCityMike on May 26, 2014 - 11 answers

Sites for finding an procrastination accountability partner?

This is probably an unusual question, but here goes anyway. I'm a chronic procrastinator, and have been having a hard time keeping on task from day to day. I would like to start planning my days ahead of time, but am having some trouble making it a habit. To that end, I've been trying to find an "accountability partner" online to correspond with through email, since I can't think of anyone who could assist me with this in real life. We could encourage each other, as well as keep each other honest. The problem is... I have no clue where to find someone who would be keen on this idea. Can you think of any sites in which I could find someone that might fit the bill? Also, do you have any suggestions for improving my idea? Details inside. [more inside]
posted by CottonCandyCapers on May 15, 2014 - 6 answers

How to escalate an issue when a website's support team is ignorning me?

Someone (?) registered and account on Thumbtack with my e-mail address. I've sent multiple e-mails to support and only really gotten a "your message has been forwarded to IT Support" response (via ZenDesk). Is there anything else I can do to get their attention? Any other avenues to pursue? [more inside]
posted by The Radish on May 15, 2014 - 11 answers

Not the front porch kind...

A friend is considering dipping her toes into her local swinger scene. Help me offer non-judgmental help. [more inside]
posted by anonymous on May 6, 2014 - 12 answers

Spinal Surgery - Anterior Cage Alternative?

IKYNMD - So a few years back I have a laminectomy, discectomy of S1, L2, L3, L4. I also have stenosis and scoliosis of the lower spine, with major issues in my neck due to everything being out of whack and balance. Also have degenerative disc disease all along the spine. So a few years after I had the first surgery, was told I needed to have an anterior cage to support my spine that was basically collapsing. I said no because of the fear factor. [more inside]
posted by watercarrier on May 6, 2014 - 5 answers

Help me emotionally support my long-distance SO

My SO and I have been a primarily long-distance relationship for 3 years. Help me help him support him emotionally. [more inside]
posted by smangosbubbles on Apr 24, 2014 - 6 answers

Firefox XP Support Question

Hello: I understand that Google Chrome plans to continue supporting the Windows XP operating system for another year. Does anyone know Firefox's position concerning this support issue? Thanks in advance. Mckoan1
posted by Mckoan1 on Apr 11, 2014 - 3 answers

Supporting a grieving partner - what do you wish you'd known?

I am struggling and I don't know how to handle this and not make myself completely miserable along the way [more inside]
posted by lifethatihavenotlivedyet on Apr 8, 2014 - 21 answers

Place on the internet to commiserate and get support about crappy jobs.

As the title says, I was just wondering if there's some place on the internet where people unhappy with their jobs can congregate, rant, commiserate, get advice, get support, support others, feel accepted and not alone, etc. It should preferably be an active place, not a forum that gets a single new post every few days or weeks. I know it's not healthy to just rage and complain all the time about a situation. Sometimes, however, you've just got to get something off your chest and know that someone is listening. And girlfriends and parents can only take so much of this, productive or not, because they're so much closer to you. This is more about just meeting people that are experiencing similar difficulties in life and having an active, understanding support group. [more inside]
posted by KinoAndHermes on Apr 4, 2014 - 11 answers

Best friend's dad died suddenly. Besides myself, what should I bring?

My best friend called me last night to say that her father had died of a heart attack yesterday. She was clearly still in shock. She and her husband drove in overnight and as soon as she calls I'll leave work to go spend the day with her and her family. I don't want to show up empty-handed. Besides food for lunch, what should I bring with me? [more inside]
posted by SeedStitch on Apr 4, 2014 - 27 answers

It's your pain, how can i help you carry it without collapsing myself?

How can i help support my partner when he's going through a rough time, when i feel sad too? [more inside]
posted by anonymous on Feb 21, 2014 - 11 answers

Most helpful groups/resources/forums for anxiety issues? (Cleveland, OH)

I am not meshing well with my therapist, and I plan on quitting. Finding a new therapist under my current health plan would take months; they're booking into May at the earliest. I'd like to find resources online and around the Cleveland area to help me cope with my longstanding anxiety (Primarily SAD, some GAD) issues in the meantime. [more inside]
posted by Kamelot123 on Feb 18, 2014 - 4 answers

Chicago/UIC-filter: What food donations to send to UIC Strike HQ?

What kind of food donations can I send to the UIC faculty strike headquarters? [more inside]
posted by mostly vowels on Feb 17, 2014 - 7 answers

Living with a Family Mental Illness

My younger brother has been living with a schizophrenia-like mental illness for about a year. It's hard for me to interact with him. I'm looking for perspectives from those who've had loved ones with mental illnesses, and books or other resources that will help me better relate to him. [more inside]
posted by anonymous on Feb 15, 2014 - 13 answers

Roommate has sudden medical issues, how to cope financially/emotionally?

Asking this on behalf of a close friend: "What do I do when a person I do not want to be close to is dying, or believes they are dying, in close quarters?" Her roommate has diabetes and has developed significant kidney issues, and is very upset and scared. Complicating factors: my friend expects that the roommate will be unable to pay his share of rent and bills, and she does not have the means to cover them on her own. Also, she has very sound reasons for not being emotionally close to him.
posted by NMcCoy on Feb 5, 2014 - 13 answers

Non-minimalist running shoes for the minimalist?

I love my minimalist shoes, but a few years ago I attempted to run in them and ended up with capsulitis in the joints in the ball of my left foot. Here I am a few years later and I want to try running again. Difficulty level: female, with wide feet. [more inside]
posted by metarkest on Jan 27, 2014 - 21 answers

Make way for pedestrians

How can I start, or join, a public action committee or collective action group focusing on the needs and rights of pedestrians? A social support group or listserv would be OK too. [more inside]
posted by bad grammar on Jan 26, 2014 - 11 answers

How to best support my partner with a stressful academic job?

I'm in a LTR and my partner is unhappy in her academic job and considering a major career change. How can I best support her? [more inside]
posted by anonymous on Jan 25, 2014 - 11 answers

How to handle my healthy pregnancy and friends' pregnancy struggles?

How to handle my healthy pregnancy and friends' pregnancy struggles? [more inside]
posted by wannabecounselor on Nov 25, 2013 - 13 answers

Helping a partner through life changes

My partner is facing some big life changes, including a new job and loss of a pet, and I'm wondering what small ways I can support him and make life easier for him. [more inside]
posted by whistle pig on Nov 11, 2013 - 6 answers

Support Groups for adult children with estranged families?

Is there such a thing? I tried searching some, but I dunno, maybe I'm not searching right because I didn't find anything. [more inside]
posted by manderin on Nov 5, 2013 - 6 answers

Suicidal ideation support group?

Do you think starting a suicidal ideation support group (in the flesh, not chat groups or hotline numbers) would be helpful or detrimental? [more inside]
posted by mingo_clambake on Oct 15, 2013 - 13 answers

How to provide some support from afar?

What are some ways that I can provide support from afar for friends dealing with illness? [more inside]
posted by miles1972 on Oct 4, 2013 - 5 answers

Is it appropriate for me to attend my friend's grandmother's funeral?

After a slow, sad decline over the past decade, one of my best friend's much beloved grandmother has passed away. While I never met her ouma in person my friend has often shared stories of her life, the things she had taught her and more recently the sorrow of her drawn out illness and her fears for the future as it became clear she didn't have very long left in this world. My question is: is it appropriate for me to attend the funeral service this coming week? [more inside]
posted by Philby on Sep 28, 2013 - 37 answers

Best Way to Measure my Internet Speed Before Calling Cable Company?

Over the past week my internet speed seems to have taken a dive, and I'd like to make sure I'm correct before calling the cable company. [more inside]
posted by ratherbethedevil on Sep 25, 2013 - 13 answers

Coaster no-go doesn't have to blow!

We bought theme park tickets but decided not to go. How can I assure my partner that it's really okay? [more inside]
posted by horizonseeker on Sep 13, 2013 - 16 answers

All I need is a little support...for my feet

Help me find a better soft arch support! I have been using Dr. Scholl's For Her arch supports in my work flats and low heels and, while they are soft and supportive, they never stay in place! Has anyone found an arch support that a) stays in one place and b) doesn't add as much bulk to a shoe as an orthodic or Superfeet?
posted by msfrizzle on Sep 6, 2013 - 7 answers

My true calling in life was apparently to be a bug tester

So, I just bought a new computer! It's shiny and powerful and it smells good and I ❤ it. But it has Windows 8. I have some philosophical disagreements with Windows 8 (the short version: I don't like the trend of making computers more like locked down, spy-on-you-y Consumer Electronics Devices a la smartphones) but I'm more or less happy with it. Except, oh wait, right clicking anything makes Explorer crash. WHAT AN INCREDIBLE, INNOVATIVE AND TERRIBLY USEFUL FEATURE! Please help me help my new electric dream not do that anymore. [more inside]
posted by byanyothername on Aug 30, 2013 - 5 answers

Help me help my friend who had a stroke, without going crazy.

I want to know if anyone has had experience with a loved one having a stroke, and did it change them permanently or temporarily? Is his new verbal introspection stroke-related? And for caregivers of loved ones with any sort of health issue, how can I be there for him, in the way he needs me, and not end up tired and cranky (which helps NO ONE). [more inside]
posted by MoxieProxy on Aug 2, 2013 - 14 answers

How should people deal with screw-ups?

I am a recent law school grad, who went in with the intent of going into government/politics (i.e. not to be a lawyer) and was fortunate enough to find such a job. I did not want to take the bar, nor needed to, but decided to do so anyway because it seemed like I should (I know, terrible reason). I know for a fact that I have not studied enough and am going to fail. [more inside]
posted by anonymous on Jul 29, 2013 - 30 answers

What's the procedure for switching off life support?

My brother-in-law's girlfriend is on life support and has been for 2 days, her medical team were meeting with family yesterday evening to talk about switching it off, this seems terribly quick, does anyone know if this is normal? [more inside]
posted by Jubey on Jul 22, 2013 - 20 answers

How to support wife whose husband is in hospital

My cousin's husband was just admitted into Sloan Kettering (NYC) with stage 3 cancer. They live about 90 minutes outside of NYC. She is exclusively breastfeeding their infant, who is not allowed to be on the husband's floor. They also have a 2 year old and a 4 year old. What resources are available for her? The primary concern is close to Sloan childcare for the infant so that she can visit. (The older two could be watched near their home.) Any recommended hotels? We do know about hoteltonight.com. What can we be doing to support her?
posted by anon4now on Jul 22, 2013 - 13 answers

Austin: Seeking quality ongoing manic-depression / bipolar support group

I spoke last week with a close friend who recently found out -- in an interesting way -- that she has this manic depression illness, aka bipolar disorder. Knowing that I've dealt with it myself over the years, she asked me if I have found any helpful F2F support groups here in Austin. My answer -- I have not. She's looking for a group to join, a place to meet, talk with, support and gain support from a community of people suffering this thing but willing to do the work to kick free, such as they are able to. She's open to starting a group herself, and/or even hosting it in her South Austin home, if there are not currently any good meetups available. [more inside]
posted by dancestoblue on Jul 16, 2013 - 5 answers

Back Filter: Support me night and day

I've a problem with my back which I've asked about previously. I'm seeing a physiotherapist who has given me some advice about supporting it. First, to wear supportive shoes, and second, to sleep using an extra pillow for support. Can you help me out with both of these, fellow sufferers? Snowflakes inside. [more inside]
posted by billiebee on Jul 16, 2013 - 7 answers

Have you benefited from an online anxiety support group?

Have you been a part of an online anxiety support group before? I'd like to hear about your experience. [more inside]
posted by before and after on Jun 15, 2013 - 3 answers

Finding Disability Support Services in Northern Virginia

We are looking for a case management/social worker-style arrangement to help a relative with mental illness/learning disabilities manage their medical care, SSI benefits, personal finances and taxes, and basically whatever else comes up that they need help with (home organization, major home or auto repairs, getting a new cell phone plan, etc.) The relative lives in Northern Virginia. A few questions inside: [more inside]
posted by anonymous on Jun 6, 2013 - 6 answers

Scumbag brain.

My son's father suffered a ruptured aneurysm last week. He's not getting better and I want to be as supportive as possible to him and his family. How do I do that like a normal person? [more inside]
posted by youandiandaflame on May 12, 2013 - 15 answers

My girlfriend was raped - how to help from another country?

My girlfriend was raped by a former coworker and friend. How would you recommend I offer support? [more inside]
posted by anonymous on May 5, 2013 - 7 answers

Mods and support reps: techniques to remain calm and objective?

What are some stress-reduction techniques that support representatives and forum moderators use on-the-spot to remain cool and collected during difficult interactions with clients, and not let their own frustration get the best of them? [more inside]
posted by Opal on Apr 28, 2013 - 6 answers

How to help a grieving student?

I am a (new) professor at a small, rural university. One of my students has had to take an emergency leave due to a death in their family. Aside from assuring them that they need not think about their schoolwork at all, and that we'll work it out when they're ready, is there anything else I can do to support them? [more inside]
posted by anonymous on Apr 26, 2013 - 19 answers

How to help a friend going through hell

Major breakup, deaths of close relatives, and pet illness and predicted pet death. How can I possibly help? [more inside]
posted by wannabecounselor on Apr 26, 2013 - 17 answers

CRMs for a small business?

What are some great CRMs for a small business/startup with the potential to grow? [more inside]
posted by amicamentis on Apr 17, 2013 - 5 answers

What's a fair child support payment?

She has landed a sweet paying job. But I'm still in college trying to graduate [more inside]
posted by stlboi on Apr 12, 2013 - 20 answers

Where can I buy a quality buckwheat pillow?

Where can I buy a quality buckwheat pillow in the DC area, or Maryland, or online? Or what do I need to look for to get a good one, and how much should I expect to pay? My aching neck is ready to try something new. [more inside]
posted by NikitaNikita on Apr 11, 2013 - 4 answers

What happens when the family tree goes straight down?

Is there any discussion available of the social/behavior results of having multiple generations of only children in a family? Know of any sources? Have any personal experiences? [more inside]
posted by powerbumpkin on Apr 11, 2013 - 9 answers

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