How can I be a better retail employee who is helpful, but does not annoy you? [more inside]
posted on Jul 23, 2008 - 58 answers

I'm starting a new job as a telephone concierge at a Brand-new upscale retail/housing establishment in Glendale, CA next week—can you help me get my ear to the ground? [more inside]
posted on Apr 27, 2008 - 6 answers

When I go to a Wal-Mart or a Home Depot in an urban location (aka, lots of black customers) and then I go to suburban locations of these stores, I've notice that in the urban areas, the lines are longer, there are fewer staff to help, the store is generally a bit shabbier, and the employess seem to be less-well trained and held to lower standards regarding how they treat their customers. [more inside]
posted on Nov 22, 2006 - 48 answers

Why is not placing change in a customer's hands offensive? [more inside]
posted on Jun 24, 2006 - 67 answers