nov. 2012 I bought a kyocera rise smart phone from Virgin Mobile and upgraded my plan to go along with it. I'd been a VM customer for 12 years. It took me a while to realize that the phone was not working properly, when trying to make a call, or other task the screen would go black and the phone turn off. I called several times, could never get a CSR to understand the problem and/or come up with a fix. I lived with the problem until about a month ago when, following a failed emergency (life threatening) phone call I started calling regularly to get a fix. It never happened and finally I got the offer of a replacement phone.
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posted by NorthCoastCafe
on May 31, 2013 -
8 answers
My friend paid for Yahoo Premium email service. His email account was hacked. And his account was locked down by Yahoo. Now I can't find any way to contact Yahoo Premium service, which he PAID FOR. Any ideas??
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posted by anonymous
on Nov 15, 2011 -
3 answers
I'm looking for a certain book written in the sixties or seventies about the sociological aspect of the training of airline hostesses/stewardesses. Don't remember if it was entirely about this topic, or just a notable part of it. Some part of it may have been about how stewardesses had to curb the outward expression of their personalities to match stringent requirements of communication with passengers that rendered them almost carbon copies of one another. It was somewhat famous. Suggestions?
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posted by jackfruit
on Sep 6, 2011 -
3 answers
I want to be more assertive. Just had an annoying customer service experience from which I think I could have got better results had I been more assertive. Need tips. Details within.
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posted by beccyjoe
on May 6, 2011 -
20 answers
I've been getting DVDs from Netflix recently that are cracked, scratched and otherwise unplayable. They always offer to send a repacement but what a pain it is to plan to watch in the evening only to find it won't play. Has anyone else experienced a rise in the number of damaged discs being received? When I called, admittedly a bit hot under the collar, to complain the Netflix CSR listened, briefly, but when I asked if Netflix had deliberately decided to stop inspecting discs for damage before mailing out to customers my call got seamlessly switched to National Car Rental. So much for customer service at Netflix!
posted by NorthCoastCafe
on Aug 15, 2010 -
42 answers
I need some advice on how to handle some questionable conduct by my credit card company...
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posted by anonymous
on Jan 22, 2010 -
7 answers
Air Canada WTF? On Tuesday I took a trip from Laguardia Airport to Pearson Toronto to CDG, Paris on Air Canada. From Toronto to Paris, they lost one of my bags, which wouldn't be terrible except said bas contained 1) My only change of clothes for the next 2 weeks 2) My BFs extra heart medication and 3) I'm leaving for Prague in 4 days and there is still no news. Is there anyone I can call or talk to see that I actually get my stuff before I leave France? Kakfaesque detail follows.
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posted by The Whelk
on Jan 7, 2010 -
21 answers
How can I get any service from Dell Inc. Help they seem to have lost my order and won't give me any answers etc.
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posted by Twinedog
on Jul 8, 2009 -
17 answers
I gave my cell phone to a badly burned fire victim and she took it with her to the hospital in the ambulance. It was covered in blood. I dont want it back. I have no phone insurance. I'm with Sprint. Any provision for a replacement if the phone is lost in in a life saving circumstance? WARNING: graphic details inside.
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posted by Muirwylde
on May 24, 2009 -
31 answers
Apple Genius Bar not so Genius - I bought my macbook back in 2004 and recently took it into the London Apple store for help with a software problem.
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posted by numberstation
on May 21, 2009 -
12 answers
Brand new iPhone (1 week old ) has a dead pixel! Apple Store says this is within "spec," and therefore doesn't warrant an exchange. I call BS on that. Suggestions to help me persuade them to take the thing back and give me a new one? This isn't what I paid $199 for. It's within the 30-day exchange period and I have Apple Care, in case that's relevant.
posted by JuniorBCat
on Feb 17, 2009 -
13 answers
I am looking for a client management/help desk/support ticket... thing. Customers come into our stores with items to be repaired and I'd like to be able to allow stores to create ticket for each repair. I'd like for the system to retain information about the customer and the items they bring in... and be able to make notes to the account. What exactly am I looking for?
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posted by aristan
on Jan 15, 2009 -
4 answers
As a retail customer, why is it rare to receive a thank you after completing a transaction?
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posted by jorlando
on Dec 7, 2008 -
36 answers
My out-of-warranty Samsung DLP has been plagued with issues for the last 6 weeks. Routine issues, or do I have recourse?
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posted by neilkod
on Aug 23, 2008 -
2 answers
Our mattress was damaged in a (self) move and we have reason to believe that it is a manufacturing issue. We have to deal with the furniture store first. We do not anticipate this being an easy situation. Advice needed, please.
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posted by oflinkey
on Jun 23, 2008 -
5 answers
Need help with Yahoo Small Business / Premium Services support: is there a way to update payment information at once? Tried their UI but to no avail. Also seek email to customer service--phone call got dropped after hours on hold.
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posted by seeminglee
on Jun 17, 2008 -
1 answer
I am looking for examples of websites that provide "best-in-class" customer service capabilities via the online channel. What are those e-commerce websites you think have amazing self-service options and are easy-to-use?
posted by tdabbott
on Apr 14, 2008 -
5 answers
I want to start a "hate" site dedicated to my crappy dealings with a major corporation. What do I need to be wary of?
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posted by b_thinky
on Aug 2, 2005 -
24 answers
Questions for grocery clerks (or people who stand in line at the grocery thinking about people and their purchases).
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posted by kmel
on Jul 29, 2005 -
61 answers
Ever written a letter complaining about poor service to a large, international company? Did it accomplish anything or just waste your time? And if you saw results, any tips worth sharing?
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posted by herc
on Jul 19, 2005 -
23 answers
