How can I be a better retail employee who is helpful, but does not annoy you? [more inside]
posted on Jul 23, 2008 - 58 answers

Our mattress was damaged in a (self) move and we have reason to believe that it is a manufacturing issue. We have to deal with the furniture store first. We do not anticipate this being an easy situation. Advice needed, please. [more inside]
posted on Jun 23, 2008 - 5 answers

Need help with Yahoo Small Business / Premium Services support: is there a way to update payment information at once? Tried their UI but to no avail. Also seek email to customer service--phone call got dropped after hours on hold. [more inside]
posted on Jun 17, 2008 - 1 answers

I am looking for examples of websites that provide "best-in-class" customer service capabilities via the online channel. What are those e-commerce websites you think have amazing self-service options and are easy-to-use?
posted on Apr 14, 2008 - 5 answers

3rd TB hard drive failure in 6 weeks. Am I doing something wrong? [more inside]
posted on Jun 21, 2007 - 15 answers

How can I connect support cases with end user documentation? [more inside]
posted on Feb 5, 2007 - 4 answers

my health club is a health risk. what should I do? [more inside]
posted on Feb 4, 2007 - 16 answers

How do I get a cellphone company to cancel my account and credit back their charges? [more inside]
posted on Aug 25, 2005 - 2 answers

I want to start a "hate" site dedicated to my crappy dealings with a major corporation. What do I need to be wary of? [more inside]
posted on Aug 2, 2005 - 24 answers

Questions for grocery clerks (or people who stand in line at the grocery thinking about people and their purchases). [more inside]
posted on Jul 29, 2005 - 61 answers

Ever written a letter complaining about poor service to a large, international company? Did it accomplish anything or just waste your time? And if you saw results, any tips worth sharing? [more inside]
posted on Jul 19, 2005 - 23 answers