Can you give me examples of companies providing timely, useful customer service via Twitter? [more inside]
We're a small business currently using just a shared gmail account for our customer service inquiries. We're looking to switch to software better designed for this usage. I've been checking out Frontapp.com, freshdesk, zendesk., desk.com, salesforce, and others. One feature I'm having trouble nailing down though, is for the software to automatically search for certain keywords in the incoming emails and suggest canned responses we have on file based on what's found. Which platforms can do this?
A 2016 Congressional Research Service report says CPB received $445 million from Congress to fund public broadcasting in most recent two year appropriation. Later in the report, it says "While federal funding for CPB primarily comes from the Departments of Labor, Health & Human Service and Education, it may receive other sources of funding from the federal government." [more inside]
Hey Bostonians, New Yorkers, and (SC) Charlestonians - how's your Sprint coverage? [more inside]
I work for a small non-profit that has had six linear feet of historical records on paper in somebody's basement for the last few decades. Can the hive mind (1) recommend a company that can scan/OCR these papers for us and (2) recommend resources for teaching me how to design and implement a document retention policy? [more inside]
Would love any advice on how to deal with this situation: two months into a new S7 and the phone stopped making and receiving call. 2 hours with phone tech support and no luck. "Go into the shop and they will help you" I was told. Upon arrival i was told that it would be $75 dollars to assess or swap phones. After some arguing they agreed to try a hard reset. No luck. They said you can deal directly with Samsung if you dont want to pay us 75$ to do so. [more inside]
Issues with iPhone 6 with Sprint, Eastern USA, major metro area. [more inside]
I just moved and it looks like I am going to be forced to go with the DirectTV and AT&T Wireless bundle for a variety of reasons. Any and all reviews and feedback are appreciated.
There is no # or way to do this listed on their site, but I need to speak with someone. Please help if you can. [more inside]
Long story short: I called an HVAC company that I used to work for because our boiler was having issues. They came out the next morning, gave me a deal on the labor rate, and reset the whole system. Less than 12 hours later, it's on the fritz again. I feel awkward about asking for a refund because they gave me a deal and came out right away, but they only temporarily fixed the problem. Should we or shouldn't we ask for a full or partial refund? [more inside]
Does this service exist -- an executive vice president for your house? Someone that you hire, and say to them, "I will give you $1000 a month, and you come in and do stuff to my house. Repairs, gardening, decorating, etc. I don't have to direct you, because you are making all of these choices yourself. Do you think the back bedroom needs to be painted? Then you do it, as long as you stay inside the monthly budget." [more inside]
Does anyone have experience with daily check-in services? Preferably ones which utilize automated phone calls? [more inside]
I'm in a big company that just sends me PDFs to print and give to people when they get to various years of service. I want to give them something a bit more fun. They are web developers and QA. Some sort of geeky trophy maybe? I'd be paying out of my own pocket so the focus is on meaningfulness, not cash value.
My good friend's mother passed away and they are having a memorial service at a temple and a shiva. I know the Christian protocols, but am wondering how to proceed. Is sending flowers appropriate? I understand bringing food to the shiva is customary (I know they do not keep kosher), do I bring it with me or take it ahead? Any other guidance here would be appreciated. My friend is quite distressed and I do not want to bother her with these questions at this time.
I'd love to get a subscription gift for someone who was recently diagnosed with type II diabetes. My goal is to help them get acclimated to new foods that are better for them as easily and in as fun a way as possible. [more inside]
I have a good friend who recently immigrated to the United States from Albania. We are looking for the best first cell phone option while they are trying to settle down in their new country. [more inside]
I want watch how people in professional kitchens clean, prep, and execute a service. I've already seen lots TV-chefs and youtube-wannabe-tv-chefs making single dishes, but I want to see cooking at scale. Any youtube channel/film suggestions?
So: my 2-month-old PS4 has broken down, with error CE-34878-0 across all applications. Sony US normally replaces machines that have this issue. My problem: I have a Japanese PS4, and Sony US refuses to service it. Sony Japan could probably help, but I don't speak Japanese (and I live in the US). What can I do? [more inside]
I got a zipcar that I had to abandon 3 km into a trip due to a dangerous issue with the car. When I eventually managed to report it, arrange for it to be picked up, etc, I was told that I could get my taxi fare home refunded if I emailed in my receipt, but what is the right email? [more inside]
My apartment is very messy and I need a one time deep cleaning thing. Help? [more inside]
In preparation for my wedding, we've been going through some family photos. We've been able to scan some of them, but others are too large or awkward to fit onto our scanner. Can you recommend a service that will scan and digitize these albums for us, while keeping them intact? More inside. [more inside]
I have a LOT of hand-written notebooks. I want to move my note-taking habits into the 21st century as I've written on in the past. Future note-taking devices aside, I would like to ideally have a way of digitizing my existing handwritten notebooks. [more inside]
I want to find a one-time contribution/volunteer opportunity that will be low impact to me and big impact to recipient, the way a kidney donation would be, that isn't a continuing time commitment or a donation of money. [more inside]
Four of us will be heading from Williamsburg (Brooklyn) to Roslyn Harbor/Glen Head in Long Island for a wedding on a Saturday. Does anyone have any car service recommendations that will be less than $100 each way? FYI it looks to be about 45 mins/25 miles on a Saturday afternoon. [more inside]
We recently moved and chose Frontier (formerly Verizon) FIOS for our Internet service since the other option was Comcast. The service is the lowest tier (50/50) but we were coming from DSL with lower speeds and it was fine so we were expecting it to be OK. And it is. Sometimes. Other times it is really slow to unusable. Like, the airport on my Mac won't even connect to the router sometimes. Sometimes it will connect but I have to wait 2-4 minutes for an URL I typed in to load. Sometimes it goes up and down, disconnectng and reconnecting our wifi devices every few minutes. And other times, like right now, it's absolutely fine. [more inside]
I ordered furniture that was delivered to the sidewalk. I live in a three-story walk-up, and explicitly asked the company to send people to carry the furniture upstairs. It's damaged because I had to carry it inside myself. What can I do? [more inside]
We donated a service provided by a third party (i.e. "not us") to a deduction-qualified church. The service has a clearly established price of $150. We didn't pay for the service, because the right to the service was given to us in compensation for the provider botching another instance of the service. Can we claim a deduction on our US federal taxes for the normal price of the service? [more inside]
I want to get better at accommodating others when they are trying to do something practical. Holding doors open for others is the obvious example, but other little things such as remembering to grab a spoon along with food someone requested, positioning myself as to not get in the way of others when people are moving things, keeping things tidy, retrieving the right tools for a job... [more inside]
My fiancee is planning to move to Chicago at some point later this year--if all goes well with our engagement, of course ;). She has a GDL (law conversion) degree (in addition to non-law undergrad and postgrad degrees) from the UK and is looking for advice, first and foremost, on the "lay of the land" and things to keep in mind in transferring environments. [more inside]
I have had a number of technical difficulties with Dreamhost that have worsened over the last year and my account is up for a two-year renewal. I have two sites: one a WordPress blog and the other an old MediaWiki installation. What are good alternatives to Dreamhost, and how would I migrate the WP and wiki installations off their servers and onto the new hosting service?
After some research, I think I've found my ideal backup solution. It involves me:
- Manually creating a Macrium Reflect encrypted image file of my data once a week
- Storing the encrypted image file to two external HDDs
- Placing the external HDDs in two different (safe) physical locations
I'm having a disagreement with a recent dissatisfied customer of my IT business and am looking for impartial outside perspective. [more inside]
If you had to choose something that could visually represent a cleaning service for houses and businesses in an unusual, offbeat way, what would it be?
My bf has been trying to get internet service in his apartment for several years. Other people in his building have AT&T, yet whenever he tries to sign up, they tell him that service is not available in his area. We are at our wit's end. Please help! [more inside]
My husband owns one small rental house. He had a tenant for several years (who has recently moved). Now that we are screening for new tenants we realize that we must educate ourselves anew about laws pertaining to service animals. We are completely on board about doing things lawfully, but it hasn't been easy to determine what we can and can't do. There seem to be tons of gray areas. [more inside]
We're located in zip 97035, currently get Comcast and, frankly, it's pretty slow and, worse, unstable. So spotty that I feel like I'm living in the late 90's.
I have too many retirement accounts at too many institutions (7 going on 9). I dislike managing them all and would like to hire someone. I don't need help planning or making decisions. I need an administrator to buy my already chosen funds as money is deposited and to give me consolidated reports once per year. Does anyone know is this type of service exists? [more inside]
Is there a cloud PDF hosting service that allows group commenting/highlighting? Think google docs, but for PDF commenting. Price should be free or $1/$2 per month per user.
My favorite farmer's market vendor's offerings have grown boring. Do I tell them? [more inside]
My brother was in the Navy when I was very young. In going through his keepsakes after his passing last year I have found a note with some cryptic numbers on it. I need some help with what it means. [more inside]
There is a perfume called 'Fes, Jardin d'epices' which is beloved of my beloved. The perfumer is in Marrakech, and does not ship. Does anyone know of any service where someone in Marrakech would buy & post items to the UK?
My desktop computer crashed. It won't boot or even recognize the key combo for a Safe boot. [more inside]
I accidentally ran up my phone bill to $1100. I want to know what I can say, if anything, to try to lower my bill. [more inside]
I'm looking for a service or application that will make it easy for me to allow anyone to browse, analyze, and visualize the results of several large surveys (hundreds of questions, thousands of responses). Nothing overly complex – I'd just like people to be able to do some basic cross-tabulation and analysis of the survey responses. [more inside]
So my sister just had her second wee tot and we thought it might be nice to get her and her hubs a gift certificate from one of those places where you can pick from Many restaurants and then little men bring you food. Google suggests there are more than one in Hogtown. Any recommendations or disrecommendations?
I work for a small eCommerce company that provides customer support via live chat and e-mail, and relies heavily on it. The people who chat with the agents are not necessarily people who have bought or sold anything or even used the site yet, so being able to ask questions in real time could help them decide whether to use our site. We would like to implement a helpdesk solution that does chat very well and can provide good analytics so that we can assess agent ratings, why the customer contacted us, and issues that are driving up volume. It also has to be a third-party cloud-based solution because we don't have the resources to set it up on our own system. Do you have any recommendations? [more inside]
Suppose I want to do service or volunteer work, not just to have fun or meet people, but to really make the biggest, most necessary, most impactful, most meaningful change I can. What type of service work is that? I'm in Boston.
I have an 18 month old Trek 7.1FX hybrid bike ($450 new) that I use to commute 5 days, 120km per week. Should I spend half the cost of a new bike on a service, or put that towards a new bike? [more inside]
I've been working for a medical supply company for almost a year now within the medical records department. Excited at first when I started last May of 2013 after being laid off for 3 months from my optical job for 8 years. Double the pay plus benefits to boot. Fast forward to April now and I've become semi-miserable the past 2-3 weeks. [more inside]