I know how to treat a waiter/waitress or a barista properly -- how do I do the same for my tech support guy, doctor, mechanic, tailor, or professor? [more inside]
posted by liminalrampaste on Oct 10, 2011 - 23 answers

I work for a financial services firm dealing with high-net-worth clients and I have been tasked with helping a new-ish (young) male co-worker with his client service phone skills. [more inside]
posted by Mysticalchick on Aug 18, 2011 - 10 answers

Free/cheap FTP Client as Windows service? [more inside]
posted by Picklegnome on Jun 23, 2009 - 6 answers

I am looking for a client management/help desk/support ticket... thing. Customers come into our stores with items to be repaired and I'd like to be able to allow stores to create ticket for each repair. I'd like for the system to retain information about the customer and the items they bring in... and be able to make notes to the account. What exactly am I looking for? [more inside]
posted by aristan on Jan 15, 2009 - 4 answers