Posts tagged with service by Jeff Howard

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I'm trying to research the origin of the term "touchpoint" as it's used in this 2003 McKinsey quote: "Brands are delivered at touchpoints, which for a hotel include reservations, check-in and checkout, frequent-stay programs, room service, business services, exercise facilities, laundry service, restaurants, and bars." Today this term is widely used in the industry to describe the ways in which a customer comes into contact with a business, but I can't pin down exactly who coined it or how early it came to be used in this way... [more inside]
posted by Jeff Howard on Oct 29, 2007 - 4 answers

Webhosting uptime. What's reasonable to expect from at $10/month hosting package? I'm hosted by netacore and by my count, my domain has been down about six times this year, for an average of about a day at a time. [more inside]
posted by Jeff Howard on Nov 1, 2004 - 13 answers