What questions do library users most often ask? [more inside]
posted by bad grammar on Mar 12, 2009 - 55 answers

Any tricks or methods for dealing with post-bad customer stress? I work in customer service (at a library, so they're patrons actually) and find that one bad encounter can ruin my whole shift. [more inside]
posted by stinkycheese on Mar 18, 2007 - 29 answers