If you're stuck working retail, how do you deal with the worst in people? [more inside]
I'm looking for a form letter that I can use to send to managers of shops when I've been provided with good customer service. Ideally, I'm looking for something that I can just edit the small details of, like the individual's name, what they did that warranted the letter, etc. Also, if you were a shop worker's manager, what would you really like to know/read in this kind of letter?
How can I be a better retail employee who is helpful, but does not annoy you? [more inside]
I'm starting a new job as a telephone concierge at a Brand-new upscale retail/housing establishment in Glendale, CA next week—can you help me get my ear to the ground? [more inside]
When I go to a Wal-Mart or a Home Depot in an urban location (aka, lots of black customers) and then I go to suburban locations of these stores, I've notice that in the urban areas, the lines are longer, there are fewer staff to help, the store is generally a bit shabbier, and the employess seem to be less-well trained and held to lower standards regarding how they treat their customers. [more inside]
Why is not placing change in a customer's hands offensive? [more inside]