nov. 2012 I bought a kyocera rise smart phone from Virgin Mobile and upgraded my plan to go along with it. I'd been a VM customer for 12 years. It took me a while to realize that the phone was not working properly, when trying to make a call, or other task the screen would go black and the phone turn off. I called several times, could never get a CSR to understand the problem and/or come up with a fix. I lived with the problem until about a month ago when, following a failed emergency (life threatening) phone call I started calling regularly to get a fix. It never happened and finally I got the offer of a replacement phone. [more inside]
Asking for recommendations for an answering service, with a live person that can answer our office phones for a week. [more inside]
I'm being forced to answer phones at work. I have NO clue and NO ability how to do this and I have to start NOW. How do I make this situation less horrible? [more inside]
I work for a financial services firm dealing with high-net-worth clients and I have been tasked with helping a new-ish (young) male co-worker with his client service phone skills. [more inside]
I am looking for a good VOIP provider for a medium size business - any recommendations or experience to share? [more inside]
I work on a group of 11 developers. Our operations folks work 24/7, and occasionally servers go down or things break and a developer needs to be on-call to support these things. We have an 800 number that forwards to the on-call engineer's cell phone (rotated weekly semi-predictably) and has a centralized voicemail for missed calls. Unfortunately, our current service is a pain to configure and only supports a maximum of 10 forwarding numbers. Do you guys know of any services out there that would do something like what we're doing? I'm not sure what we're paying now, but it's probably under $100 a month.
I have an iPhone on AT&T Wireless. I have moved to an area where AT&T does not provide native cellular and data service. I need your advice/ideas on how best to proceed to protect my cell phone number. [more inside]
Help me decide whether to buy a Nexus One. Unusual questions about switching service providers, SIMs, and international options inside. [more inside]
Hi, I will be living in Mumbai for 11 weeks next summer. I have an unlocked iPhone 3G. What is my best bet in terms of carrier and plan for the cheapest and most reliable data access? I plan to do local calls over the cell phone voice network and international calls via Skype on the iPhone. Thanks in advance!
What is the best flat calling rate pan-European GSM SIM card for temporary use? Two people with iPhone 2G (iPhone1,1) quad band unlocked phones will be in Europe for one month. We want voice and SMS only, not GPRS data, and the ability to add credit to either phone by scratch cards... [more inside]
Telecom has undercharged me for DSL and land line service the past couple months. Is this going to bite me in the butt? If so, when and how severely? [more inside]
Cellular reception is horrible in my area. I get at least 2 dropped calls during my commute to work, and every cellphone I've used is generally worthless indoors. What's the best way to pester my service provider into fixing this? [more inside]
What phone service would be best for me? All I use my Verizon Wireless account for is the phone itself: calling and messaging people. But I think I'm paying far too much. I live in NYC. Suggestions? (description of bill here) [more inside]
is this thing on? Phone jack not working. [more inside]
Has anybody had experience with Charter Communications (in western Massachusetts, if that makes a difference)? My wife and I are moving to Hadley in a couple of weeks and are thinking of taking advantage of Charter's bundle (available through the end of the month) of basic cable + high-speed internet + phone service (unlimited calling in US) for $69.97/mo. This seems like a good deal. Anybody have experience with them? And if you live in the Pioneer Valley, how worried should we be about the likelihood of an electricity failure disrupting our phone service?
Do they not kick in if your call starts before 9pm? I am a new Cingular subscriber (yeah, I know, the rollover minutes seduced me), and I was shocked to see a 58 minute call logged to my daytime minutes. The call had begun at 8:53 and I assumed that logically at 9:00 my nighttime minutes would kick in. Naturally, this is not the case and I ate up 1/7th of my total monthly anytime minutes on this one call. Do other wireless carriers keep you on daytime minutes for calls that begin before 9 and extend on past 9? [more inside]
CellPhoneServiceFilter: My wife wants a cell phone. Whats the best deal right now regarding minutes/price? She wants to do text messaging with her friends and relatives and id say most of her friends use t-mobile. We also want to spend as little as possible.Thanks! [more inside]
Is there a way — given a phone number — to know the provider of the phone service? [more inside]
My boss is heading to Nepal in a week and wants to stay connected to the USA. He's interested in purchasing -- or renting? -- a satellite phone. Any recommendations for providers, and comments on service & clarity would be appreciated.