I know how to treat a waiter/waitress or a barista properly -- how do I do the same for my tech support guy, doctor, mechanic, tailor, or professor? [more inside]
I work for a financial services firm dealing with high-net-worth clients and I have been tasked with helping a new-ish (young) male co-worker with his client service phone skills. [more inside]
Free/cheap FTP Client as Windows service? [more inside]
I don't need a support system... or maybe I do. Is there a support ticket system for Brick & Mortars?
I am looking for a client management/help desk/support ticket... thing. Customers come into our stores with items to be repaired and I'd like to be able to allow stores to create ticket for each repair. I'd like for the system to retain information about the customer and the items they bring in... and be able to make notes to the account. What exactly am I looking for? [more inside]