As part of my job I have to work on a hotline dealing with members of the public including distressed, angry and possibly abusive callers. I don't feel I have the social skills to be naturally good at this but we weren't given a choice. What tips and tricks have you got for me? What do you wish you had known before starting a role like this one?
When I got my iPhone, it came with a Lightning charger cable that went almost a year before I had to hold it at a certain angle in order to keep my iPhone charging. I have bought various replacements on eBay that appeared to be genuine, but got the same problem MUCH quicker with these. Is there anywhere I can get an actual genuine cable that will last, without paying a fortune? [more inside]
I live in Australia. When I start typing an address or landmark into my android phone on the google maps app, the top suggestions Google gives until my typing is complete are 99% NZ places, mostly from the parts of New Zealand I visit once a year or so. And then I often accidentally click on one instead of the correct address. It's driving me crazy. Has anyone seen this sort of behaviour before? How can I make it stop? [more inside]
Planning to buy an unlocked Android phone US / Amazon for regular visits to the US, but also need it to work in several other countries if I just buy a sim on arrival. I do not need roaming or to receive calls to a US number in other countries. There are a gazillion different answers on different websites. Anyone have a pretty good idea if I'm OK with this one? [more inside]
The time has come- I need a new phone, and I want to play Pokemon Go on it. I have Virgin Mobile, and I can't pay $600 for a top of the line phone. What's the best phone under $250 that can actually play Pokemon Go, and that works on Virgin? [more inside]
Hello. Is there an app for android that will allow me to make layouts with multiple photos (like Layout), but split diagonally rather than vertically/horizontally? This is proving strangely difficult to find. Thanks!
I missed an appointment today as I didn't hear any of the FIVE alarms I had set in my phone, despite it being on the desk right beside me at the time. It seems Android's version of Google' Calendar's reminder sound is a meek little beep. My version is a klaxon. Is there a way to fix this? [more inside]
I just sold a Verizon iPhone on Swappa much more quickly than I thought I would. I shipped it today and the buyer should receive it tomorrow (Tuesday). I have done this before, but only when I had another phone to activate in its place. However, this time, I will not have the new phone until this Thursday. My question is this: If I have not deactivated the phone I sold and activated the new one, what will happen when the buyer tries to activate the phone I just told to him, which is currently active on my account? [more inside]
Due to various happenings, I temporarily deactivated my Facebook account several weeks ago. However, today I got a message from (326) 651-00 reading "[Friend's name] shared [not a friend's name, someone I don't even know] post. https://fb.com/[various characters]. Reply with your comment or "like"." I did not open the link... [more inside]
I'm on a grandfathered unlimited data plan on Verizon. I use <1GB of data a month, and I'm paying $90/mo for it. I should go to an MVNO, right? Help me wade through the details. [more inside]
Non-texters of MeFi, explain yourselves [more inside]
A while back I had a garmin forerunner 110 gps watch which I was pretty happy with but eventually wore out. Does anyone out there have any experience with using a low end phone for gps run/hiking/walking tracking? [more inside]
Today, a guy called up my elderly mother, pretending to be me, with a far-fetched story about 'me' traveling in a car that was speeding, and yada yada yada, the police needed $2,000 wired to them so that this incident wouldn't go on my 'permanent record'. The phone number the 'policeman' gave was a 514 area code (Montreal). My mother used Western Union to wire the scammers the money. She lives in New York City. Yes, I've told her not to give any information over the phone, and yes, the con story is nonsensical in several ways, not least of which is her incorrectly recognizing her son's voice-My question is, do we have any chance of identifying and prosecuting these guys? The victim is in NYC, the perps were impersonating me and a (corrupt) San Francisco policeman, and they were using a Montreal phone number, which may also have been stolen/spoofed. Any insight appreciated. Be careful out there!
I have a good friend who recently immigrated to the United States from Albania. We are looking for the best first cell phone option while they are trying to settle down in their new country. [more inside]
So I'm going to be spending about a month in Edmonton, AB this December and need to find an inexpensive cell phone and plan. I don't need data, only text & voice. I've seen other similar questions but they seemed to all have the option of bringing in a mobile phone from abroad whereas I want to buy something cheap and not too crappy.
I'm travelling to West Africa soon. I need to make calls from the airport as soon as I've landed. I could choose a cheap sim-free phone with a global sim, or a more expensive dual sim phone*. My questions are, firstly has anyone done this and what sim/phone combination would they recommend? Secondly, given that the dual-sim phone runs on GSM 850/900/1800/1900 is it likely I would be able to use my usual 3G sim in this phone while still in the UK? Websites tell me 3G Band 2 uses 1900 MHz (PCS), is this equivalent to GSM 1900? [more inside]
I have a weird (what appears to be) link attempting to get my phone to follow a URL that is a WAP request. What the? [more inside]
My wife's old phone (LG CF360) crapped out. Our old digital camera is too slow to properly photograph the kids. I thought I'd kill two birds with one stone by getting her an iPhone 6... but it's not a good fit for her. She appreciates its wonderful camera, but she wants something simpler, so we're going to return her iPhone and get her a... what, exactly? What is the best camera that can also make calls, send texts, and set alarms? [more inside]
The iPhone (2010-2015, RIP) in my pocket has finally perished and I have to look for a replacement. I am in southern Ontario and have been dealing with Fido mostly problem-free for fifteen years, but I am open to other suggestions. I am all over Canada frequently for work so coverage, it is a thing. Data is less important - my current plan has the lowest possible amount and I think I have exceeded the cap two or three times in five years. [more inside]
Where is the best place (Boots, WH Smith?) to buy a top up simcard for my AT&T Galaxy S5 on arrival at Gatwick Airport?
Anybody got experiences using OSs besides iphone, android? Customising them? Dual config eg of sailfish, ubuntu? Best phones to try this on? Tips? Avoid? [more inside]
My current phone, a Samsung Galaxy S5, is all sorts of smashed and dying. I would like a replacement that runs a recent build of Android, works on my carrier (Verizon), and has a physical keyboard. Halp? (Details inside.) [more inside]
Applied for a dream job on the dream organization; a couple of days later got an email directly from the hiring manager (director of department) to schedule a phone chat. I fully meet the qualifications and personality traits but for crazy reasons I completely blowed the phone interview. The director closed the conversation emphasizing how impressive my resume was. [more inside]
My Nexus 4 is getting a bit long in the tooth, looking for something similar but with updated specs. I've gone through the G1, G2, and Nexus 4, and would just hop right on up to the Nexus 5, but I get the feeling that options have opened up in the current + last gen of devices. My list of prioritized features inside. [more inside]
I'm sick of the mess of usb and power cables all over my living room and specifically on the side table next to my spot on the couch. What solutions have you come up with to deal with the ugliness of an abundance of frequently used electronics that you want to have handy that passes a reasonable adult living room decor bar? [more inside]
I am visiting Paris next week for a work conference. I had a few specific questions around my phone, renting a bike, what to do in Quartier Latin, and more after the jump. [more inside]
I just got a phone from Amazon; we have verified that it is unocked, but when we put the sim card in (wind provider) it doesn't work, and in the settings is has it listed as "wind away" as though it thinks that I am out of their signal range. [more inside]
Google Plus has an unmanaged page for a local business that incorrectly lists my parents' phone number instead of the correct one. How do we fix this? [more inside]
Due to some changes in my wireless plan I have a basically new Samsung Galaxy Five that I need to sell, which is a Verizon phone. I tried an ad on Craigslist and got 0 hits. If you've sold a phone in similar circumstances before, what do you recommend for success? [more inside]
On public transit, do you feel threatened about people holding devices with cameras in such a way that they could potentially be taking pictures or recording? Do you feel pressure about how you hold your own camera-capable devices? This is more of a general question, but details about why I became curious are as follows. [more inside]
Right now I pay AT&T $120 each month for iPhone talk/text/data service. For the past several months, all I have really used is maybe 1-2 hours of talk per month and perhaps 100 texts. I don't use the data at all. I miss ye olde $40/month Cingular plan on my indestructible Nokia brick of yore. How do I get back to that place (and keep my current phone number)? [more inside]
I have resisted getting a smartphone for years, but it's time to give in. My problem is that I'm totally clueless about how to do this. What phone should I get? What provider? What kind of data plan? Please help! [more inside]
I love puzzle games, like The Room, Room 2, Monument Valley, Tiny Bang Theory, Botanicula, all those kinds of things (I have, in fact, gotten many recommendations from others' previous AskMes). The thing is, these games all add up memory-wise. I have finished them once, but know that I will enjoy returning to them in the future after I've forgotten some of the bits. How do I move them somewhere else to free up memory in the meantime? Or can I just delete them and download them again later? [more inside]
I just upgraded my phone to a Samsung S5. I'd like to protect it, but since it's already on the big side I'd like to get a case that balances slimness and protection. I already have a screen shield on it, so something that plays nice with that would be appreciated. Price range is between 10 and 25 dollars. Availability on Amazon a huge plus.
I have been a happy user of Tmobile for a few years, using their $10/(3 month) minimal service. Sadly, my Nokia N900 has bit the dust, and I must replace it. I am now using an ancient Samsung candy-bar, but would like to get the absolutely cheapest android there is. But I don't know the territory. [more inside]
My area just began requiring the use of a hands free device while driving. I don't talk and drive very often, but am occasionally required to for work. I've never used a handsfree device before, so I'm not super sure what to even look for. Any suggestions? Bonus points if it's available on Amazon. Extra details that may or may not matter: I have an iphone 5c, and whatever I get will need to go on my left ear. I live in an area where it's often below freezing,and my car radio is not bluetooth enabled. Thanks!
I'm traveling from the UK to the US in 2 days, and need a cell phone with a US number for roughly a week. I have an unlocked GSM smartphone with dual SIM slots. Any options to get a short-term US SIM card quickly (and, ideally, cheaply!)? [more inside]
[UK-filter?] For the past three weeks I have been receiving phone calls on my land line for a JG. It has been one call every two days. Every call has been automated: "We are looking to get in touch with JG. Please call us back at this number" - today the message changed to: "It is very urgent that we get in touch with JG. Please call us back asap at this number". Is this a scam? Should I continue to ignore this? Should I call back to say that JG doesn't live here? What's the worst that could happen either way?
I was given a Droid X2 that I'd like to re-use as a music player, etc. The phone has been...reset? and is at the 'call Verizon' screen. I have zero experience installing operating systems on Android phones. Is there a way to install an alternate OS on this phone that would let me use it? All the walkthroughs I've seen assume you can install software on the phone. I have PCs and Macs available to use to help install what I need.
There is a game called Dungeon Scroll for Android and Apple devices. You get some times and spell a bunch of words and the score of the words kill various creatures. It's pretty low-tech. I absolutely LOVE this game and have had it for years. I'm trying to find something similar that's maybe a little more sophisticated...saves my game progress as I go, leveling up means something, idk. [more inside]
I have a Verizon unlimited data plan. I would like to get a new Verizon line, port my number to it, and sell the unlimited line. How do I ensure this goes smoothly? Where should I sell the line? [more inside]
My current Android phone is dying, and I've had bad luck with other Android phones. Money is real tight right now, but I'm thinking about buying this used Apple iPhone 4 for $95. Will I regret the purchase? [more inside]
I love having a moon phase widget on my android phone. Three days ago I noticed the one I had, had disappeared. I then downloaded a few others to try. Paid apps even! None of them change on the desktop(?) of the phone, indicating where the moon is in its cycle. Is this because I have mobile data turned off to save battery power? Or is there another reason? I also downloaded the app Sun and Moon but is it anywhere to be found on my phone except in My Apps to uninstall? Is it heck. What's going on?
Parents, what do you wish you knew when you got your kid their first phone? I need practical advice, but I'm also interested in the less tangible parent/child relations-type advice, too. [more inside]
I am looking at getting a new phone with a big-ass screen, primarily for browsing. I've narrowed it down to an LG Pro 2, Sony T2 Ultra, or Galaxy Note 3 - but I need to know if anyone actually uses the space-age stylus. [more inside]
Verizon is calling me from three or four similar numbers all starting with 213-223-87XX. They do not leave messages. I found out it was Verizon by calling these numbers on a blocked phone at work. How to stop this? More info inside.... [more inside]
Let's say I'm in the USA and I dial the UK emergency number (999), or I'm in the UK and I dial the US emergency number (911) or the European number (112). What happens? [more inside]
I want to make and receive calls when I'm driving, but I want to do it as safely as possible. I've tried two different Bluetooth devices, and they were both terrible. [more inside]
People of Metafilter, especially the lady types who often wear clothing with no pocketses: how do you keep your cell phone within earshot when you're at home? Especially if you've got a touch of ye olde ADHD and still struggle to remember to always take it with you when you leave the house, let alone remember to take it with you when you move from room to room. [more inside]
Some weeks ago, I changed my phone's password while half asleep and haven't been able to remember it since. I've since gotten a new phone, but I really want to get the pictures and videos that were on there. Is this possible? [more inside]